Customer Service Technician

Nicholas Tumbagahan

Email: **********@********.***

Address: *** ******* **.

City: Mandeville

State: LA

Zip: 70471

Country: USA

Phone: 504-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

144 TRENTON DR. MANDEVILLE, LA

PHONE 504-***-**** E-MAIL **********@********.***

NICHOLAS TUMBAGAHAN

OBJECTIVE

Seek a position in a corporate IT environment where I may employ my knowledge in troubleshooting, security and implementation. Given my strong technical background, ethical work practice, dedication and focus on customer service, I believe I will be viewed as a valued and integral member of the Information Technology team.

SUMMARY OF QUALIFICATIONS

Business systems analysis

Hardware & Peripherals

Windows based servers

User Training

200+ Node Networks Networking Systems & Languages

Microsoft Environment

Security Systems

LAN & Wireless Networks

Network Integrity & Administration

EMPLOYMENT

June 2011 to February 2013 OMI Environmental Solutions

Subsidy of IMTT

Network Administrator

Responsible for daily Help Desk issues for 9 different facilities spread-out between Louisiana, Texas and Corporate Office.

Assisted Network Operations Center with installation, configuration and deployment of switches, servers and firewalls.

Organized and executed the move of 150+ lines from Sprint to Verizon, resulting in increased features with a lower monthly cost.

Installed and trained sales team for the utilization and daily use of web-based CRM system: Salesforce

Diagnosed and repaired all break-fix issues pertaining to laptops, desktops, network printers and other miscellaneous devices.

March 2010 to June 2011 TEKSystems

12 month contract: IMTT

IT Support Specialist II

Assisted Network Operations Center with installation, configuration and deployment of switches, servers and firewalls.

Diagnosed and repaired all break-fix issues pertaining to laptops, desktops, network printers and other miscellaneous devices.

Received and analyzed daily Help Desk calls for 200+ node corporate office.

November 2008 to March 2010 Beier Radio Inc.

Network Administrator

Oversight of all networking aspects company wide. Ex. Windows Server 2003, Exchange Server 2003, SQL Server, Office 2007 Enterprise.

Spearheaded Sprint GPS tracking systems on all Service vehicles.

Researched, purchased and implemented web-based work order application resulting in increased asset tracking, reduced paperwork and more efficient service order completion.

Installed, maintained and repaired all peripheral devices. i.e. - desktops, servers, laptops, blackberry's, cell phones, printers and all related software.

June 2007 to November 2008 Neopost Inc.

Field Service Technician I

Implementation of commercial shipping software, such as FedEx Server, USPS Server and UPS Server.

Customer Service Technician for the greater New Orleans area responsible for over 55 corporate clients.

Unpacking, testing and installation of standard mail machines.

June 2006 to June 2007 TEKSystems

12 month contract: Ochsner Health Systems

IT Support Specialist I

Installation and troubleshooting programs on Windows based PCs.

Troubleshooting skills for printing, logon issues, Novell Groupwise and other third-party software.

Coordinate and participate in the install, setup, and support of personal computing devices, software, peripheral devices, MS operating systems, MS Office, Trend Micro, and end user workstations.

Training and Support of 300+ end users.

April 1999 to June 2006 Signworx LLC

Production Supervisor/Tech Support

Oversight of customer sales from product development and design to installations.

Function as company's full-time support technician with focus on system installations, integrity, and software/hardware maintenance.

EDUCATION

Bachelor of Science

Information Technology - Network Administration

Herzing College

CERTIFICATIONS

CompTIA Security + Certified Professional

CompTIA Network + Certified Professional

CPR, AED and First Aid Certified

REFERENCES

IMTT - IT Director - Chuck Marsh: 504-***-****

OMI Environmental Solutions - Finance Manager - Kyle Prest: 504-***-****

TEKSystems - Recruiter - Robyn Rainey: 504-***-****

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