Customer Service Administrative Assistant

Joi Eilers

Email: **********@********.***

Address: ***** **** **

City: Omaha

State: NE

Zip: 68138

Country: USA

Phone: 402-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joi Eilers

12909 Edna St., Omaha, NE, 68138

402-***-****, **********@********.***

Summary

If you are seeking a technical savvy individual to improve the reliability and development of your company`s infrastructure, my experience in computer system, implementation, and maintenance will prove invaluable. Troubleshooting and support comes naturally, meaning I adapt quickly to a fast and growing technical environment.

I'm a highly motivated career changer eager to apply well-developed skills and adept at rapidly acquiring new ones. I have excellent communication skills, attention to detail, critical thinker and proficient in learning new information and software package.

Professional Experience

EMS Inc, Omaha, NE * 11/2010-Present

Admin Support Web Specialist

Maintain admin support

* Provide web assistance to a wide variety of clients

* Create tickets for inbound calls and incoming emails

* Provide professional customer service

Platinum Recovery Solutions, Omaha, NE * 08/2008-12/2009

Business Application Support Specialist

* Day to day IT assistance

* Import & export files from different clients

* Create Crystal Reports

* Write & create SQL queries

Merchant Solutions-First National Bank, Omaha, NE * 08/2006-08/2008

Customer Service Representative

Provided professional customer service to merchant customers nationwide

* Provided customer service to merchants

* Sold POS terminals and products

* Troubleshoot POS terminals

Advance Services, Inc-Contractor for UPR, Omaha, NE * 04/2004-08/2006

Administrative for Signal Design / Program Support

Manage overall documents for the highway crossing design

* Designed quality reports

* Reproduced and forwarded design front sheets to respective field personnel

* Processed final design documents

* Updated record center spreadsheets

* Checked program database for Stock programs to go out/progress of

non-stock programs

* Put together folders & burn chips for stock programs/non-stock and mail

* Updated Preliminary Engineering manuals are quality checked and up-to-date

* Processed signal shop wiring plans with construction plans

FIRST DATA RESOURCES, Omaha, NE * 12/1998-09/2003

Technical Assistant

Researched programming fields and conducted data cleansing

* Created documentation on program fields that were researched

* Developed productive website that was viewed about 20% to 30%

* Organized and planned on Access database on projects that was being worked on

Technical Administrative Assistant

Administered all personnel for 86 exempt employees and compiled information

* Maintained constructive relationships with clients

* Defined, developed, and implemented successful departments for a support

staff of 86 exempt employees.

* Ensured smooth transition and minimized office disruption as interim

administrative assistant to a large staff support

* Carried out all general clerical and administrative functions, thus allowed

Managers to concentrate on primary tasks and responsibilities

ORIENTAL TRADING COMPANY, Omaha, NE * 08/1995-12/1998

Administrative Assistant

* Received, screened, and directed a large volume of telephone calls efficiently

* Prepared catalog pages coming in and going out of production

* Directed the planning, organization, control, and evaluation for a staff

of several employees

* Processed and distributed a large volume of mail and filed correspondence

when appropriate

HY-VEE, Omaha, NE * 06/1996-12/1998

Part-time Deli Clerk

Prepared and provided customer service

* Provided customer service and maintained all areas

* Assisted in other departments when needed

* Organized a spreadsheet plan for various departments of Hy-Vee

AAFES/WAREHOUSE, Yokota, Japan * 1992-1994

Sales ClerklWarehouse

* Maintained inventory control of clothes merchandise

* Checked in and signed paperwork for merchandise

* Assisted in inventory

* Assisted in module change over

* Scanned merchandise coming off the truck

* Maintained a clean and organized warehouse

Education

Bellevue University, Bellevue, NE * 2003-2005

Bachelor`s Degree in Computer Science

Attended Metro Community College, Omaha, NE

Attended University of Maryland, Yokota, Japan

Technical Summary

Systems: Windows XP, Vista

Database: AS/400, Oracle

Language: C++, HTML, SQL, JCL, Java

Software: MS Office, Crystal Report, Lotus Notes

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