Project Manager Customer Service
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Eden Prairie
State: MN
Zip: 55346
Country: USA
Phone: 612-***-****
Skill Level: Management
Salary Range: $119,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Pete Stack
MBA, CISA (inactive)
**********@********.***
Program Director/IT Project Manager, UnitedHealth Group, 2/2011-Present
* Lead domestic and international IT Merger and Acquisitions programs for all functions within Infrastructure Services, with up to 40 team members and $10 million budget
o Platforms supported: Network, Voice, Desktop, Email, Active Directory, Database, Server
o Geography: U.S., Canada, U.K., India, Australia, China
* Oversee the identification and remediation of Information Security risks including network, server, desktop, email
Database Compliance Manager, UnitedHealth Group, 12/2008-2/2011
* Led compliance for IT organization with 300 employees and $80m budget, including HIPAA, Sox-SAS70, PCI, DOI audits.
o Platforms supported: Oracle, SQL, Sybase, DB2, DB2 Mainframe, Websphere
* Developed and implemented a Continuous Controls Monitoring (CCM) program
* Identified an Oracle licensing issue with a cost avoidance impact of $1 million (one-time) and $250k annually
Compliance Manager, UnitedHealth Group, 8/2007-12/2008
* Member of group recognized by Segment CFO for decreasing Sox controls resulting in annual savings of $400k
* Managed 3 successful SAS 70 engagements with a collective budget of $700k
Project Manager/IT Audit Consultant, Hudson, 4/2006-8/2007
* Led 3 successful Sarbanes-Oxley projects with a total budget of approximately $5 million.
Engagement (Project) Manager, Jefferson Wells Int`l, 3/2004-4/2006
* Promoted to Engagement Manager
* Led 7 successful Sarbanes-Oxley projects with a total budget of approximately $10 million:
o Developing project scope and approach plans
o Led teams of up to 10 consultants
o Developing and executing project plans
* Key member of Jefferson Wells` IT consulting practice that grew revenue from $1 to $3 million from 2004 to 2005. Assisted in the hiring and training of 10 new consultants.
* Understanding of major compliance law and frameworks: Sarbanes Oxley, HIPAA, GLB, ITIL, COBIT, COSO, PCI
Small Business Consultant, AJ Superior, LLC, 5/2002-2/2004
* Managed operations for AJ Superior, LLC including sales, marketing, and customer service with over 40 employees. Annual revenues increased over 100% during this period.
Sr. E-Commerce Business Analyst/Sr. Internal Auditor, Fingerhut Companies, 4/1999-4/2002
* Coordinated the implementation of all changes to the Fingerhut.com web site. The average change decreased from 33 days to 19 days, a 42% improvement.
* Partnered to create and implement Fingerhut`s Electronic Commerce Program Office whose scope encompassed all facets of E-Commerce's projects, including project methodology development, resource allocation, project portfolio management, and project status reporting.
* Developed, trained, and implemented two comprehensive project management methodologies to Fingerhut`s entire E-Commerce division.
IS Auditor/Financial Analyst, Target Corporation, 10/1997-4/1999
* Performed IT General Controls audits and IT risk assessments
Internal Auditor II, Northern Tool and Equipment, 7/1996-10/1997
* Led over 50 retail financial and operational audits throughout the United States.
Auditor, International Dairy Queen, Inc., 4/1994 - 7/1996
* Led over 40 retail financial audits throughout the United States and Canada.
Education
University of St. Thomas, Minneapolis, MN
* Masters of Business Administration (MBA), May 2006
* Emphasis: Information Technology Management
* Cumulative GPA 3.67
University of Minnesota, Minneapolis, MN
* Curtis L. Carlson School of Management, Bachelor of Science in Business, Emphasis: Accounting
Certifications/Affiliations
* Certified Information Systems Auditor (CISA) (Inactive)
* Former Vice President for Minnesota ISACA (Information Systems and Control Association) Chapter
Software Skills
MS Access, MS Excel, MS Project, MS Word, Visio, Oracle, JD Edwards, SQL, HTML, Peoplesoft, Mainframe, Unix, Linux, AIX, Windows, Visual Basic, AS400
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