Project Manager Customer Service

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Houston

State: TX

Zip: 77006

Country: USA

Phone: 620-***-****

Skill Level: Director

Salary Range: $85,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Charles Victor Bethas

1418 Vermont, Houston, TX 77006 *********@********.*** 620-***-****

Currently Project Manager as as Electronic Medical Records/Practice Management Implementation Specialist and Project Manager for over 600 clinic practices and hospitals employing over 5,000 doctors, health care providers. I have successfully trained thousands of professionals in managing businesses in the industries of Medicine, Newspaper Production and Distribution and Agri-Business operations with 31 years experience teaching at every level within these industries.

Summary of Qualifications

* Instrumental in the growth of Professional Data Services, Inc from an 8 clinic Kansas software vendor to 600+ account sites nationwide and the leading VAR relationship with a Fortune 100 company, McKesson, Inc. over the past 3 decades.

* Upgraded the complete infrastructure of Harris Enterprises, Inc, a Kansas-based group of newspaper publications; all site`s hardware, internet, software and telephone systems. Electronically interfaced copy publication to print production of printing presses.

* Successfully organized the training processes of individuals via one-on-one, classroom, on-site, webinars, as well as developed user documentation to clinical and office staffs at all levels from doctors to receptionists, publishers, and Agri-Business Coops nationally. Currently develop continuing education strategies as technology progresses.

* Lead in administration of Sales Force Management reporting directly to the President and VP of Marketing, Supervised Customer Service Department at PDS, Inc.

* Education achievements of Bachelor of Science Business Administration, with minors in Marketing, Accounting and French.

Technical Skills

* Proficient in all MicroSoft applications, Secure File Transfer Protocols, Network Architecture, VPNs, ASPs and peripheral devices; i.e. printers, scanners, paperless fax networks.

* Customize demographic bridges and laboratory interfaces and diagnostic equipment for connectivity with companies such as Quest, LabCorp, WelchAllyn, PACS radiology imaging, Dragon voice recognition applications.

* Competent in converting offices to completely paperless environments.

* Licensed to sell Life, Accident and Casualty Insurance in the state of Kansas 1980.

* Currently involved in all areas of Health Insurances; Medicare, Medicaid, Commercial, RHCs.

Professional Experience

Electronic Medical Records/ 06/2007-Present &

Practice Management Implementation Specialist 09/1983-03/1997

Professional Data Services, Inc Hutchinson, KS

PDS, Inc is a national vendor of Medical Software since 1973. It is the leading VAR to McKesson, Inc - number 18 of the Fortune 100 companies.

* Current duty is Project Manager and Trainer of Medical Clinics in achieving a completely paperless, integrated office environment, working face-to-face with doctors and all supporting staff members. Work as liaison between clinics and outside companies to support the paperless ordering of labs, receipt of results and HIE (Health Information Environments) communications within communities and with state health data banks; i.e. State Immunization Bureaus.

* Support of all 600+ clinics in their day-to-day operations by troubleshooting, integrating upgrades, and expansion of services for multi-million dollar operations.

* Currently involved in helping clinics achieve Meaningful Use for the recent National Health Care Reform Bill.

* Develop and hold training experiences at all levels; on-site, one-to-one, classroom, webinar. Develop and perform continuing education.

* Work to train and then shadow new employees to be self-sufficient as my own role.

* Have served as Sales Force Administrator in development of all software and hardware needs by creation of contracts, quotes and authorizations.

* Have served as Customer Services Department Supervisor.

Systems Analyst 03/1997- 06/2007

Harris Enterprises, Inc Hutchinson, KS

Harris Enterprises, Inc was a news media group which at one time included radio and newspaper and shopper publications in Kansas, Iowa and California. It since has reorganized to 8 sites.

* Evaluated current infrastructure at the time, hired to bring the company through and beyond Y-2K.

* Introduced complete new communication systems at all levels by evaluating new software to automate the publication`s Advertising, Circulation, Copy Production, Printing Press interface with Copy Production, Lineage Tracking, General Ledger, Financial Reporting, Payroll, Employee Benefits, Accounts Payable and Fixed Assets.

* Implemented transition to all hardware and software applications at all 8 publication sites, one site at a time.

Education

Bachelor of Sciences Business Administration 1980-1975

Wichita State University 3.6 GPA Wichita, KS

Achieved BS/BA, Minored in Marketing, Accounting, Journalism, French

Hutchinson Community College 3.4 GPA 1974-1975

Majored in Journalism via a Quill & Scroll National Scholarship

Derby Senior High School 3.9 GPA High School Degree 1974

Activities and Achievements

* Dale Carnegie Sales Talk Champion - 1988.

* Recipient Quill & Scroll Literary National Scholarship - 1974.

* Organized and Board Member of Houston Whiteside Historical District - 1989-2010.

References

Susan Bowlby, Systems Administrator - Harris Business Group, Inc 620-***-****

Cindy Reed, Clinic Administrator - Grand Island Dermatology, PA 308-***-****

Charles V Bethas *********@********.*** 620-***-****

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