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Customer Service High School

Location:
Mart, TX
Posted:
February 12, 2013

Contact this candidate

Resume:

Stoney D. ROBINSON

Email: abqnfj@r.postjobfree.com

Address:

City: Mart

State: TX

Zip: 76664

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Mechanic with extensive hands-on experience in engine repairs and replacement. Experienced in brakes, front end steering and suspension.

Educational Background:

High School Dipolma from Texas State Technical College, Lacy Lakeview TX 1/2001 to 5/2004 (Applied Science - Automotive)

High School Dipolma from West High School, Lacy Lakeview TX 1/2001 to 2/2013

Job History / Details:

Summary

Mechanic with extensive hands-on experience in engine repairs and replacement. Experienced in brakes, front end steering and suspension.

Highlights

Superior customer service

Diagnosis and repair

Hydraulic equipment

Engine replacement

Equipment safety

MS Office

Small engine mechanics

Brake repair and replacement

Preventative maintenance

Suspension and alignment

Electrical systems

Mathematical aptitude

Brake systems expertise

Analytical and diagnostic software

Skid loaders

Accomplishments

Was promoted to management at Pep Boys after 1 year.

Experience

August 2011 to February 2013

Groesbeck Tire & Automotive Groesbeck, TX

Mechanic

Followed checklists to verify that all important parts were examined.

Serviced air conditioning, heating, engine-cooling and electrical systems.

Rebuilt faulty assemblies, including steering systems and linkages.

Examined vehicles to determine the extent of damage or malfunctions.

Specialized in servicing brakes and fuel systems.

Communicated with customers regarding vehicle issues and potential repairs.

Repaired and replaced belts, hoses and steering systems.

Executed all phases of power system tear down and repair.

Operated pneumatic tools and air compressors.

Rebuilt and repaired engines.

Removed and replaced tires, shocks, struts and brakes.

Contributed to repeat and referral business by using strong customer service and problem solving skills.

Repaired and replaced radiators and water pumps.

Organized work records and filed reports.

Complied with state vehicle requirements, including engine safety and combustion control standards.

Overhauled and repaired engines and motors.

Reassembled engines and made adjustments as needed.

Installed timing gears and timing belts.

Repaired hydraulic pumps, couplings and gear trains.

Worked on a variety of vehicles, including semi-trucks and tow trucks.Transported customers to and from the shop for the customer service program.

Computed, recorded, and proofread data, records and reports.

Verified that information in the computer system was up-to-date and accurate.

Worked with Alldata.

February 2011 to August 2011

Meter Lab Tech Texas Meter & Device Bellmead, TX

Meter Tech

Prepared equipment for all operations.

Verified that all required information was readily available and displayed correctly.

Tacked maintenance actions and completed records.

Troubleshot and repaired broken or defective meters.

Performed routine automation equipment maintenance.

Determined appropriate methods and sequencing of operations.

Monitored well production equipment.

Set up sensitive electronic test tools and equipment.

Quickly replaced faulty parts and unit wiring and retested systems.

September 2010 to February 2011

Infrasturx T&D

Home Office Sherman, TX

General Laborer

Cleaned all construction areas to avoid hazards.

Performed heavy labor such as ditch digging and hauling.

Completed outdoor residential and commercial construction projects.

Continually cleaned work areas and equipment.

Arranged and stored materials, machines, tools and equipment.

Cut materials to specified sizes for installation using power saws and tile cutters.

Transported materials, tools and machines to installation sites.

Worked with tools such as pruning saws, hedge and brush trimmers and axes.

Assisted in poly-fusing pipe joints to properly seal them.

Used a pick and shovel to dig, spread and level dirt and gravel.

May 2008 to September 2010

Pepboys Auto Waco, TX

Manager in Training

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Wrote sales slips and sales contracts.

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

August 2007 to May 2008

Robinson Signs Elm Mott, TX

Sign Builder

Recommended and helped customers select merchandise based on their needs.

Exchanged returned merchandise for customers quickly and efficiently.

Confirmed that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Tracked down sources of special products and services to meet customers' special needs.

Planned work and determined appropriate tools and equipment.

Processed work orders and prioritized jobs.

Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.

Unloaded incoming inventory and placed products onto shelves.

Used measuring instruments to inspect parts.

Worked overtime, including evenings and weekends.

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

Kept supervisor informed of job progress and material requirements

Managed work with little supervision.

Oversaw proper packaging of products.

Designed unique print materials, including advertisements, brochures and logo designs.

Collaborated with a team of designers to offer improvements and direction on others' projects.

Contributed ideas during strategic and conceptual brainstorming sessions.

Prepared layouts and drawings in compliance with established templates and design standards.

Recommended techniques, methods and media best suited to produce desired visual effects.

Developed creative graphics that simplified complex messages.

Determined styles, size and arrangement of illustrations and graphics.

May 2007 to August 2007

Allen Samuels Chevrolet Waco, TX

Automotive technician

Followed checklists to verify that all important parts were examined.

Serviced air conditioning, heating, engine-cooling and electrical systems.

Rebuilt faulty assemblies, including steering systems and linkages.

Examined vehicles to determine the extent of damage or malfunctions.

Specialized in servicing brakes and fuel systems.

Communicated with customers regarding vehicle issues and potential repairs.

Repaired and replaced belts, hoses and steering systems.

Operated pneumatic tools and air compressors.

Rebuilt and repaired engines.

Removed and replaced tires, shocks, struts and brakes.

Contributed to repeat and referral business by using strong customer service and problem solving skills.

Repaired and replaced radiators and water pumps.

Complied with state vehicle requirements, including engine safety and combustion control standards.

Overhauled and repaired engines and motors.

Reassembled engines and made adjustments as needed.

Installed timing gears and timing belts.

Ordered accurate amounts of parts and supplies to maintain necessary inventory.

Repaired hydraulic pumps, couplings and gear trains.

Worked on a variety of vehicles, including semi-trucks and tow trucks.

November 2004 to May 2007

Sam's Club Waco Waco, TX

Tire & Battery

Executed cash transactions quickly and accurately.

Greeted all customers.

Oversaw overnight store operations, including staff assignments and production lists.

Handled products and equipment in accordance with safety and sanitation guidelines.

Conducted price checks for cashiers and service clerks.Conducted price checks for cashiers and service clerks.

Handled resets according to schedule, including deleted and new merchandise.

Ordered and shelved weekly sale items for customers.

Built attractive holiday and seasonal displays for merchandising program.

Checked out customers and bagged items quickly.

Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.

Safely operated manual and electric pallet jacks.

Organized and positioned product cases in produce warehouse and walk-in cooler.

Praised by management for being a fast and efficient worker, requiring little supervision.

Served shoppers in a prompt, courteous and friendly manner.

Cleaned walls, fans and drains in bakery coolers, display cases and work areas.

Broke down heavy pallet loads of cases, boxes and bags.

Arranged and stocked department displays.

Education

May-2007 Texas State Technical College Lacy Lakeview, TX

Associates degree Applied Science - Automotive

Emphasis in automotive.

May-2004 West High School West, TX

High school diploma General



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