RESUME FOR PERLEY-ANN FRIEDMAN

*** **** ******, **** *

Ottawa&nbsp Ontario &nbsp K2B 6C3

613-***-**** &nbsp &nbsp abqlr1@r.postjobfree.com

http://www.perleyann.com

&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp

More than 20 years experience on information technology projects. Prefers a challenging and dynamic environment. Specializing in project management, business system requirements, re-engineering, strategic planning, scheduling, testing and training. Has been involved in all phases of implementation projects: defining the requirements, planning for and leading test teams, planning the implementation, and participating in the training and the start-up to full production. Participated in many national and international projects with lead roles in business system requirements, project planning, testing and training.

2012&nbsp &nbsp &nbsp &nbsp &nbspPh.D in Business, Sprott School of Business, Carleton University, Ottawa, Canada

1998&nbsp &nbsp &nbsp &nbsp &nbsp MBA, University of Ottawa, Ottawa, Canada, President - Class of '98

1976&nbsp &nbsp &nbsp &nbsp &nbsp Honours BA, Linguistics - Carleton University, Ottawa, Canada

&nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp &nbsp and Certificate to Teach English as a Second Language (C.T.E.S.L.)

1975&nbsp &nbsp &nbsp &nbsp &nbsp BA, Philosophy - Carleton University, Ottawa, Canada

ADDITIONAL COURSES:2001 HTML Programming, Algonquin College, Ottawa, Canada

1999 Cantonese, University of Hong Kong, Hong Kong

1997 Mandarin Chinese, Zhonghua Academy, Ottawa, Canada

1994 UNIX for Users / System Administrators - Learnix, Ottawa, Canada

1990 Information Mapping Writing Workshop - Bell Labs, Ottawa, Canada

1989 PC LANS / Micro-M/F Connectivity - LearningTree, Washington, DC

Project Skills:

Project Management, System Re-Engineering, Quality control (ISO Certification compliance), Strategic Planning, Risk Analysis, Business System Requirements and Analysis, Troubleshooting, System/User Test Requirements and Analysis, Training Development and Delivery, Competitive Intelligence, Project Scheduling, Data Modeling, Flowchart Development, Use Case Methodology, Facilitation, Workshop Preparations and Delivery, JAD sessions, Web Design and Development.Technical Skills:

Microsoft products, LOTUS Products, COREL Products, DOS, Windows, Windows NT, UNIX, QNX. Database (Sybase, Oracle, ZIM, Access), ERP (SAP, Seibel, Banner), Planning (e.g. MS Project, Timeline) and Control Applications (SourceSave, MDM), Data model and flow diagrams (Bizagi, Aries, Visio, ERWIN, CASE), Test Tools (SAP Quality Centre by HP, SAP TAO, SAP TDMS), Communication Applications (micro-mainframe, Internet, LAN, e-mail), Connectivity (client/server), Web Development (HTML, JavaScript) as well as many proprietary applications.Affiliations:

Asian World Bank, Manila, Philippines - registered consultantLanguages:English - mother tongue

French - basic conversation/reading

Mandarin/Cantonese - basic structures

Thai - basic conversation/reading/writing

General Information:Canadian, Caucasian, Female

Fitness Enthusiast - in excellent health

Hobbies include: running, yoga, biking, writing

Security Clearance: Secret

City of Toronto

Project Test Lead - Test manager/Senior Business Analyst

Managed all project testing activities including unit, integration, UAT and performance testing

designed testing processes and procedures for all testing activities incorporating SAP QC system

Prepared and delivered presentations and workshops on testing, testing methods and test tools

Provided training, support and guidance to project testers at development, functional and user levels

Reported test status and progress regularly to project management

Managed testing issues and risks

Department of National Defense

DRMIS-IE (SAP) Project Test Co-Lead (part time) - Test Manager/Senior Business Analyst

Developed and delivered workshops to user community for developing system test scenarios

