Customer Service Management

Glenda Ellis

Email: **********@********.***

Address: **** ******** *****

City: Jacksonville

State: FL

Zip: 32210

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GLENDA J. ELLIS

8145 Jeanwood Drive Jacksonville, Florida 32210 904-***-**** **********@********.***

PROFILE

Dedicated Administrative Support Professional, experienced working in a fast-paced environment that requires strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service; able to multi-task effectively while focusing on staff retention, team building, and strict adherence to company policies and procedures.

AREAS OF EXPERTISE

Customer Service Multi-Tasker Well-Organized

Kronos Payroll Budgets / Procurement Event Planner

Strategic Planning Interpersonal Skills Project Management

MS Word/Excel Power Point/Outlook Multi-line Phones

PROFESSIONAL EXPERIENCE

Administrative / Staffing / Scheduling Coordinator

Excellent time management; coordinated and managed multiple priorities and tasks with a positive outcomes.

Master schedules were kept current; coordinated schedules effectively for a staff of 206 and 12 volunteers to meet departmental needs.

Adhered to state and federal regulations regarding records, staffing and credentialing.

Scheduled interviews for new hires andset-up and maintained employee files; up-dates of staff licenses, transfers, promotions and dismissals.

Interacted with all staff and vendors in a professional tone and manner that conveyed a willingness to be of assistance.

Time/attendance, travel reports, program audits and general clerical duties were performed in an accurate and timely manner.

Coordinated meetings, training, employee recognition activities and staff travel.

Office Management / Payroll Coordinator

Reviewed and corrected timesheet for payroll for 206 employees accurately and distributed checks according to company policies.

All clerical / routine duties were performed in an accurate and timely manner.

Responsible for procurement and maintenance of office / departmental supplies, equipment and budgets.

Paid all invoices promptly and maintained a well-organized and professional office.

WORK EXPERINCE

Staffing Coordinator St. Catherine LaBoure`Manor Jacksonville, FL 11/1992 08/2012

EDUCATION

Jones College Certified Nursing Assistant Jacksonville, FL

Edward Waters College Business Administration Jacksonville, FL

W. M. Raines Sr. High Diploma Jacksonville, FL

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