Customer Service Manager
Resume:
Jennifer Miozzo
Email: **********@********.***
Address: **** ***** ***** **
City: saint charles
State: MO
Zip: 63301
Country: USA
Phone: 636-***-****
Skill Level: Experienced
Salary Range: $130,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
CAREER OBJECTIVE
Work in a dynamic company that offers the opportunity for continued growth and advancement.
QUALIFICATIONS
7 Years of SAP experience has provided me a strong SAP background including, implementation, end user support and excellent analytical skills. Along with my supervisory and project management abilities my organizational, computer, and communication skills are outstanding.
PROFESSIONAL EXPERIENCE
SAP Support - SD Implementation
Metso Minerals, Warrenton Missouri 2012 - Present
Reporting directly to the General Manager of Wire Screen Media
Contract for 1.5 years to support SAP users post implementation go live
SD Module
Responsible for documentation and training for order desk and shipping department
o Customer Master creation/modification
o Ship to creation / Modification
o Quotation / Order entry with or without reference
o Pricing conditions ( Creation and modifying )
o Output ( Print file / Email)
o Manual credit/debit notes thought the sales module
o RMA creation with or without warranty
o Free of charge order / drop ship from vendors
o Trouble shoot and correct SAP errors either internally or with AMS support
Material Management
o Maintain material master
o Ship to creation / Modification
o Quotation / Order entry with or without reference
o Pricing conditions ( Creation and modifying )
o Output ( Print file / Email)
o Manual credit/debit notes thought the sales module
o RMA creation with or without warranty
o Free of charge order / drop ship from vendors
o Trouble shoot and correct SAP errors either internally or with AMS support
* SAP Implementation of batch management
* Developed reports such as backlog and sipped on time
* Trouble shoot and correct SAP errors either internally or with AMS support
* Responsible for testing and documenting new/modified function in SAP
* Creation of change requests and data maintenance request through Hornbill
* Provide KPI data for selected areas
* Trained unit is SD module including but not limited to quotes, order, pricing, conditions and outputs
* Trained shipping department without warehouse management. In areas including but not limited to picking, packing, handling units, PGI, movement of stock within a plant.
* Hands on with Material masters module including MRP and MRP errors
Coordinator - AR Projects / Cash Application Group 2008 - 2012
Metso Shared Service Ltd. (Metso Sales 5 Billion, usd), Lachine
* Reporting directly to AR Manager and/or Project Managers (depending on project).
* Responsible / Completed process design, testing, and implementation for the following projects affecting the North American Accounts Receivable Department ;
SAP Implementation for Minerals Business Segment, Lawson Implementation for the Energy & Environmental Business Segment, SAP SD implementation for Shared Services Billing, Auto-Post Projects (SAP, Lawson, BAAN), Sox AR process design, Created all AR training manuals for erp systems and all AR processes such as Cash Application, Collection, Credit and Billing. AR Refund/Payments Database.
* SAP Implementation team for SD module. Document, test and train unit in new processes and ERP
* AR Process presentations to all business unit controllers and process owners.
* Testing and design of all AR documents for all erp implementations.
* Travel across Canada and USA to various business units (depending on project).
* North American AR Super-User for SAP and Lawson, responsible for all system and process training / support for all AR employees.
* Supervise 4 cash application employees and 1 deduction specialist.
* Responsible for daily, monthly cash receipts reconciliations for all systems.
Credit and Collection Supervisor - Minerals & Construction 2007 - 2008
Metso Shared Service Ltd. (Metso Sales 5 Billion, usd), Ville St Laurent
* Reporting directly to the AR Manager.
* Supervisor directly responsible for the Credit and Collection portfolio of the Minerals Business Segment (included customer accounts from 5 separate business units).
* Monthly Accounts Receivable of approx $6o million usd comprised.
* Portfolio included both Commercial and Distributor accounts and supervised 3 employees and 1credit analyst.
* Monitoring daily collections and responsible for all distributor accounts.
* Prepared all credit recommendations and monthly AR reporting such as KPI`s (key performance indicators) and Reserve for Bad debt calculations and analysis.
* Developing Communication and Customer Service with all Internal (4 finance controllers, sales and customer service groups) as well as all External Partners and Customers within North America.
Collection Representative - Accounts Receivable 2005 - 2007 Metso Shared Service Ltd. (Metso Sales 5 Billion, usd), Ville St Laurent
* Reported to the AR Manager.
* Responsible for the collection of customer accounts from 2 Minerals Business Units in Canada and US.
* Managed all Accounts Receivable 3rd party relationships with Collection Agencies.
* Bad Debt Provisions.
* Responsible for all new customer credit approvals and analysis.
Accounts Receivable Clerk 2004 - 2005
MSP, Ville St Laurent
* 1 Year maternity replacement
* Responsible for all aspects of AR some areas include collection, cash posting, deposits
* Responsible for third part collection contracts
* Bad Debt Provisions
* Credit application and approvals
* Customer invoicing
Customer Service Manager/AR 2002 - 2004
Steilmann Canada, Ville St Laurent
* Managed all customer requests and complaints.
* Handled special order requests, discounts, returns and exchanges.
* Daily Repeats, Merchandising open stock.
* Assisting with sales to major clients, Order entry, Reconciling Accounts
* Generating purchase orders and follow up as required
EDUCATION
* SAP Certification Associates SD Order fulfillment - In Progress
* SAP Business Warehouse - SQL Reports
* SAP Credit Management Course
* Metso Sox Certification
* Intermediate - Microsoft Excel 2007
* Riverdale Vocational Accounting
* St. Thomas High School
COMPUTER SKILLS
* Microsoft Office 2007 : Excel,Word, Outlook, Power Point, Project
* Visio, Lotus Notes
* Financial applications: SAP, Lawson, Unix, Dynacom, Syspro,Visual
Contact this candidate