Sales Manager

Location:

Bakersfield, CA

Posted:

February 15, 2013

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Mark Giganti

***** ******** **** *: 661-***-****

Stevenson

Ranch, CA 91381 H: 661-***-**** E-mail: ****@*********.*** Journey

After almost 20 years in business, a call to ministry began

with Seminary and two years on staff at a church I helped plant. The road into my soul has been paved with the experience of integrating past work, spiritual awakening, and application of

all

gain in my family and church life.

Ministry Education

M. A., Spiritual Formation & Soul

Care, Talbot Theological Seminary, La Mirada, CA 2008-2012

The M.A. SFSC is an intensive, integrative program developed

to equip men and women for the ministry of discipleship, spiritual direction,

formation and soul care in the local church and for further academic training

in Spiritual Formation. When this 4 year

degree is attained, one will have had practical as well as academic experience.Ministry Experience

Associate Pastor of Discipleship and

Elder, Oak Hill Bible Church, Castaic, CA

2008-PresentPerform

Weddings, Baptisms, and Funerals as a licensed PastorPreach Sunday service on an as-needed basis for the Senior PastorOversee small group and family ministryRan

the Lifeline youth group, providing solid Biblical teaching to Jr. & Sr.

High School students. I identified and

hired my replacement.Coordinate

and deliver pre-marital, family and individual counseling to the

congregationLed

strategic planning initiatives including building acquisition, and relocation effortModified

corporate training and delivered it to Leadership staff on strategic planning

and communicationPlanned

and led two mission trips to Utah to evangelize to LDS church membersLead

Event planning for Men’s Events, Love Feasts, Christmas Services, Easter

ServicesSpiritual

Director, Seminary trained: Led both

individual and group spiritual direction for Oak Hill and EV Free, Fullerton,

as well as independent clienteleFavorite

Scripture: John 15:5, Favorite Book of Scripture: EphesiansSpiritual

Heroes: John Calvin, John Wesley, St

John of the Cross

Pre-Ministry Career Experience

Owner and CEO, Three

CRESTCOM Franchises, Los Angeles Basin, CA 2001-2008Started

each of three franchises from scratchManaged

all operations while coordinating with Presidents of two of the three

franchisesImplemented

selling strategies, staffed, and delivered management training to thousands of

managers & employees of both large and small companiesOversaw,

as CEO, the development of each market

Results: Became the

training template for all incoming franchisees

in the network,and Company MVP

in 2005.

Regional

Manager, Select Personnel

Services, Inc., Santa Barbara, CA2000-2001Responsible

for 3 branch locations generating $25 million per year in sales.Developed

and implemented tracking & feedback software for all branch locations.Established

strategic sales development plan for SoCal regions.Developed

and promoted 5 people to managerial positions in 6 months.

Results: Grew the profit margin by 20% within 6

Months.

Sales & Operations, US – RECRUIT, Inc. Bakersfield, CA 1998-2000 (A Web-based, start-up

company in the Sports recruiting field)

As Vice President, planned and executed company market penetration plan:Interviewed,

hired, trained, and managed a national sales force.Developed

training materials and sales forecasting tools for use by sales personnel.Contracted

with software vendors to build an information system infrastructure in an e-commerce environment.Developed

3 individual, audience-specific Websites

responsible for 80% of the business generated

Results: Grew from 3-person company to 3rd largest

sports recruiting firm in US,in 2 years.

Pitney

Bowes, Stamford,CT 1988

to 1998(Office

equipment company; Revenues: $4 billion; Employees: 25,000)

District Director Area

Sales Manager Director of Sales

Field

Sales Manager Director of Sales Training Sales Representative*

As Director of Sales, managed

responsibility for $225 million sales and service revenue budget; directly

responsible for designing a quota/staffing model implemented in 1997,a record year for the company and the best in a 75 year + history.

Turned around a negative

relationship with UPS, a key player in Pitney Bowes product mix.Contacted

UPS District Managers.Set

up meetings to discuss new product rollout for Pitney Bowes/UPS.Negotiated

joint meetings throughout the Western United States.Structured

meeting content and made presentations to UPS management to obtain “buy-in.”

Results: Successfully launched

new product (Tele-Ship);

Division

became

#1 US producing division.

Took over a team of sales reps

that was under-performing, not motivated, and lacked sufficient company

product/service knowledge:Developed

a personalized marketing plan for each rep.Utilized

basic sales principles to help reps to reach their goals.Rewarded

individuals based on achievement of selling desired product mix, income targets, and level of training.

Results: Converted a sales team from bottom 10% of teams nationwide

to the #8 team (of 240) in the US.

Turned around a poorly implemented,

ineffective telemarketing program:Developed

telemarketing workshop technique/presentation (included education and

practice).Implemented

program and trained sales force at local level.Videotaped

the training session and distributed it nationally.

Results: Sales force attendees

completed training and left with as

many as 14 appointments with customers. (Plan was adopted as

the National Telemarketing Training Plan for Pitney Bowes.)

Evaluated compensation plan

paying out excessive commissions on a national basis, and representing a system

that was confusing and not sufficiently motivating:Designed,

developed, and implemented compensation plan that completely replaced existing

system.Developed

payout structure based on in-depth experience in the field working with field

operations and sales representatives.

Results: New

Hire productivity reached an all-time high;

50% over prior year,and a company record.

Education

and other

B. S. Business Administration, Marketing and Management,

BryantCollege,

Smithfield, RI

1988

Certified Trainer: SPIN Selling, Quality, Hire Right,

Creative Training Techniques

Speaker at Kinko’s National Conference;

featured Speaker at

Mail Expo 94

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