Customer Service Insurance

Amy Martin

Email: **********@********.***

Address: ***** ******** *****

City: Charlotte

State: NC

Zip: 28277

Country: USA

Phone: 704-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

AMY K. MARTIN

Charlotte, NC 28277 **********@********.*** 704-***-****

SUMMARY

A dedicated Insurance Professional with 16 years of experience investigating and processing insurance claims. Proven ability in analyzing damages and causes, interpreting policies and providing resolution. Effectively manage multiple, high-priority, litigated projects and takes pride in providing exemplary customer service.

Strong Competency in the following areas:

Commercial Auto Personal Auto Environmental Property General Liability

PROFESSIONAL WORK EXPERIENCE

ARROWPOINT CAPITAL (formerly known as Royal & Sun Alliance), Charlotte, NC 2005-Dec 2012

ENVIRONMENTAL CLAIMS SPECIALIST

* Attended Mediations / Court Order Conferences and successfully settled 80% of these claims resulting in cost-effective resolutions.

* Effectively resolved claims valued from $750,000 to $1M.

* Coordinated and reviewed litigation activities with defense counsel resulting in 95% dismissals or settlements lower than authority given.

* Saved ~ $100,000 by consistently and thoroughly reviewing fees and expenses.

* Prepared materials via PowerPoint, Excel, and Microsoft Word for formal presentation to executive team.

YOUNG AMERICA INSURANCE / THAXTON RBE - Lancaster, SC 2003-2005

LIABILITY CLAIMS ADJUSTER

* Handled claims as a Third Party Administrator for American Bankers Insurance of Florida.

* Made contact within 24 hours with all parties on more than 90% of all claims assigned.

* Mentored new adjusters and shared experiences at branch and unit meetings.

PROGRESSIVE INSURANCE - Charlotte, NC 2000-2003

ADJUSTER / PROPERTY DAMAGE APPRAISER / BODILY INJURY

* Successfully met with injured parties in person to resolve their claims on first attempt.

* Prepared property damage estimates for damage to vehicles to over 50 vehicles.

* Production exceed company objective resulting in closed claims surpassing new claims received.

HANOVER INSURANCE - Atlanta, GA 1996-2000

INSIDE CLAIMS ADJUSTER / PROPERTY / AUTO

* Implemented Enterprise Rental System (ARMS) resulting in 20% reduction of adjuster`s phone calls.

* Recognized for first fraud conviction after Special Investigative Unit (SIU) was implemented.

* Authorized payments for other adjusters for authority up to $50,000.

EDUCATION

Bachelor of Arts, Sociology - Lynchburg College - Lynchburg VA

PROFESSIONAL DEVELOPMENT

Associate in General Insurance (AINS), The Institutes, Malvern, PA

CPCU (Chartered Property Casualty Underwriter) Designation, July 2012

LICENSURE

* Licensed as claims adjuster in North Carolina (resident), South Carolina, Florida, Georgia. Texas, Oklahoma, West Virginia, Rhode Island, Connecticut, Kentucky, Vermont, New Hampshire, Delaware, Oregon, Wyoming.

* Earned continuing education credits to maintain licenses.

ASSOCIATIONS

Member of Claim Litigation Management (CLM)

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