Managed development of test scripts

Monitored test execution progress

Coordinated and managed project interface testing with legacy system resources

Carleton University Computing Services - Banner ERP Upgrade Project

Requirements, Testing and Change Management Support - Senior Business Analyst

Analyzed and prepared business process requirements for faculty career information processing

Prepared as-is and to-be diagrams for processing and data flows with Bizagi Process Modeler

Facilitated workshops to analyze, identify and confirm system requirements

Provided guidance and direction for the test plan and testing activities

Supported change management activities for system upgrade

Department of Indian Affairs

Senior Business Analyst - EIS (Education Information System) Project

Requirements Analysis; Training Design, Analysis and CostingAnalyzed business requirements for education reporting processing

Prepared as-is and to-be diagrams depicting education data flows and activities between department and communities for all education activities at all levels of education

Designed a Training Approach Strategy

Analyzed costing for training and related activities

Developed a Training Plan and a Change Management Plan

Canadian Blood Services

Test Lead - AMS (Appointment Management System) CRM/SAP ProjectOversee all phases of testing to ensure that the delivered solution meets definied quality standards

Prepare the testing strategy and detailed work plans including the identification of the required resources

Work with all the project functional/technical leads to ensure a comprehensive testing methodology is employed

Prepare the test environment for testing (data preparation)

Manage the performance and deliverables of the test team

Track metrics regarding test execution, fixes and pass/fail rates

Prepare weekly management reports describing the testing activity and results

Maintain the traceability matrix matching test cases to requirements

Public Works Government Services Canada - SIGMA (SAP) Project

Quality Assurance Manager/Senior Management and Business ConsultantDeveloped Business Test Plan and Strategy for (SAP) unit, integration and user functionality testing

Responsible for the completion of the traceability matrix between the unit test cases and the business requirements

Interpreted business processes and developed integrated/end-to-end test plans and scenarios

Managed test cases development, test execution and defect tracking using HP Quality Centre (formerly Mercury) Test Tool

Liaised with senior management and technical resources

Canada Post Corporation/Innovapost

Senior Management Consultant/Business Analyst SpecialistDeveloped a User Acceptance Testing Methodology for managed release initiatives for CRM group

Designed and documented methodology processes and procedures for CRM user testing

Analysis and documentation of 'as is' business process requirements for existing point of sale (ROSS) application

Canadian Firearms Centre

User Acceptance Testing Manager and Project Certification Coordinator, CFIS II System ProjectDevelop and implement the user acceptance testing strategy, plan, schedule, procedures, metrics, forms and tools

Responsible for the development of test scenarios and test cases in a Rational Requisite Pro repository and establishment of a traceability matrix between the test cases and the business requirements.

Implement quality assurance standards for the user acceptance testing phase.

Coordinate test plans and testing schedule, walkthroughs and reviews related to testing and implementation readiness, as well as status reporting

Develop, monitor and facilitate a Certification Program to ensure the CFIS II application and environment, technical infrastructure, service and security requirement deliverables meet the project requirements as well as the legal and legislative requirements of the Firearms Act

Interpret the test results and advise senior management regarding the implementation of CFIS II Application

Liaise with senior management, user communities, and technical resources for requirements for fixes, changes and enhancements to delivery services, and facilitate change management

Small Business Start-Up Clients

Development of Business Case, Strategic Analysis, Operational and Administrative Procedures and Web SitesFull business case development including competitive analysis and marketing strategies for clients in Thailand

Regulatory, financial and international business requirements gathering and analysis

Web-site strategy, design, development and implementation

Development of processes and procedures for day to day operations

Risk analysis and development of mitigation strategies

Canada Post Corporation, Project Management Office (PDO)

Senior Management Consultant/Business Analyst Specialistresponsible for the development of a Business Analyst role in the Concept and Planning Phase of Project development

defined and documented the process and procedures for identifying business requirements

developed a collection of templates to be used in the Concept and Planning Phase

developed and delivered process and procedures training and documentation to the user community

