Project Manager Software
Resume:
MICHAEL TRUMAN
Email: **********@********.***
Address: **** ******* ****** **
City: Cary
State: NC
Zip: 27513
Country: USA
Phone: 919-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Michael D. Truman
1325 Umstead Hollow Place, Cary, North Carolina 27513
***************@*****.***
http://www.linkedin.com/in/michaeltruman
OBJECTIVES
Using my twenty years of IT experience in tech support, team lead and high communication skills to use for the following positions:
o Operations Engineer
o Support Desk Manager
o Help Desk support
o Software & Hardware support and deployment
EDUCATION & CERTIFICATIONS
Northwestern University
Bachelors - June, 2010
ITIL certified
SKILLS
Operations Specialist storage and virtualization technologies
NetApp software and hardware
Data Center Operations
Ontap 7 and Cmode, NetApp hardware, Data center operations, Windows 7/server 2003 - 2008, MS Office 2003 - 2010, Remedy, Project Manager, Red Hat, Unix, Altiris, Oracle, Solaris, Exchange, Active Directory, MS Project, Visio, Network (switches and brocades)
EXPERIENCE
Operations Specialist NetApp Morrisville, NC
(10/2012 - Present)
Operations Specialist:
Install NetApp hardware and software configurations
Cable and setup network connections for servers and NetApp controllers
Support for Engineers: Complete project requests for engineers at NetApp.
IT Consultant Innovative Talent Solutions
(01/2011 10/2012)
IT support for hardware/software maintenance and deployment
Support of Windows Office, Active Directory, Altiris, PC remote software
Installation, configurations and maintenance for desktops and laptops
Sr. Operations Specialist NYSE Euronext - Chicago, IL
Senior Operations Specialist (promoted, 2006 2010)
Operations Specialist (promoted, 2003 2006)
Monitored, maintained, and supported 400 Windows 2000/2003 and Exchange servers used by 100+ internal business units and 1000+ external clients. Consulted with diverse users to identify the right hardware/software to meet their needs. Spearheaded process improvements and managed IT projects through the life cycle.
Achieved optimal uptime in a critical 24/7 data center environment.
.Supervised and performed builds for production servers.
Managed complex projects including Windows server and OS upgrades, Altiris deployment imaging, and cabling/racking.
Team Lead, Technical Support (promoted, Dec 2002 2003)
Technical Support Rep (2002)
Rapidly promoted to lead team of 2 delivering Helpdesk support to 200+ users in Chicago branch. Efficiently administered Active Directory and Exchange. Created/deleted accounts, set up PCs, imaged computers, and resolved escalations. Performed on-site and remote maintenance.
Trained and mentored team in effective troubleshooting techniques.
Facilitated problem resolution by streamlining ticket request process between users and Helpdesk.
Recommended robust, cost-effective hardware/software solutions to business users.
Became the go to resource for executives, managers, traders, and other key personnel.
Environment: Windows 2003/2000, Altiris, Exchange, Active Directory, Netbackup, OVO, Big Brother, HP Insight
Helpdesk Support/System Analyst PWC - Chicago, IL
(05/1999 06/200)
Supported thousands of users in 10 cities in a Windows, Netware, and Lotus Notes environment as well as on proprietary software systems. Additionally provided Level 2 field support to Chicago branch.
Resolved technical support issues that occurred in the field in a calm and capable manner.
Supervised multiple software rollouts, completing each job on or ahead of schedule.
Selected to train Chicago branch on Windows 2000 utilization.
Environment: Windows 2000/NT4/98/95, Lotus Notes 4.6-5, Netware, IBM
Team Lead, Global Tech Support Deloitte - Chicago, IL
(12/1997 05/1999)
Directed team of 7 to provide outstanding 24/7 support to international and national users.
Acquired reputation for quickly diagnosing complex software/hardware problems to root cause.
Environment: Windows, MS Office Suite, Lotus Notes, ccMail, Toshiba, IBM, Compaq
References:
Wes Farrow NetApp Operations Manager 919-***-**** ***.******@******.***
Sean George NetApp Project Manager 919-***-**** ****.******@******.***
Jim Gully Data ops/NYSE 312-***-**** *********@*****.***
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