Customer Service Sales

Jennifer Coley

Email: **********@********.***

Address: **** ***** ****** **

City: Arlington

State: TX

Zip: 76001

Country: USA

Phone: 512-***-****

Skill Level: Management

Salary Range: $90,000

Willing to Relocate

Primary Skills/Experience:

People Management Expense Management Sales Growth Talent Development Customer Service

Educational Background:

Bachelors Degree, Psychology

University of Texas, 08/1998 - 06/2002

Austin, TX

Job History / Details:

Jennifer Coley

6718 Stone Branch Drive Phone: 512-***-****

Arlington, TX 76001

Email: **********@********.***

􏰀 District Management 􏰀 Store Financial Accountability 􏰀 Relationship Management 􏰀 Employee Coaching & Training

AREAS OF EXPERTISE

􏰀 Executive Hiring, Development 􏰀 Employee Motivation 􏰀 Cost Control 􏰀 Market Research/Analysis

PROFESSIONAL EXPERIENCE

􏰀 Store Management 􏰀 Business Development 􏰀 Promotional Planning 􏰀 Customer Care

RETAIL MANAGER

DISTRICT LEVEL MANAGEMENT STORE MANAGEMENT Accomplished retail management professional with successful district and store business management history and an exceptional record in business development and sales achievements. Expertise in high volume business operations, strong sales staff management, business development, operations, and hiring and training of top performing employees. Documented achievements in business growth, revenue generation and devising and implementing extensive cost- reduction strategies. Exceptional leadership, interpersonal, communication and customer service skills. Proven capability to transition strategy into action.

Store Team Leader Target, Waxahachie, TX 􏰀 Responsible for leading 75-130 team members in daily sales. 􏰀 Oversight of five direct reports. 􏰀 Trains, and develops Sales Associates. Provides leadership, employee development, motivation, guidance and

support. Sets clear expectations, performance measures and goals. 􏰀 Responsible for store financial accountability including payroll, sales, markdowns and profitability. 􏰀 Ensures that store is guest-ready at all times. 􏰀 Manages effective execution of all company programs and processes . 􏰀 Oversees cost containment and cost cutting measures. 􏰀 Executes standard company procedures and strategic initiatives that drive customer experience. 􏰀 Leads store in achieving sales and profit financial plan set forth by the company. 􏰀 Aides in the hiring and development of district level executives.

District Manager Blockbuster, Dallas, TX 1/2007 - 7/2008 􏰀 Managed 16 stores. 􏰀 Hired and developed store managers; provided oversight of store employee hiring and training. 􏰀 Drove district profitability, ensuring all stores success in meeting company initiatives. 􏰀 Promoted an environment designed to exceed customer expectations. 􏰀 Ensured compliance with company policies and standards. 􏰀 Oversight of in-stock and store inventory levels. 􏰀 Supported a diverse workplace.

Store Manager Blockbuster, Austin, TX 􏰀 Hired, trained and scheduled all employees. 􏰀 Contributed to the achievement of store financial goals 􏰀 Ensured financial profitability of multiple stores in district. 􏰀 Consistently achieved company initiatives. 􏰀 Supported sustainability initiatives within the market.

EDUCATION

Psychology Degree, University of Texas, Austin, TX University of Paris, Sorbonne, Paris, France

References available upon request

6/2002 - 1/2007

6/2002 8/2000-5/2001

7/2008 - Present

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