Human Resources Management

Joyce Musil-Condon

Email: **********@********.***

Address: *** ********* **.

City: Janesville

State: WI

Zip: 53548

Country: USA

Phone: 608-***-****

Skill Level: Director

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Human Resources Manager

Qualifications Profile

Seasoned and accomplished human resource and business operations leader. Proven track record of guiding business transformations and organizational change initiatives resulting in accelerated growth, productivity, quality, and profits. Known as a thought leader, trusted advisor, mentor and coach, adept at developing and sustaining strong relationships with all stakeholders.

Areas of Expertise

Talent Acquisition / Retention

Organizational Change / Transformation

Compensation and Benefits

Process and Performance Improvement

Safety / Health / Wellness

Leadership / Succession Planning

Employee Training / Engagement

Team Building / Organizational Development

Regulatory Compliance / Dispute Resolution

Employee Relations / Union Negotiations

Professional Experience

Core Physical Therapy, LLC - Evansville, WI

Director - Operations and Organizational Development 2011-2012

Spearheaded the promotion of sales and marketing strategies, including the creation of marketing collateral, patient surveys, and public relations opportunities. Formulated procedure manuals and internal auditing processes to ensure compliance with Medicare regulations. Expertly directed all aspects of clinic financial and utilization performance and developed internal operating systems and processes.

Highlights:

Played a pivotal role in the increase in local market visibility and patient referrals to a startup physical therapy clinic.

Succeeded in attaining 100% patient satisfaction and increasing billable hours by 20%.

Conceptualized and administered facility remodeling to improve patient experience and operational flow efficiencies.

Pak Fresh, LLC - Milton, WI

Founder 2006-2011

Provided expert oversight to the entire operations of the food packaging business. Monitored activities of the Human Resources, Information Technology, and Accounting systems; supervised supply chain, including the negotiation of pricing, terms, and conditions through the supplier scorecard. Served as lead for recruitment and performance management of a 35-person staff. Designed employee training programs that focused on quality, safety, productivity, and continuous improvement for overall operations.

Highlights:

Gained high-profile accounts, including the Dairy Farmers of America (Borden), Simplot, Tootsie Roll, and Archer Daniels Midland while sustaining 100% customer retention rate.

Significantly boosted production throughput by 40-50% by implementing employee training and education programs that resulted in enhanced package handling procedures.

Successfully passed strict audits with the Occupational Safety and Health Administration (OSHA), United States Department of Agriculture (USDA), Wisconsin Department of Agriculture (WDA and WDA-Dairy), Midwest Organic Services Association (MOSA), and all customer audits.

Created model quality, procedure and safety manuals; conducted all internal regulatory, employee and quality-spill investigations; formulated corrective action plans and monitored compliance.

KANDU Industries, Inc., Janesville, WI

Executive Director 2003-2006

Received promotion to manage a 250-person staff and P&L accountability. Spearheaded the transformation of business processes in all key areas, including finance, fund development, human resources, operations, marketing, and sales, returning the organization to financial stability and ensuring leadership continuity.

Highlights:

Pioneered the notable turnaround of $72K loss to $200K profit in a year; boosted gross profit margin from 22% to 35%; and raised cash position from 22% to 35%. Retired all debt.

Attained 30% decrease in operating costs through integration of agency operations into a single location; reduced temporary labor costs from 30% to 12% of commercial revenues.

Mentored and coached all senior leaders to create a strong corporate culture with empowered employees, loyal customers and community engagement.

Associate/Human Resources Director 1985-2003

Founded HR department. Wrote all handbooks, job descriptions, policy/procedure manuals. Negotiated and administered labor agreements, compensation and benefit programs. Conducted internal investigations. serving as company representative at all hearings and audits Oversaw all recruiting/onboarding and performance feedback processes. Directed all health and safety programs, chairing Safety Committee. Progressively transitioned into a strategic business partner, leading the coordination with senior management to accomplish key business issues.

Highlights:

Led the management team in strategic planning for the generation of break-through change and a quality-focused culture.

Presided over the successful launch of internal Leadership Development programs that reached 90% of employees. Guided the development of succession plans for all key positions.

Successfully averted threatened union strike by refusing to concede to unsupportable wage demands and de-certifying 2 unions.

Played a key role in developing tools to gather and leverage data linking people practices to productivity and customer satisfaction, sustaining a 99% customer satisfaction rating.

Education

Master of Arts in Social Sciences with Emphasis in Applied Behavior Analysis GPA: 3.5

The University of Chicago, Chicago, IL

Bachelor of Science in Psychology, Minor in Sociology and French Graduated summa cum laude GPA: 4.0

Carroll University, Waukesha, WI

Professional Affiliations

Society for Human Resource Management International HACCP Food Safety Alliance Certification

The Deming Institute

In2InThinking Network

Awards and Honors

Cited for transformational leadership in the book Organizational Project Management: Linking Strategy & Projects

Invited as pioneering thinker and featured speaker at Boeing-sponsored conference, Daring to Lead - Influencing Better Thinking for a Better Future.

Chosen as one of "50 Who Matter Most" by the Janesville Gazette.

Contact this candidate