Customer Service Sales

Reply to: *************@***.***

Receptionist/Clerical job desired (South Bend, Mishawaka)

CAROL M STELTER

Phone: 269-***-****

*************@***.***

Ability Summary

I have excellent communication skills in all mediums, being able to handle phone, email, text messages, and one on one skills, plus the ability to address a group of people as well.

I do not need constant supervision, and can work independently when given the proper instructions.

I can adapt to any situation and make the job work regardless of the environment.

I am willing to learn new skills and hone my existing skills,

I am a problem solver.

Employment History

Deputy Assessor

03/2008 - 06/2011 St. Joseph County South Bend, IN

Set up Property Appeal Hearings.

Created Agenda for the Hearings.

Prepared the Taxpayer files for the Hearings.

Dealt directly with Taxpayers on Assessed Value issues and Non for Profit applications.

Microsoft Word, Excel, and the county's software.

Other duties included filing, organizing, Taxpayer phone calls, spreadsheets, and needed to be adaptable to the changing needs of the office calendar.

Retail Sales Associate

09/2003 - 10/2007 Moonbeads and Earthwear Niles, MI

Opened and closed store.

Balanced and ran the cash register.

Received, priced, and stocked items.

Created informational cards for the rocks/gems to be sold.

Acted as a consultant with Customers on their rock/gem selection.

Handled Customer Service issues.

Worked alone, self motivated.

General Music Teacher

08/2001 - 08/2003 Benton Harbor Schools Benton Harbor, MI

Instructed 900+ students from K-5 in General Music once a week.

Traveled to three different schools in the course of a week.

Gave additional instruction on Music Theory, performance, and on rhythm.

Arranged the seasonal concerts during the school year.

Evaluated and assigned a grade for each student.

Was self supervised, worked independently.

Customer Warranty

01/1984 - 08/2001 The Woodwind and Brasswind South Bend, IN

Worked as receptionist.

Received Customer phone calls who wished to place orders.

Assisted in the retail area as Customer Service for band instruments.

Consulted Customers on what trumpet/brass mouthpiece they needed.

Received merchandise.

Checked orders for accuracy before they were shipped to the Customer.

Was solely in charge of resolving Customer's warranty issues, which involved contacting the manufacturer and the Customer, negotiating a mutually acceptable resolution to the problem, then following it through until completion.

Worked in Purchasing.

Tracked UPS and FedEx shipments for the Customer orders.

Helped recruit students into the band program by fitting the student to the best instrument for the student's abilitiy.

Picked, checked, and packed orders for shipment.

Education and Training

Issuing Institution Qualification Course of Study

Michigan State University Bachelor's Degree Instrumental Music Education

Location: South Bend, Mishawaka

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