Customer Service Administrator

NICOLE ELLIS

Email: **********@********.***

Address: *** * ********* ***

City: LANSDOWNE

State: PA

Zip: 19050

Country: USA

Phone: 610-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NICOLE D. ELLIS

226 E. Greenwood Avenue, Lansdowne, PA 19050

Ph - 610-***-**** - Email - **********@********.***

PROFESSIONAL PROFILE:

I am committed to providing exceptional service, excellent communication and interpersonal skills, positive attitude, professional in appearance and manor, a team player who is easy to work with, cooperative, supportive and always willing to help, a dependable colleague, who loves people, likes to smile and enjoys making others do the same

QUALIFICATIONS:

13 years in Banking, Mortgage Loan Processing and the Loan Administrative Support Industry, a diversified background with areas of experience in;

Loan Origination - Loan Processing - Loan Documentation - Compliance - Audit Review

EXPERIENCE:

FDIC as Receiver for Nova Bank, formerly Pennsylvania Business Bank

Loan Operations / Compliance Administrator - Wynnewood, PA 2008 - present

Loan Processing Supervisor / HMDA Administrator - Philadelphia PA 2006 - 2008

Documentation Specialist/ Credit Administrator - Philadelphia, PA 2004 - 2006

Scope of responsibilities

* Administer all requisite procedures and paperwork related to Notes, Guarantees, Collateral and Modifications.

* Provide exceptional service internally and externally, research and resolve inquires, request form lenders, branches and clients.

* Service loan portfolios comprised of Commercial, Consumer, Lines of Credit, Letters of Credit, Home Equity`s and Reserve Credit.

* Ensure Compliance with HMDA, RESPA, REG B, FEMA, and Federal Banking Regulators for Flood Hazard, CIP & Loan Processing procedures.

* Insurance Coordinator - tracking, renewals, force placement, and escrow.

* Supervised and trained Loan Processing Staff, GL Settlement, Funding, Billing, Payments, Advances and Construction drawls

* Liaison between participating banks, title companies, appraisers, lenders and clients, maintain pipe line

* Prepare loan documents in accordance with credit approval, recordings and releases of collateral, post closing review

Commerce Bank 2000 - 2004

Sr. Customer Service Rep II / HEL - HELOC Mortgage Loan Processor

Scope of responsibilities

* Demonstrated a high level of quality customer service, with emphases on recognizing a client`s needs, transaction processing, problem resolution, cross-selling bank services and maintain customer privacy regulations.

* Processed Mortgage Loans, from Originations to Post Close for branches, call center and Lenders. Notary, DU/LP Pro Suite Solutions soft ware

* Represented Bank at professional and community functions, Marketing liaison, branch level

ACEIVEMENTS:

* Acknowledged for significant reduction in back log of insurance, loan exceptions, Nova Bank

* Appointed to Standard Committee, Nova Bank

* Recognized for UCC tracking set up and increased in loan fee income, PBB

* Top HEL / HELOC loan producer in DELCO 2003 & 2004 for Commerce Bank

* Received multiple Customer Service Excellence Awards Commerce Bank

EDUCATION:

BVS Performance Systems 2000 - 2012

BVS Training for Banks, yearly certifications

Commerce University - Cherry Hill, NJ 2000 - 2004

Certificates in Customer Service, Consumer Lending, Teller

Harland Financial Solutions 2002 - 2006

LP/DU DecisionPro, GreatDocs, LaserPro

American Institute of Banking 2000 - 2012

Certificate in Principles of Banking,

Peirce Junior College - Philadelphia, PA 1991 - 1992

Course work in Business Administration

References available upon request

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