Innovapost

Team Lead - User Acceptance Testing, for Canada Post Corporation's Retail Point of Sale Applicationresponsible for the development of a test strategy and schedule for user acceptance testing and integration testing with other corporation systems

analysis of requirements and development of test scripts and test data

responsible for user acceptance test execution as well as end to end interface and integration test execution with other systems and the analysis of the test results

coordination and liaison with development, product test and other system's test teams to analyze requirements, schedule activities and monitor progress

Department of Fisheries and Oceans

Senior Management Consultant - Test Specialistresponsible for the development of a comprehensive test strategy for a major system upgrade

analysis of testing requirements through liaison with senior management and project stakeholders

development of a testing methodology detailing processes and procedures for all participants

prepared report and delivered presentation to management, project teams and stakeholders

Canada Post International

Project Lead - Retail Point of Sale Project for Postal Corporation of Kenyaresponsible for analysis of business process requirements for retail point of sale system in Nairobi, Kenya and then the development of the system specification in liaison with the development group

responsible for the analysis and creation of the application relational database including all user and database documentation

development of implementation, training and test plans as well as the corresponding documentation

responsible for user acceptance testing and the analysis of the process re-engineering requirements for system implementation

Canada Post Corporation

Cell Lead - End to End Testing - Business Transformation Project, CDS Teamplanning, scheduling, coordinating, monitoring, and verifying test case development, test execution and end to end interface testing between SAP and mainframe/legacy systems

analysis of functional requirements to determine and ensure knowledge base of team and accuracy of testing

coordination and liaison with development, Legacy and Product Testing to meet delivery dates

Banque Nationale De Paris (BNP) (Hong Kong, SAR)

Project Manager - Management Reporting Project (within BNP Accounting Department)analysis of management, regulatory and head office reporting activities

analysis and documentation of process workflow for all management reports

data analysis of management reports and preparation of data specification for management reports database

requirement sessions and workshops with Accounting Department middle management

liaison between development / users for project planning, system and user interface requirements

user acceptance testing, system and operational procedures, process re-engineering, implementation and training

Canada Post Corporation

Team Leader - User Acceptance Testing - Customer Automation Project (Expediter)planning, coordinating, monitoring, and verifying test case development, test execution and end to end testing with mainframe/legacy systems interface

analysis of test results, maintenance of defect tracking, re-testing requirements and results

user requirements analysis and recommendations for system modification

responsible for test lab network maintenance, support and coordination for communication interfaces

liaison with development for troubleshooting in development, test and production environments

United States Postal Service (USPS) (Raleigh, NC USA)

Management and technical analyst for nation-wide client/server / MVS connectivity architecture infrastructureanalysis of contractual and technical requirements for testing

analysis of USPS certification and deployment standards

development of Project Test Plan, and development of Project Certification Plan

Canada Post Corporation

Special Projects Analyst under the direction of Canada Post Corporation Senior Executivesanalysis of business requirements for Chilean Postal Authority point of sale system (in Santiago, Chile)

planning and analysis of requirements for Thailand Postal Authority point of sale system project

analysis of business requirements for National Market Coverage Initiative, a sales, marketing and financial reporting system for the Canadian and International field sales force

NCR Canada Ltd./ Canada Post Corporation

Team Leader - System Testing ROSS Point of Sale Projectanalysis of business process requirements specification to determine testing requirements

responsible for planning, monitoring, and verifying of test case development, SQA and manual testing, as well as defect tracking

participated in development of and assured adherence to Quality Control Procedures (ISO 9000 Cert.)

liaison between client and development team to determine system modification requirements

Canada Post Corporation

Team Leader - User Acceptance Testing - Reengineering of Customer Database (CRP Project)analysis of business requirements for integration of five previous separate customer and financial databases

planning, coordinating, monitoring, and verifying test case development, automated and manual testing

analysis of test results and defect tracking, re-testing and recommendations for system modification

reporting to Canada Post Corporation Senior Management

AT&T Global Information Solutions / Canada Post CorporationTeam Leader - Canada Post Barcode Projectanalysis of business requirements and documentation of system specification

planning, monitoring, and verify all testing activities

analysis with development team for system modifications

development and delivery of training; analysis and documentation of user manual

participated in national and international trade shows to assist product marketing groups

