Manager Customer Service
Resume:
Joyce Edwards
Email: **********@********.***
Address: ***** ** ***** **
City: Holt
State: MO
Zip: 64048
Country: USA
Phone: 816-***-****
Skill Level: Experienced
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Joyce E Edwards
**********@********.***
14001 NE 188th St.
Holt, Mo 64048
EXECUTIVE SUMMARY
*Thorough understanding of construction equipment, store operations, purchasing, sales and marketing.
*Work well in a high pressure environment.
*Skilled with computer systems and software. (Wynne, Excel, Word, Outlook, SAP, CRM)
*Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
*Highly imaginative with many innovative ideas.
*Exercise initiative, achievement and independent judgment.
*Excel at directing a cohesive staff in the successful attainment of objectives.
*Capable of handling multiple projects concurrently.
*Bring enthusiasm to team projects and encourage others to develop workable ideas.
Oct 10 AmeriGas Propane Liberty, MO
to Present Account Manager
*Develop and grow customer base by cold calling, following up leads, and closing sale opportunities.
*Utilize CRM, SAP and other tools to enter, manage, and track sales calls.
*Maintain up to 270 customers per year for purpose of retaining business.
*Support Strategic Accounts Department by contacting designated accounts, complete site surveys; ensure transition of new business goes smoothly.
*Offer store support in various functions as business necessitates.
Jun 09 Duke Equipment
to Oct 10 Sales Representative KC, KS
*Develop and grow customer base during an economic recession.
*Utilize selling and customer service skills in performing office, and jobsite calls as well as cold calls as it relates to renting and selling construction equipment.
*Developed creative marketing plans based on individual market types.
Dec07 Ahern Rentals KC, KS
to Aug 08 Sales Representative
*Developed and grow customer base in a new market for a growing company.
*Utilize selling and customer service skills in performing office, and jobsite calls as well as cold calls.
*Developed creative marketing plans based on individual market types.
*Out performed company expectations by exceeding salary guarantee within 6 months of employment.
Oct 97 RSC Equipment Rental KC & Olathe
to Aug 06 Region Fleet & Used Equipment Manager
*Direct and implement region and company polices, procedures, and projects that supports business plan.
*Execute daily operational support and was resource to the field in regards to fleet, used equipment sales, and service.
*Coached field personnel on equipment specifications to assist them with customer needs whether for renting or selling.
*Assisted in development, training, and implementation of Alliance Account Program (large volume, key account customers).
*Conducted yearly business reviews with large volume customers, resulting in increased profitability and solidifying partnerships.
*Created and maintained Rgn Used Equipment Marketing Data Base.
*Compiled list of fleet needing sold to maintain optimal rental life and created various marketing campaigns to proactive promote selling.
*Coordinate and assist with brokers and corporate sponsored package sales.
*Traveled throughout assigned territory to train, develop and mentor District & Store Managers, and Sales Reps.
*Quoted prices, credit terms and prepared sales contracts for orders obtained.
Developed specifications on equipment based on individual market needs.
Place orders for equipment for startup locations and maintaining $350M in Fleet.
*Supervised and managed Rgn Used Equipment Manager, Rgn Parts and Service Manager and Business Development Mgr.
June 97 Auto Zone KC, MO
to Sept 97 District Manager in Training
*Directed and coordinated activities of subordinate managerial personnel involved in operating retail chain stores in assigned area.
*Directed company policies, procedures and standards, such as safekeeping of company funds, property, personnel, issues practices and adherence to policies governing acceptance and processing of customer credit card charges.
Mar 93 American Hi-Lift Tampa, FL
to May 97 Region Parts, Purchasing, & Fleet Mgr
Coordinated the activities of personnel engaged in the purchasing and distributing of raw materials, equipment, machinery and supplies.
*Prepared instructions regarding purchasing systems and procedures.
*Wrote, designed and produced warranty and second sourcing policy and procedures.
*Supervised 5 employees, scheduled work hours, resolved conflicts, determined salaries.
Aug 86 Western Auto KC & CO
to Feb 93 Store President
*Managed retail automotive parts & service store and supervised 32 employees.
*Analyzed marketing potential of new and existing store locations and recommended additional sites and deletion of existing area stores.
*Formulated pricing policies on merchandise according to requirements for profitability of store operations.
Oct 80 USAF
to Jul 85 Jet Engine Mechanic
*Serviced, repaired and overhauled aircraft and aircraft engines to ensure airworthiness.
*Repaired, replaced and rebuilt aircraft structures such as wings and fuselage and functional components, including rigging, surface controls and plumbing and hydraulic units, using hand tools, power tools, machines and equipment such as shears, sheet metal brakes, welding equipment, rivet gun and drills.
*Read and interpreted manufacturers' and Air Force maintenance manuals, service bulletins and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.
REFERENCES
Jody Miller (Supervisor for 6 years @ RSC)
COO
Mobile Mini Storage
Holly Sharp
Vice President Human Resources
Precoat
Larry Reeves
CEFS Manager
Black & Veatch
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