Customer Service Manager

Reply to: **********@*****.***

Office Manager, HR, Bookkeeper Etc.-ALL IN ONE

Heather L. Walker

Tel. 703-***-****

**********@*****.***

CAREER PROFILE

Background: Highly organized, hardworking and energetic Office Management/Human Resources professional and proven leader with excellent customer service and oral/written communication skills. Demonstrated ability to work independently or as part of a team and to make sound decisions while maintaining high office efficiency standards and meeting or exceeding company expectations. Familiar with accounting/auditing activities, data entry, and use of financial and related computer software like QuickBooks. Experienced in delivering management and sales training to regional sites.

Objective: To obtain a full-time position as an office manager and/or human resources professional with opportunities for continued growth and advancement. Seeking to help the company achieve its business goals and improve office efficiency while simultaneously gaining experience that will further my own career.

PROFESSIONAL EXPERIENCE

Director Of Operations, 01/02-11/15

Quick Telecom, Inc., Chantilly, VA

Performed effectively the duties of managing all daily company operations and employees. Tasked with scheduling jobs, creating work orders as needed and dispatching all Technicians to assigned job sites Nationwide. I kept up with all specific customer guidelines and subcontractor project requirements, requests and tracked all jobs progress up to completion. Handled various HR duties such as recruiting technicians, monthly bank reconciliations, bank deposits, payment collections, expense payments and company advertising. As requested I designed company forms, Vendor packets, Annual Maintenance Agreement, Sub-Contractor agreements and trackers. Created quotes, ordered tech/job site materials and assisted building customer relations.

Office Manager/Bookkeeper, 04/11-09/11

PropNetUSA, Inc., Vienna, VA

Handled all client invoicing and payroll by tracking all reimbursements, travel expenses, PO Numbers, sick/vacation leave, and contractor hours (manually as well as through on-line portals). Was in charge of monitoring all bank accounts, tracking and paying bills, and keeping updated financial reports. Processed biweekly payroll, IRA contributions, and owed 1099 contractor taxes when needed. Implemented general office duties, i.e., ordering office supplies, filing, updating QuickBooks, processing expense reports, etc.

Lead Office Administrator, 11/07-12/08

Robert W. Mitchell III CPA, CFP, Vienna, VA

Facilitated office administration by organizing and updating a variety of records, which include invoices, accounts receivable, and ledgers using organization and accounting software (i.e. QuickBooks Premier). Scheduled and facilitated client meetings for the CEO, managed hard copy files and developed a file system for the entire office to efficiently use; reconciled balances, wrote checks, and reviewed income and expenses; and tracked activities and provided reports for multiple bank accounts.

Office Manager/Recruiter/Regional Trainer, 09/05-05/07

Dakos Marketing and Distribution,Marlton, NJ

Participated in and conducted customer service/administrative training programs as the Regional Trainer/Office Manager. Demonstrated strong knowledge of standard concepts, practices and procedures within the marketing and B2B (business to business) sales environment. Served as Regional Administrative Trainer for the coordination and delivery of the recruiter/office administrator training at regional sales offices. Acted as primary point of contact for other company personnel and potential employees. Mentored junior administrators and office managers on current practices/procedures and roles/responsibilities of their position. Delegated responsibilities to other team members; assigned expectations and deadlines. Posted employment opportunity advertisements online as well as contacted applicants for potential interviews. Scheduled and interviewed applicants for sales, assistant manager and warehouse positions and advised upper level management on their potential. Managed and coordinated travel/logistics of business meetings/conferences for regional personnel. Analyzed/composed monthly sales reports for owners based on accounting data and feedback. Assisted new owners in setting up business offices. Liaised with other national and regional managers to coordinate proper attendance for conducting weekly conference calls. Assisted with product demonstrations and business-to-business sales of company products.

Office Manager, 04/04-08/05

Scott's Home Care, Charles Town, WV

Successfully performed all aspects of managing a general contracting and lawn care business, to include consultations with potential clients regarding the benefits of upgrading their homes, and acted as customer service, data entry, payroll, and accounting point of contact/manager. Maintained inventory and ordering of contractor supplies, scheduled client appointments for estimates, and created invoices.

Physical Health Training Assistant, 02/03-04/04

South Lakes High School, Reston, VA

Developed individualized daily lesson plans and activities and assisted with administering lessons in reading, writing, walking and other specialized activities for mentally disabled students. Generated special reports on daily behavioral evaluations and entered into school database. Scheduled weekly field trips and distributed and collected paperwork for students to take home to parents.

EDUCATION

Woodson High School, Fairfax, VA 2001

SKILLS

Experience with MS-Office 2010 (Outlook, Word, Excel, PowerPoint, etc.), various Web browsers and Search Engines, and adept with Adobe Acrobat, QuickBooks, Ultra Tax 2007, WinSearch, File Cabinet CS, and Practice CS.

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