VERONICA MCKAY

Email: abqnbg@r.postjobfree.com

Address: **** ******* **** *** ***

City: LAUDERHILL

State: FL

Zip: 33319

Country: USA

Phone: 954-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

VERONICA MCKAY

3821 Environ Blvd Apt 408

Lauderhill FL 33319

954-***-****

Training Specialist

Objective: To obtain a position within an orginazation where I am able to use my, professional training and d management skills to support growth and human development while consentrating on positive change to society.

Relevant Career Experience

American Intercontinental University, Weston FL June 2004-July 2012

Senior Admission Advisor /Team Leader

* Interact effectively with prospective students who are interested in attending the university

* Conduct interviews and evaluations with students applying for acceptance to the university

* Develop ongoing relationship with students, to ensure successful college life.

* Participate in selected campus events

* Communicate within a timely manner in order to assist students and colleagues from other departments meet the needs of incoming prospective students.

* Responsible for meeting quarterly individual enrollment goals and departmental goals.

* Meet/Exceed individual performance goals by up to 33.33% with an 90% show rate in three out of four quarterly starts per year.

* Responsible for the enrollment and orientation of international students ensuring their transition to the university is seamless.

Applied Card Systems, Boca Raton, FL July 1999-June 2004

Dispute Resolution Specialist

* Resolved Cardholders disputes arising from transactions with credit card merchants

* Ensured disputes are settled within a timely and amicable manner as set forth by Visa and MasterCard Operating Guide

* Maintained an open line of communication with merchants and card issuers in order to avoid compliance ruling on disputed items

* Ensure that all disputes are processed in compliance with Visa and MasterCard Operating Guidelines.

* Collaborated with management to Create Policy and Operating Manual for the implementation of new products.

* Create operating guide relating to the launching new products.

* Responsible for the training of employees in the presentation of new products to clients.

National Bancard Association (NABANCO) Sunrise, FL July 1988 - 1998

Manager Retrieval Department/Project Specialist

* Responsible for the day to day operation of the Retrieval Departmant of a Merchant Sales and Card Processing Company

Instrumental in the publication and periodical update of Employee first Handbook.

* Colloberate with the Human Resources Department in creating formal Training Manuals for each individual department of the company.

* Manage a staff of thirty-five employees. Built and facilitated links and liaisons with potential

merchants interested in the services provided by the company.

* Invited prospective merchants for company tour and presentation.

* Conducted department training as required.

* Responsible for the selection of seasonal hires as required by departmental work load

Education

Doctor of Philosophy PhD Degree in Organizational/Industrial Psychology candidate

Walden University Online, Baltimore MD. 2008 to Present, Expected Date of Graduation 2013 - 2014

Masters of Education, 2008

American InterContinental University Online, Hoffman Estates IL

Bachelors of Science Criminal Justice, 2007

American InterContinental University Online, Hoffman Estates IL

Professional Affiliation

* Kiwanis Club of Lauderdale Lakes

* Toastmasters International

* Gamma Beta Phi Honor Society

* Jamaican Diaspora

* National Organization of Industrial Organizational Psychologist

Reference

Reference is available upon Request.

Contact this candidate