Senior System/Business Analyst - Point of Sale Prototype Projectanalysis of business requirements in JAD (Joint Application Development) sessions

documentation of business process requirements as well as analyzing and testing the prototype application

Senior System Analyst - Retail Outlet Reporting Systemdevelopment and delivery of training programs for: system, train the trainer, and technical support

Revenue Canada, Customs & ExciseTeam Leader - Taxation Centre Relocation Project - Traininganalysis of requirements for relocation processing - redesigned training plan and training courses

delivery of on the job training to 350 employees

Team Leader - Taxation Centre - User Acceptance Testing Data Captureanalysis and development of test cases for taxation data capture system

planning, monitoring, and verify all testing activities

Senior Business Analyst - Goods and Services Tax Processing Centre - Automated Requirementsanalysis and development of specification for taxation data capture system

Senior Business Analyst - Goods and Services Tax Processing Centre - Manual System Requirementsanalysis and development of specification for taxation processing centre manual systems, documentation of all job procedures, and development of job training requirements

System and Procedures Analyst - Payment Processing Facility - Requirements Analysisanalysis of business requirements, development of process flow models, manual processes for a payment processing facility, including facility layout, all computer equipment, furniture,and security features

COMWORKS Training and Consulting Ltd.

Managing Directormanaged all aspects of the company - marketing, student registration, course scheduling, accounts payable/receivable, course development, prepared proposals, customer relations

developed and implemented processes for student tracking, course development scheduling

developed and taught full range of microcomputer application software

Phillips Information Systems (MICOM)

Senior Marketing Support Representativetechnical support of all Phillips/MICOM hardware and software products

troubleshooting, problem solving and applications development as well as marketing/sales support

Seasonal Lecturer

Sprott School of Business, Carleton University (September 2008 Present)Organizational Behaviour Fall 2008, early Summer 2009, late Summer 2009, Fall 2009, Summer 2010, Fall 2010, Summer 2011

Organizational Theory Fall 2009, Fall 2011

Organizational Business Dynamics Fall 2009, Fall 2010, Fall 2011, Fall 2012

Includes course development, textbook development, instruction and examinationPublications

Refereed Journals and CollectionsFriedman, P.A (2012) A Transcultural Measurement Scale, Library of Congress.

Friedman, P.A. and Schweitzer, L. (2011) Impact of the Recession on IT Recruitment and Retention, Journal of Management and Change (version pending)

Friedman, P.A., Dyke, L.S. and Murphy, S.A. (2009) Expatriate adjustment from the inside out: An autoethnographic account. International Journal of Human Resources Management, 20(2), 252-268.

Friedman, P.A., Karoles, L. and Schweitzer, L. (2008) Integrating Women into the Canadian Forces, International Journal of Diversity in Organizations, Communities and Nations, 8(4).

Friedman, P.A. (2007) Making sense of nonsense in Hong Kong. Sprott Letters, http://www.sprott.carleton.ca/research/documents/letters/SL2007-018.

Articles in Refereed Conference ProceedingsFriedman, P.A., Dyke L.S. and Murphy, S.A. (2007) Making sense of nonsense in Hong Kong. ASAC Conference Proceedings, June, Ottawa, ON, CD-Rom. 17p. *BEST PAPER AWARD, International Business Division.

Friedman, P.A., Karoles, L. and Schweitzer, L. (2008) Integrating Women into the Canadian Forces. ASAC Conference Proceedings, June, Niagara Falls, ON, CD-ROM, 15 p. Diversity Division.

Academic ReviewerASAC Conference Proceedings - 2007, 2008, 2009, 2010, 2011, 2012

Journal of Managerial Psychology - 2010

Transnational Corporations Review - 2010

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She last updated this page on: February 25, 2013

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