Customer Service Human Resources

Denise Resume

**** ******* ******** ******** ****, MN 55443 Phone: 612-***-**** **********@*****.***

http://www.linkedin.com/in/denisecran

DENISE A. CRAN

OBJECTIVE

An HR professional with a passion for developing a strong and talented workforce, a focus on retention and

strategic partnerships between Human Resources and every department looking for a wide reaching generalist

role where I can positively impacts the lives of associates and help foster the growth of the company.

SUMMARY OF QUALIFICATIONS

9 years progressive Human Resources experience including recruiting, employee relations and generalist

Experience managing staff of up to 80 employees

Thrives in a busy, multi-task environment, able to change gears at a moment s notice

Creative, open minded, strategic, flexible and thinks outside the box

EMPLOYMENT

January 2007-Present Sysco Asian Foods St. Paul, MN

Human Resources Recruiting Manager

Handle all aspects of recruiting and hiring for 250 employee food distribution company- positions include

warehouse, sanitation, Class A CDL drivers, Multi-lingual customer service and sales reps (Mandarin,

Cantonese and Vietnamese), Admin Assistants, Merchandisers, and other office personnel as needed for

both St. Paul, MN and Hampshire, Illinois facilities

Plan and deliver New Hire Orientation and Onboarding

Created an Interview and Selection Training and conducts it for all Supervisors and Managers

Conducts Annual Open Enrollment and Code of Conduct and Ethics training for entire company

Supports the Director of HR on various projects, including research on wellness initiatives, compensation

and benefits and salary reviews

Works with supervisors and managers on job descriptions and new hire training

Associate of the Year 2008

June 2005-December 2006 ShopNBC/ValueVision Brooklyn Center, MN

Human Resources Coordinator

Responsible for all recruiting for inbound call center (200+ employees both exempt and non-exempt)

Generalist duties, including maintaining all employee paperwork both hard copy and electronic per SOX

guidelines as well as researching complex employee relation issues related to payroll, attendance, FMLA

and benefits

Extensive knowledge about company benefits, first point of contact for employee benefits as well as

processing of benefits upon eligibility

Handled the majority of the payroll functions for the call center (up to submittal for processing)

Employee retention activities- quarterly meetings, performance reviews, employee appreciation receptions,

birthday cards, employee of the month, etc.

First point of contact for all employee relations issues, including workers comp claims, harassment

complaints and EEO issues- did initial discovery interviews and coordinated follow up with managers.

November 2001 February 2004 Pro Staff Coon Rapids, MN

HR Staffing Supervisor/Talent Manager (Internal Promotion from position below)

Maintain and build client relationships through regular contact and excellent customer service

Screening potential candidates, interviewing and hiring, explanation of benefits

Regular sales calls, both phone and in person, to build client database and generate revenue.

Identify qualified candidates, fill open job orders, manage currently working employees, retention activities

Recruiting potential candidates using multiple methods such as online databases, placing ads in local

newspapers and attending job fairs.

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Denise A. Cran

Supervision of over 80 offsite employees

Attended unemployment hearings both in person and on the phone

First point of contact for all workers comp claims and EEO issues

January 2001 November 2001 Pro Staff Minneapolis, MN

Front Office Supervisor/Interviewer

Management and supervision of front office and staff of 6, including mentoring and annual performance

reviews

Coordination of applicant flow, scheduling appointments, pre-screening potential candidates, interviewing

and hiring of temporary and temporary-hire employees, explaining benefits and answering other

employment-related questions while providing the highest level of customer service

Data entry of application information into company database, daily organization of paperwork

Monthly reporting of applicant numbers and auditing of government required paperwork

EDUCATION

University of Minnesota

B.S. Child Psychology

4.0 GPA maintained during last two years

VOLUNTEER WORK

2004-Present Heartbeat 5000/Children s Hospital Foundation

Committee and Board member

Planning and implementation of annual kick-off event, 5K walk/run event and other fundraising activities

for non-profit group.

Chair of the various committees, including Med Tech Heartbeat 5000 night with the MN Twins and the

volunteer committee

Solicitation of sponsors and donations.

1997-2000 Children Are People Support Groups

Group Facilitator for children s groups focusing on Chemical Abuse Prevention curriculum

Key Attributes: Benefits Administration, Ability to develop and facilitate training programs, Strong Employee

Relations Skills, Can manage complete lifecycle of recruiting program, Develops and maintains position

descriptions, Manage the associate review process, Can partner and collaborate with all levels of organization,

Strategic thinker, Hands on, very approachable, Manage up to 80 employees, Flexible

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