Candice Cooley

Email: abqnfo@r.postjobfree.com

Address:

City: Allentown

State: PA

Zip: 18103

Country: USA

Phone: 484-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'm skilled and committed to addressing customer concerns with speed, accuracy and professionalism. I'm aslo highly effective at handling confidential information and identifying system improvements with ease. Availability Fulltime/ First Shift

Educational Background:

High School Dipolma from Colonia High School, Colonia NJ 1/2001 to 6/2003 (Diploma)

Job History / Details:

Career Overview

Dedicated and focused CSR who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goal.

I am efficient in answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.

Core Strengths

Microsoft Office proficiency

Self-directed

Meticulous attention to detail

Professional and mature

Business writing

Self-starter

Problem resolution

Travel administration

Time management

Excellent communication skills

Strong problem solver

Service solutions expert

Dedicated to process improvement

High customer service standards

Conflict resolution proficiency

Strong problem solving ability

Telecommunications knowledge

Proficient in customer account software

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Exceeded corporate target for customer satisfaction for 2 months in a row.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

August 2011 to May 2012

AAA-Mid Atlantic Hamilton, NJ

Emergency Dispatch/ Data Entry

Assist Customers with Emergency roadside issue.

Send out dispatch to people in need.

Upgrade accounts and make credit card payments.

Assisted customers with all concerns, all problems.

Set up customers with travel assistance

May 2009 to November 2009

Synchronoss Technologies Bethlehem, PA

Customer Service/ Order Processor

Processed Orders Provided accurate and appropriate information in response to customer inquiries.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressed customer service inquiries in a timely and accurate fashion.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

October 2005 to December 2006

Wal-Mart Supercenter Bethlehem, PA

CSR/Cashier

Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

February 2005 May 2003 to October 2005 December 2004

Walgreens Easton, PA

Customer Service Advisor

Assisted customer's with purchases, returns and answered any questions or concerns.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

May 2003 to December 2004

Sally's Beauty Supply Iselin, NJ

Assistant Manager

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Planned weekly agenda's, guides to reach quotes, and assisted customer and employee's with problems and concerns,.

Assisted with store and inventory counts, store cash deposits, and payroll checks.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Educational Background

2003 Colonia High School Colonia, NJ

High School Diploma

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