Customer Service Manager

Resume and Personal

Information for Sharon Angleman

EDUCATION

MSMC,

Journalism

Arkansas State University, Jonesboro, AR.

**** ******* *******

Masters Program participant and Graduate Assistant::

teaching, research, web design and maintenance

B.Sc.,

Journalism, emphasis Photojournalism. Minor, English

Arkansas State University, Jonesboro, AR.

Degree Awarded 1998, Magna Cum Laude with Honors

Organizations: President,

ASU Photo Club; Society of Professional Journalists; Gamma

Beta Phi National Honor Society; Alpha Lambda Delta Honor Society;

Phi Eta Sigma National Honor Society; Kappa Tau Alpha National Journalism

Honor Society; Phi Kappa Phi National Honor Society

Awards:Photographic Society

1998 Outstanding Senior; The Herald 1996-97 Best Feature,

Second Place; The Herald 1996-97 Best Feature Lead, First Place;

Altrussa Club of Jonesboro Outstanding Achievement; Phi Kappa Phi

Outstanding Freshman Scholastic Achievement; Six placements, President s

List; Two placements, Dean s List

Scholarship Awards: National Association

of Retired Federal Employees Udell Smith Award, Arkansas Association

of Housing and Redevelopment Foy Howard Award, twice awarded; Southwest

District Association of Housing and Redevelopment Award; Arkansas

Associated Press, thrice awarded; Jonesboro Business and Professional

Women

Additional education through various customer service and employment

related seminars

EMPLOYMENT EXPERIENCE

1996-1998

The Herald of Arkansas State University

State University, AR

Reporter/Photographer

Responsibilities: (twice weekly newspaper) Locate sources;

conduct interviews; write, edit copy; shoot, develop,

print photographs; prepare cutlines

1998

USA Today

Jonesboro, AR

Stringer

Responsibilities:Conduct interviews; locate sources;

monitor events and press conferences related to the Westside Middle

School shooting in the days immediately following the event

1998

The Jonesboro Citizen

Jonesboro, AR

Photo Editor/Reporter/Photographer

Responsibilities: (annual ASU student publication)

Choose topics; monitor events; locate sources; conduct interviews;

write, edit copy; oversee some layout, design; shoot, develop, print

photographs; prepare cutlines; scan, crop, size and adjust photographs

for print.

1993 1994

Super Tax, Inc.

Jonesboro, AR

Assistant Manager

Responsibilities: Overflow of tax preparation, supervision

of employees and operations; customer service and counseling; record

keeping, reports, electronic transmissions and data; organization

of initial office setup

1989 1990

Rico s Inc. (of Liberto Specialties)

San Antonio, TX

Assistant Branch Manager/Customer Service

Responsibilities:Purchasing, scheduling and inventory

control; extensive reconciliation, sales margin reports, gross profit/loss

reports; coordinating customers needs, sales and complaints;

overseeing distribution and warehouse operations, production of

products and development of new products; numerous special projects;

developed various procedures to further improve productivity within

the company

1986 1989

Liberto Specialties

San Antonio, TX

Inventory Control/Accounts Payable

Responsibilities: All receipts and payables on inventory

items for seven branches; extensive reconciliation, general ledger;

involved in some sales margins reporting, gross profit/loss reports,

special projects and corporate buy-in coordination

1985 1986

American Bottling Co./Coca Cola

Corpus Christi, TX

Production Secretary

Responsibilities: Production inventory

control, purchasing and scheduling; general bookkeeping, tracking,

cost analysis, usage/loss, sales and forecast reports

1985 1986

Cable Pulls, Inc.

Corpus Christi, TX

Office Manager

Responsibilities: Accounts payable/receivable;

bookkeeping; payroll preparation; customer service; billing/invoicing;

job costs; dispatching and field coordination (majority of work

in buried communication/utilities)

Prior to 1985

Accounting, inventory and customer service

References

available upon request

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