Customer Service Representative

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Umatilla

State: OR

Zip: 97882

Country: USA

Phone: 541-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

inventory management Customer Service Safety & Policies & Procedures Compliance

Educational Background:

High School, general

Kaiserslautern American High School, 08/1988 - 02/1992

Kaiserslautern, Rhineland, Germany

Job History / Details:

ELIZABETH M. ALEXANDER

127 John Day St. * Umatilla, OR 97882

541-***-**** * *********@********.***

CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively in busy environments with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Organizational Leadership * Customer Service * Client Relationship Management * Inventory Management

Administrative Functions * Time Management * Staff Training & Development * Operations Management * Accounts Payables/Receivables * Safety & Policies & Procedures Compliance * Logistics

PROFESSIONAL EXPERIENCE

Pro Build 5/2012 - Present

Customer Service Representative

Assisted customers locate and purchase products. Scheduled product delivery as needed. Performed inventory, balanced sheet until end of shift. Handled orders and placed special orders for customers. Responded to phone calls and handled customer inquiries regarding products and services. Ensured workspace is maintained clean at all times. Restocked shelves verified packaging invoice and ordered stock when needed.

Olsa Resources (Pendleton UPS) 11/2010 - 12012

Customer Service Representative

Opened and closed customer counter. Managed cash and handled transactions including balancing until of shift. Submitted and received all ordered supplies. Recorded paperwork`s, including daily maintenance inspection forms, fuel receipts end of day reports, international shipping records and high value records. Processed shipment, conducted audit and tracked packages both nationally and internationally. Resolved customer issues, handled multiple phone lines, performed data entry, secured packages and accessed points to building and vehicles within property. Uploaded and downloaded all driver information to and from DIAD boards into DCS, using multiple computer systems as well as generated daily reports to ensure all information are accurate and up to date. Uploaded and downloaded handheld scanners into GSS, dispatched driver information, updated messages to drivers using ODS and scanned weigh bills into FDR system. Created spreadsheet for product inventory and documents for drivers and sign off sheets to notify customers of any changes. Participated in Hazmat training and maintained personal protective equipment. Maintained safe environment and ensured compliance with OSHA and UPS policies and procedures.

Umatilla Chemical Depot, Hermiston * OR 4/2004 - 10/2010

Toxic Test Equipment Inspector

Prepared, operated and performed maintenance on equipment`s, including, Q79, M4, and M14. Maintained monthly and annual record of equipment`s. Maintained and conducted inspection on STEPO and ITAP suits. Ensured inspection on all gear are at the highest standard and in compliance with the OSHA and Army regulations, technical bulletins, local operating procedures and policy statements. Trained personnel on proper use of a variety of PPE following OSHA and Army regulations. Received, stored, issued and tested protective clothing and respirator devises for chemical explosive workers. Administered respirator fit test for all depot personnel. Prepared required documentation to track equipment, conducted inspections and documented information into a web-based computer program (CPETS). Issued, received and tracked personal protective equipment and other inventory utilizing barcode scanner. Assisted administrative staff in managing an extensive filing system updated and pulled reports in two depot specific Access databases. Developed documents to track emails and daily schedules, documented, and updated spreadsheet to track inventory. Prepared logistics to ship and receive supplies for storage. Documented inventory for purchase requirements based on usage. Reviewed system changes for repairs and overhauls, performed troubleshooting and maintained protective and safety equipment for chemical explosive workers. Served as safety team leader for SLIP team (Safety Leadership Initiative Program), organized and conducted safety meetings on a variety of subjects. Participated in safety walk through and

ELIZABETH M. ALEXANDER

541-***-**** * *********@********.***

Page2

inspections. Handled and resolved employee safety issues. Observed investigations on accidents within operation. Acted as safety liaison and mentored co-workers regarding safety procedures. Enforced new safety programs to heighten safety awareness and ensured compliance with federal OSHA and Department of Army standards. Handled cataloging of igloo warehouses, filled clothing and personal protective equipment requests and restock inventories.

KeyHighlight:

* Certified technician and equipment inspector for SCBA air bottles, regulators and breathing apparatus.

Good Shepherd Community Hospital, Hermiston * OR 8/2009 - 9/2010

Community Volunteer Services

Served as transportation scheduler and dispatcher for elderly or disabled patients, scheduled pick up and drop off, and documented participant`s charts and appointment time and location. Served as volunteer in the Hospice offices, performed house calls to terminally ill or ill patients and provided basic housekeeping services, errands, companionship and handled personal care needs

Wal-Mart, Hermiston * OR 10/2003 - 4/2004

Inventory Control Specialist

Received and checked merchandise for accuracy and supply content. Conducted inventory, stocked merchandise and checked supply defects. Handled reordering of supply when needed and issued receipt for commodities. Monitored inventory and maintained stock level to ensure availability of product. Downloaded data`s to computer and utilized bar code scanner to track inventory, pricing and merchandise location. Performed inventory on merchandise on store shelves, ensured commodities are not outdated and processed orders. Stocked supplies on shelves and maintained store display. Ensured compliance to company safety procedures in disposing hazardous material. Ensured container safety instructions are adhered when using hazardous chemicals to determine proper personnel protective equipment and protective gear.

Super 1 Foods, Hermiston * OR 7/1999 - 10/2003

Customer Service Rep & Bakery/Deli Worker

Served as shift customer service representative, handled customer complaints, sales, cashing checks, processing of Western Union transactions and handled official post office center. Handled accounts payable and receivable for local utilities such as Pacific Power and Qwest. Managed inventory for bakery and deli products to be produced. Planned and coordinated product distribution to customers and negotiated and arranged arrange purchase and delivery of supplies with suppliers. Maintained knowledge on bakery and deli preparations including safe food handling, equipment operations, and sales. Calibrated temperature setting on equipment`s. Ensured operating and sterilization procedures for baking ovens, rotisseries, mixers, and cooking utensils are followed. Provided training to new personnel regarding bakery and deli operations. Ensured compliance to food safety practices for contamination prevention and precautions for personal safety while operating equipment. Organized product production and managed supplies. Handled start up operation of bakery and deli equipment.

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