Project Manager Customer Service
Resume:
Alan Boba
Email: **********@********.***
Address: ** **** ****** **
City: Red Hook
State: NY
Zip: 12571
Country: USA
Phone: 845-***-****
Skill Level: Director
Salary Range: $150,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Alan Boba
20 Echo Valley Road
Red Hook, NY 12571
**********@********.***
Director / Manager - IT
Needs Assessment / Business Systems Modernization / Budget Control / Project Management
Cost Containment / Disaster Recovery / Business Continuity / System Security / QA / Multi-Site
Identifying and delivering solutions to challenging and critical issues, I met diverse organizational and business unit needs for both small and large companies. By implementing cutting edge features and quality designs, I achieved objectives in productivity enhancement and cost reduction, while minimizing risk.
- Developing and implementing system architectures, designs and requirements
- Managing high value projects, ensuring on time, under budget completion
- Adapting and communicating new concepts, ideas and techniques
- Assessing business needs, defining requirements and delivering solutions
- Providing optimal leadership and guidance in demanding environments
I hold an MS, Computer and Information Science and have studied the MS, Operations Research curriculum from the University of New Haven. My undergraduate degree is a BS, Technical Careers from Southern Illinois University. Certifications and courses include CISSP, CCENT, ITIL v3 Foundations 2011 and IT Project+ course.
Selected Accomplishments
Implemented enterprise calendaring and resource scheduling system. Casey Family Services executive team needed better coordinated schedules / time commitments. Developed automated meeting calendars with agendas, minutes, and action lists. Improved monitoring the progress of strategic plans and reduced resource conflicts.
Designed -Critical Incident Monitoring System-. Patient critical incident monitoring and follow up required significant management attention to meet prescribed response plans. Developed a highly effective system which provided a detailed recorded history of critical incident responses and case management.
Ensured e-mail was disaster tolerant. Developed a fault tolerant Enterprise e-mail system such that failure of administration's WAN or Internet link caused e-mail to automatically route over different circuits and mail servers. Protected Casey's enterprise e-mail from single point failure and used existing server features so $0 software cost.
Instituted effective backup system. Casey needed more reliable backup and restore than tape system enabled. Assessed other backup technologies, other tapes/drives, disk mirroring, online backup and other alternatives. Selected and implemented the system. Backups became 100% reliable and restores could be done in minutes.
Implemented remote management of IT solutions. Casey's remote offices did not have on-site technical personnel. Selected and deployed remote management solutions for servers and desktops, including remote power and video for the servers. Reduced time for repair from days to hours and enabled proactive maintenance.
Career History
Director, IT / Manager, Information Services, Casey Family Services, Began Feb., 1998. $50M provider of diverse services to support safe and stable family relationships for children and youth in foster care. Managed computer, voice, video, audio, technical and case management application services for locations in eight states.
Developed first ever documented policies, procedures and processes to memorialize and track revisions and additions to IT processes. Defined enterprise standards for hardware, software, facility infrastructure and user provisioning. Facilitated developing line-of-business applications. Controlled $2M budget and ten personnel.
Enhanced the IT infrastructure and services as agency grew from 160 to 350 staff. Implemented first Enterprise WAN, Internet access, and Internet e-mail. Developed relationships with consultants and consulting organizations to provide domain knowledge and additional workforce for upgrades, conversions, and re architecture as needed.
IT Project Manager / Network Administrator, Sikorsky Aircraft Corp., 1989 to 1998. World leader in the design, manufacture and service of military / commercial aircraft. Broad responsibilities included administering servers, services, and user accounts for World Wide Customer Service Dept. and migrating network onto new servers.
Earlier Career: Senior Contract Projects Coordinator / Spare Requirements Analyst, Sikorsky Aircraft Corp.
Leisure: I enjoy being outdoors and bicycle year round for fun and fitness.
Contact this candidate