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Customer Service Project

Location:
Carson City, NV
Posted:
February 18, 2013

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Resume:

Janet Perkins

Email: abqmhv@r.postjobfree.com

Address: **** ******* ***

City: Carson City

State: NV

Zip: 89706

Country: USA

Phone: 775-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Janet Perkins

775-***-**** / abqmhv@r.postjobfree.com

SUMMARY

I offer extensive experience providing executive level support and excellent customer service and possess an extensive knowledge of modern office equipment, software, procedures, and process flow. I am a Certified United States Export Compliance Officer (CUSECO) and offer 5+ years of experience establishing and maintaining export controls regarding process flow, procedures, training, technology transfer, export license analysis and preparation and visitor controls.

CORE COMPETENCIES AND SKILLS

* Effective communication skills (oral and written)

* Project management/event and meeting coordination

* Supervisory training and experience

* Strong computer and typing skills

* Ability to work with all management levels and team members

* Import/Export compliance knowledge and skills

* Equipment, material and technology export controls (EAR and ITAR), deemed exports, voluntary disclosures, visitor controls

* Strong organizational and prioritization skills

* Recordkeeping, document control and filing systems

* Lean manufacturing and six sigma white belt training

ACCOMPLISHMENTS

1. Special project regarding equipment, material and technology transfer, data analysis and export licenses.

2. Establish an export compliance program and controls and received certification for Export Compliance Officer.

3. Team lead who helped coordinate a very successful event involving over 2000 people.

4. Cost savings controls and awards project - Team member involved in saving approximately $2M over a 2 year period.

5. Team member who helped establish a quality system, procedures and ISO 9001 approval.

6. Team member who successfully implemented an Oracle ERP system in a 3 month timeframe.

7. Awarded consecutive quarterly bonuses as well as promotions, merit increases and various spot awards.

WORK EXPERIENCE

CHROMALLOY

January 2007 - September 2012

Operations Assistant

* Executive level support for General Manager and senior staff, email and calendar management, travel coordination, expense reports, credit card reconciliation

* Project management, event and meeting coordination, facility changes and moves, conference room schedules

* Correspondence, presentations, organizational charts, spreadsheets, reports, action lists and meeting minutes

CHROMALLOY

March 2007 - September 2012

Export Administrator

* Research and analyze government regulations (USML and Commerce Control List), export licenses, material, equipment and technology transfer, deemed exports and voluntary disclosures

* Technical data review, document control, recordkeeping and internal audits

* Export controls, Harmonized Tariff Schedule, AES Direct, technology control plan, export compliance procedures and presentations, training and visitor controls

GREATBATCH MEDICAL, INC.

March 2001 - July 2006

Office Manager/Customer Service Supervisor

* Office management and executive level support for company Vice President and senior staff, customer service for medical device customers, supervise customer service representatives and janitorial staff

* Safety and emergency response team, facility moves and repairs, security system and badging

* Correspondence, presentations, quotes, status reports, sales forecasts and reports, return material authorizations, corrective action, on time delivery and expedites, contract negotiation and pricing

* Customer service procedures, process flow and training

GREATBATCH MEDICAL, INC.

December 1996 - March 2001

Executive Assistant, Engineering Assistant, Administrative Assistant

* Executive level support for President and senior staff, email and calendar management, travel coordination, expense reports, project reports, proposals, quotes, meeting minutes, presentations, spreadsheets and general correspondence

* Meeting, conference and event coordination and planning

* Research and development project management, tracked resources, financials and manpower costs

* Document control, Engineering drawings, procedure and specification creation and revision control

EDCUCATION, SEMINARS AND TRAINING

Dunlap Stone University - Certified United States Export Compliance Officer (CUSECO)(R)

Palmdale High School - Graduate

Harmonized Tariff Schedule, Incoterms 2010, Visual Compliance, Avoiding the Risks of Anti-boycott Violations, Bureau of Industry and Security Conferences and Seminars, ITAR Boot camp, Concur Expense Reporting Software, Rearden Travel Software, Salesforce.com Software, Lean Manufacturing, Aircraft Parts and Related Technology Transfer, Complying with US Export Controls (BIS), Six Sigma White Belt Training, Stratotech Lean Manufacturing, Supervisory Skills Training (NAE), Highly Effective Criticism & Discipline Skills for Managers and Supervisors, Team Leadership, Effective Communication and Team Building, Lotus Notes, Outlook, Excel, Word, Power Point, Project, Visio, AS400 and Oracle MRP Programs



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