Customer Service Years Experience

Reply to: **********@*****.***

Office Occupations (Bakersfield)

Rebecca L. Archie

***** ******* ****** ***********, ** 93312 Cell 661-***-****

Message 661-***-****

OBJECTIVE: A position with an organization where my professionalism, communication capabilities, and relations skills will be utilized, and offers challenging opportunities for developing new skills.

HIGHLIGHTS OF QUALIFICATIONS

10 years experience in Customer Service/Clerical

3 Years experience in Collections

2 Years experience in the Animal field

Equally effective working alone or as a member of a team

High energy, enthusiastic and dependable individual

Compassionate, & committed to helping others

Comprehensive knowledge of clerical duties and office equipment

SKILLS AND ABILITIES

Basic office skills

Clerical

Collections

Computer Literate

Customer Service

Data Entry

Front Office

Telephone Etiquette

Cashier

EXPERIENCE:

Administrative Assistant Communicated with customers, employees, and other individuals to answer questions. Answered telephones, directed calls, and took messages. Compiled, copied, sorted, and filed records of office activities, and other activities. Operated office machines, such as photocopiers, fax machines, and phone systems. Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals. Received payment and recorded receipts for services.

Customer Services Conferred with customers by telephone, or email. Took orders or cancelled accounts, or obtained details of complaints. Kept records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actins taken; Contacted customers to respond to inquiries or to notify them of a claim investigation results and any planned adjustments. Referred unresolved customer grievance to designated departments for further investigation. Collected deposits or payments and arranged for billing.

Cashier Received payment by cash, check, credit cards, vouchers, or automatic debits; Issued receipts, refunds or change due to customers. Greeted customers entering establishments; maintained clean and orderly checkout areas. Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners; Issued trading stamps, and redeemed food stamps and coupons; Resolved customer complaints, answered customer's questions, and provided information on procedure or policies.

WORK HISTORY:

Coordinator Fox's School Portraits Bakersfield, CA

Receptionist Dewey Pest Control San Jose, CA

Customer Service ASAP Collections San Jose, CA

Cashier CVS Campbell, CA

Dog Daycare Handler Paws Place Campbell, CA

EDUCATION:

Regional Occupational Center-- Animal Technology/Certificate of Completion Bakersfield, CA

Centennial High School -- Diploma Bakersfield, CA

Location: Bakersfield

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