Sales Management

Donya Lewis

Email: abqlyx@r.postjobfree.com

Address: *** ***** ******* **.

City: Blacklick

State: OH

Zip: 43004

Country: USA

Phone: 614-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONYA PEAY LEWIS

614-***-**** * abqlyx@r.postjobfree.com * http://www.linkedin.com/in/donyalewis

C O N S U L T A T I V E S A L E S E X E C U T I V E

Results-centered professional repeatedly exceeding corporate objectives for revenue growth and client

base expansion. Offering 10+ years of expert-level corporate communications and health care program

management experience. Motivational leader transforming multi-sized teams into unified goal-focused

achievers recognized company-wide for exceptional performance. Inventive and growth-oriented

professional conceptualizing and implementing expanded solutions. Poised communicator well-versed in

direct-to-business, direct-to-consumer sales and marketing and client retention. Core Competencies:

Health care Marketing * Marketing Communications * Sales & Revenue Growth * Account Management,

Business Development * Program Development, Management * Customer Relationship Management *

Staff Management and Leadership * Negotiations * Consultative Sales * Vendor Relations * Mentoring

P R O F E S S I O N A L E X P E R I E N C E

CARDINAL HEALTH, COLUMBUS, OHIO 2008-Present

Marketing Program Manager, Pharmaceutical Supply Chain (2009-Present)

Surpassed program objectives through exceptional leadership of the immunizations program, the largest company-wide and one of the fastest growing in the retail pharmacy sector. Administer program to local, regional and national customer accounts, managing enrollments, budgets, and supplier

agreements. Assist pharmacies with Medicaid/Medicare/Commercial payer billing and reimbursement protocols. Briefs relevant field sales teams, operations, customer care, accounting, & other staff on program updates and expansion. Consult with pharmacy customers about building loyalty, expanding portfolio services and diversifying revenue streams. Manage accounts with such clients as Medicine Shoppe Pharmacies, Leader Pharmacies along with regional players such as Discount Drug Mart, Delhaize/Hannaford Bros, and Harris Teeter.

Select Achievements:

* Increased product line sales by procuring new customers by knowledgeably conveying information

on immunizations and diabetic safety syringes devices, and adult & child vaccines.

* Originated a go-to-market brand strategy for immunizations, diabetes, home healthcare, cardiovascular care, and long-term care pharmacy-based programs.

* Devised new marketing & design concepts along with a visual identity for the company's Specialized

Care Center programs.

* Escalated pharmacy sales and customer enrollments by >50% in less than 12 months, hiking the number of new clients from 300 to 900+.

* Expanded program features to heighten value, decreasing program expenses through relationship building and management with 3rd party vendors and partners.

* Raised project budget from $200K to $500K.

* Certified 1K+ pharmacists in immunizations services through 200+ training programs, sharpening

their competitive edge against big national chains. Resulted in a 3-fold jump in patient visions and a

measurable hike in foot traffic. Revenue margins jumped by 30% over non-immunizing companies.

* Orchestrated the certification of ~800 pharmacists in Basic Life Support (CPR), OSHA Compliance, proper use of medical devices, medical waste management, and exposure control.

* Cut program delivery costs by $50K+ annually by teaming with the APhA and the AHA to provide online coursework to pharmacy customers.

* Promoted to Senior Manager, earning "above average" ratings after shattering corporate objectives.

Credit and Collections Supervisor, Financial Shared Services (2008-2009)

Spearheaded the on-boarding of the Carefusion capital equipment medical business segment, subsequently being named as a member of the executive team handling the eventual spin-off. Expanded knowledge of financial management through oversight of risk mitigation, receivables, and revenue for national and international pharmaceutical accounts.

* Supervised 5 credit representatives. Handled medical products & service dispute resolution, negotiations, account settlements & restructurings, credit limit reduction, credit hold issuance, and the reconciliation of aging reports.

* Slashed portfolio debt by $10M in FY08 after establishing & fulfilling goals and development plans for a team which captured annual goals through 100% perfect attendance.

* Recouped $3M+ in delinquent accounts.

CORPORATE PROFILES, LTD., COLUMBUS, OHIO 2002-2008

Marketing Consultant/Owner

Launched and grew a company targeting small business owners with strategic marketing plans and campaigns to effectively showcase client products and services. Strengthened the branding of small business owners through the innovation of new ideas, an established identity, and logo design.

Executed multiple projects requiring interaction with numerous stakeholders, leveraging strong communication and organizational skills to meet all deadlines.

* Originated brand communications for ~10 clients, including web development, newsletters, ads,

brochures, press releases, & script writing for staff & interactive voice response (IVR) telesolutions.

* Precipitated a 50% increase in new customers for clients after hosting social networking events.

CONVERGYS CORPORATION, CINCINNATI, OHIO 1998-2002

Sr. Operations Manager, Healthcare Division

Oversaw 4 Supervisors and 30 Customer Care Representatives in the support of corporate product lines in a call center setting. Contributed to script development and assisted with interactive voice response.

* Authored standard operating procedures (SOPs). Drove program development from initial

conceptualization to final full-scale implementation and post-analysis.

* Handled 70+ teleservices/telesolutions for Schering-Plough Pharmaceuticals, including 1-800-Claritin, 1-800-Nasonex, Proventil HFA, and other brands.

* Plummeted teleservices expenses for Schering-Plough by $1M+ after converting them from a live agent program to an IVR-front end/Live Agent Opt-out programs.

* Oversaw 4 supervisors and 30 live agents as the leader of a specialty team of 3 nurses assigned to manage patient care inquiries and prescription drug labeling reviews.

Note: Additionally served as Diversity/Inclusion Committee Leader in the Ohio Air National Guard (Honorably Discharged). Details upon request.

E D U C A T I O N

Master of Arts in Journalism/Emphasis: Public Relations and Marketing (With Honors)

Bachelor of Arts in Communications/Emphasis: Organizational Communications

The Ohio State University, COLUMBUS, OHIO

* Professional Development: 2013 Candidate, Project Management Professional, Project Management Institute; Information Management, Non-Commissioned Officer School

* Professional Affiliations: Project Management Institute, African American Network, Women's

Initiative Network, President/Member Business & Professional Woman, Columbus/Reynoldsburg, OH

* Awards: Consultative Sales Certification (2013), Ohio Air National Guard Communications Leader

Award, Alumni Volunteer Leadership Award, Business and Professional Women's Leadership Award

* Technical Skills: MS Office * PageMaker * Adobe Illustrator * Adobe Photoshop * SAP

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