Sales Customer Service

Jill Droge

Email: abqmbs@r.postjobfree.com

Address: ***** *. ******* ****

City: Assaria

State: KS

Zip: 67416

Country: USA

Phone: 785-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JILL DROGE

10824 South Hopkins Road

Phone: 785-***-****

Assaria, Kansas 67416

Cell: 785-***-****

abqmbs@r.postjobfree.com

EXECUTIVE PROFILE

Results-driven business management professional with

broad scope of experience encompassing problem

resolution, client/vendor relations, and business

development. Possess 18 years of proven ability to

build and retain high performance teams by hiring,

developing and motivating skilled professionals.

Expert presentation, communication and team management

skills, along with an entrepreneurial attitude.

SKILL HIGHLIGHTS

* Business development

* Project and operations management

* Leadership/communication skills

* Training and development

* Marketing campaign development

* Market analysis

* Results driven

* Contract/vendor negotiations

CORE ACCOMPLISHMENTS

Sales and Business Management:

* Mentored and consulted for investment and research

companies worldwide on trends, sales, contracts and

expansion in the Wireless Industry.

* Founded 4-D Communications, Inc. which resulted in

$3.9 million in revenue within two years.

* Owned and operated four Wireless store locations

in the state of Kansas and was awarded the highest

performing independent agent for the wireless carrier.

* Directed 300 Agent locations in Kansas & Missouri

for Verizon Wireless through merger contract

negotiations while still maintaining key component

goals.

* Managed company owned retail locations for Alltel

Wireless meeting core objectives by an average of

115% of targeted goals.

* Recipient of "Coach of the Year" award with

Alltel ~ Verizon Wireless

* Recipient of "Circle of Excellence" award

distinguishing top 10% of company's sales

performance leaders for Alltel.

* Recipient of -Rookie of the Year" award with

Kansas Cellular.

PROFESSIONAL EXPERIENCE

10/2012 - Current

GLG Research - Worldwide

Consultant

* Strategic consulting, including business plan &

sales strategy development

* Providing real world advice on handset strategy,

marketing, and retention

* Advising new businesses on formation of corporate

and business structures

07/2010 - 09/2012

4-D Communications, Inc. - Assaria, Kansas

President/Founder

* Successfully opened four retail locations in

expanding markets exceeding market share target

* Generated new business through strategic marketing

strategies and exceeded revenue targets

* Recruited and developed award winning team

producing highest performing local agent locations

for the carrier

Verizon Wireless ~ Alltel ~ Kansas Cellular

Salina, Kansas

01/2008 - 04/2010

Manager - Indirect Sales

* Accountable for dealer locations in Kansas and

Missouri through contract negotiations retaining

highest producers and exceeding targeted goals

* Managed team of account managers responsible for

ensuring that key sales components were met and

reduced employee turn-over

* Developed and directed strategy for implementing

new commission system for ensuring 100% completion

of required deadlines

9/2005 - 01/2008

Retail Sales Manager

* Exceeded sales goals by providing consistent sales

training and motivation for over 100 retail employees

* Provided strategic launch layout of new products,

consistently achieving key goals

* Recruited key employees and reduced employee churn

through consistent leadership

02/2002 - 08/2005

Indirect Sales Manager

* Responsible for the state of Kansas 180 door Agent

program as well as Warranty and Repair Department

* Motivated team of account managers resulting in

120% achievement of sales goals

* Improved turn-around time by 10% for repairs by

standardizing procedures for all employees and agents

03/1999 - 12/2001

Indirect Sales Coordinator

* Reviewed all Agent contracts for completion and

accuracy when merging from KS Cellular to Alltel for

100% completion of project

* Analyzed all coop requests and provided reports

showing take-rate on coop funds available

* Calculated and requested payment of all

commissions and commission inquiries to the

respected agent locations

08/1997 - 02/1999

Marketing Coordinator

* Reviewed all coop advertising placed by the dealer

agents to ensure accuracy of company policies

* Produced all marketing update materials notifying

agents of events, changes and policies

* Assisted in setting up Agent meetings for Sales

Manager and was responsible for venue, layout,

entertainment, etc. at all quarterly meetings

04/1996 - 07/1997

Lead - Customer Service Activations

* Rolled out new activations system and trained all

employees resulting in a 30% quicker response time

by reps

* Oversaw the activations department to ensure keying

accuracy and the requests of agents were met

* Prioritized and coordinated daily work schedules,

vacation requests and medical leave

08/1995 - 03/1996

Customer Service Rep. - Activations

* Integrated knowledge of rate plans and options

available to customers

* Initiated troubleshooting techniques to resolve

problems with cellular equipment and aid in customer

relations

* Entered customer information into activations

system to ensure company stats were achieved

EDUCATION

1993

Bachelor of Science

Certification in Secondary Education

Kansas State University, Manhattan, KS

1991

Associate of Applied Science

Agriculture Business

Fort Scott Community College, Fort Scott, KS

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