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Tiffany

TilleryREsults Driven Office Manager

Tiffany Tillery

*** ***** **, ***** ** 31546

(T) 912-***-**** (C) 912-***-**** (E) abqmj0@r.postjobfree.com

Professional Summary

Experienced office manager professional with strong leadership and relationship- building skills.

High-performing Manager with 4 years of waste management experience. Accomplished Manager with extensive experience in front-of-house and back-of-house operations.

Detail-oriented professional with 4 years experience applying financial and managerial accounting practices.

Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration.

Core Qualifications

Background in waste management Staff training/development Cross-functional team management

Compensation/payroll Employee coaching/counseling Excellent communication skills

Professional Experience

09/2007 - 12/2011 Southland Waste Systems Brunswick, GA

Office Manager

Supported Division Manager with daily operational functions. Consistently recognized by management for providing superior customer service. Provided coaching, mentoring, and consultation to staff to enhance staff development. Identified staff vacancies and recruited, interviewed and selected applicants. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Directed personnel, training and labor relations activities. Administered compensation, benefits and performance management systems and safety and programs. Represented organization at personnel-related hearings and investigations. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy waste management office. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Managed hundreds of accounts receivable accounts. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Provided efficient customer service to clients. Prepared and distributed Payroll for staff of 30 direct employees utilizing Kronos. Oversaw daily office operations for staff of 2 employees directly and 32 indirectly.

05/2005 - 09/2007 Ross Lighting Jesup, GA

Accounts Receivable/Logistics Director Managed hundreds of accounts receivable accounts with Quickbooks. Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy manufacturing company. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and helping resolve work-related problems. Staged final products for shipment. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Supervised loading of boxes for shipment. Provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed daily invoices and billed renewed invoices to clients. Processed accounts receivable and accounts payable. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Prepared and distributed Payroll for staff of 37 utilizing Kronos software.

05/2004 - 10/2004 Duro-Med Industries Jesup, GA

Customer Service Rep. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Described product to customers and accurately explained details and care of merchandise. Maintained up-to-date knowledge of policies regarding payments, returns and exchanges. Provided back-up for other customer service representatives when needed.

05/2003 - 05/2004 B.C. Moore's Jesup, GA

Department Head

Responsible for ringing up customers in timely manner and guaranteeing high level of customer service. Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Organized store merchandise racks by size, style and color to promote visually appealing environment. Answered customer questions regarding store merchandise, department information and pricing. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

01/2003 - 05/2003 Fred's Dept Store Jesup, GA

Assistant Manager Monitored cash drawers in four checkout stations to ensure adequate cash supply. Trained new employees by providing knowledge of specific store tasks and policies. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

08/2001 - 12/2002 Kmart Hinesville, GA

Up-Front Manager

Monitored cash drawers in eight checkout stations to ensure adequate cash supply. Computed sales prices, total purchases and processed payments. Called other stores to find desired items. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Produced money orders for customers. Accurately balanced cash drawer after every shift.

Education

1995 Montgomery Blair High School, Silver Spring, MD, United States

BasicStudies

HS Diploma

High school diploma

References

References available upon request.

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