Customer Service Management
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Chicago
State: IL
Zip: 60640
Country: USA
Phone: 312-***-****
Skill Level: Experienced
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Louis Silverman
905 W Agatite Avenue Apt 1-W
Chicago, IL 60640
*****.*********@*****.***
Skills & Expertise
Business Intelligence Analysis (Business Objects, SSRS)
Database Design/Analysis (SQL, Access)
Spreadsheet Modeling/Analysis (Excel)
Financial Statement Analysis
Statistical Modeling/Analysis (R)
Computer Maintenance & Repair (PC, Apple)
Professional Experience
The JAY Group
Chicago, IL
Business Intelligence Consultant
Nov 2009-present
Acts as lead consulting liaison for clients, across several industries (retail, hospitality, education, banking, etc.)
Manages projects, development teams and systems through planning, design, implementation, testing and maintenance phases
Provides ad hoc business intelligence reporting and analysis for clients, including preparing presentations for client management teams
Develops database and report enhancements to improve productivity and efficiency of server resources
Lodasi Enterprises
Chicago, IL
Problem Solver
Oct 2002-present
Consults on financial, operational and social media to small businesses and non-profits in the Chicago area on ad hoc basis
Assists with career counseling and resume preparation
Supports systems running Windows and OS X in addition to Microsoft Office
Tutored business computing and mathematics courses to as many as 10 clients per semester while an undergraduate
Hub Group, Inc.
Downers Grove, IL
Senior Analyst, Yield Management/Strategy
Nov 2007-Dec 2008
Developed, managed and tracked compliance of the firm's largest vendor bidding process, with savings of over $10 million per annum
Developed and implemented a new weekly and monthly operational scorecard for senior management
Assisted senior management with presentations to board members, customers and vendors and analyst conference calls
Developed processes and standards for carbon footprint measurement and management
Analyst, Yield Management/Strategy
June 2006-Nov 2007
Developed quarterly market assessment for senior management, comparing performance to competitors and overall value chain trends
Analyzed financial and operational metrics, acquisitions and industry trends using Access, Excel, SQL Server and Business Objects
Performed detailed research, gathered and analyzed literature and data from internal, public, specialized industry and commercial resources
Acted as internal consultant to finance, operations, customer service and marketing divisions
Acted as data warehouse support, responsible for assisting employees in utilizing data warehouse software packages
Kaplan Partners, LLP
Chicago, IL
Assistant to Professionals (Seasonal)
Jan 2000-Jan 2005
Analyzed financial information in assistance to accounting professionals
Managed databases and documents for accounting and legal professionals
Education
Indiana University, Kelley School of Business
Bloomington, IN
Bachelor's of Science in Business Administration - Major in Finance
Sept 2002-May 2006
Learning Tree International
Schaumburg, IL
Developing SQL Queries for SQL Server
Oct 2007
Activities
Chicago Data Visualization Group
Interests
Urban agriculture, technology, fine dining, cycling, yoga, economics, politics, history, music, film, kickball
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