Assistant Administrative
Resume:
Confidential User
Email: **********@********.***
Address: Address Withheld
City: Anderson
State: IN
Zip: 46011
Country: USA
Phone: 765-***-****
Skill Level: Entry
Salary Range: $45,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
1348 S 700 W * ANDERSON, IN 46011
PHONE 765-***-**** * E-MAIL *******@*****.***
LORRAINE M WALL
PROFESSIONAL EXPERIENCE
May 2006 - Present Indiana University Health (formerly Clarian Health Partners)
Indianapolis, IN
Patient Access Services, Specialist Admissions
Demonstrated strong leadership skills which allowed me to be part of the IU Health Saxony hospital PAS design and activation.
Collaborated with management in the redesign of IU Health North main registration flow, with the intent to improve patient satisfaction. New flow was what aided IU Health North to obtain the NRC award and to then be ranked #1 in satisfaction in 2012 for a hospital of its size. Currently working towards achieving this for IU Health Saxony.
Assisted as a super-user in integrating TRACE PixCert in main registration, radiology, cardiac cath. lab, surgery and emergency department at IU Health Saxony.
Coaching and orienting new employees providing them with PowerPoint presentations and documentation to achieve an effective work transition.
Assisted in implementation of bedside registration of surgery and cardiac cath. patients.
Initiated personal cross-training in multiple locations in order to be best utilized when needed.
Aided in presentation presentations for monthly team meetings.
Coordinated and implemented a new patient friendly registration process for cardiac rehab patients at IU Health Saxony.
May 2005 - October 2005 St Vincent The Care group
Indianapolis, IN
Patient Scheduler
Received and scheduled patient and physician phone calls daily.
Maintained schedules for 6 physicians and 2 clinics for a cardiac based facility.
February 2004 - May 2005 Indiana University Health (formerly Clarian Health Partners)
Indianapolis, IN
Patient Access Services, Specialist
Verified and loaded client insurance to ensure proper billing.
Established, updated and maintained patient accounts.
Utilized to work in multiple registration locations.
July 2002 -January 2004 Daleville Family Dentistry
Daleville, IN
Administrative Assistant, Dental Assistant
Scheduled and maintained various phone calls daily.
Aided as chair side dental assistant to assist multiple dentists.
Updated and improved dental records system for office.
Formulated accounts payable and maintained account receivable.
Oversaw employee schedules and timecards.
April 2001-October 2002 San Juan Dental
Monticello, UT
Dental Assistant
Aided as chair side dental assistant to assist multiple dentists in routine, surgical and orthodontic dentistry.
Updated and maintained dental records system for office.
July 1998 - February 2010 Blacksheep Enterprises, Llc.
Lapel, IN
Manager, Co-owner
Designed and facilitated all accounts payable and receivable.
Originated, maintained and organized all employee driving logs and records for the Department of Transportation.
Coordinated and participated on maintenance and repair for trucking fleet on call and as needed.
EDUCATION & PROFESSIONAL CERTIFICATIONS
Arizona College of Real Estate (1995)
Emergency Medical Technician (1997)
Certified Healthcare Access Associate (CHAA), (2008)
Indiana State Certified Basic Passenger Extraction (1996)
Elected Fellow for St. Joseph College (2009)
Presidential Service Excellence Award (2010)
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