Customer Service High School

Day Care/Early Childhood Development Student (****7 Surrounding areas)

Nicole Gaylord

* ******** **

Worcester, Ma 01607

Cell: 774-***-****

E-Mail: *************@*****.***

Summary

Patient and dedicated Early Childhood Education student enthusiastic about working with children of all ages. Seeks a position in a daycare setting.

Highlights

Positive and cheerful

Active listener

Exceptional organizational skills

Reliable

Approachable

Excellent communication skills

Adult-Child-Infant CPR/AED and Standard First Aid Certified

Strong communication skills

Superior attention to detail

Group behavior and dynamics

Compassionate

Positive reinforcement methods

Reliable and punctual

Conflict resolution techniques

Calm and patient

Experience

January 1998

N/A MA

Baby-sit

I sometime watch my neighbors autistic son as well as occasionally watching my other friends children. Age ranges from 1yr to 12yrs. I am responsible for making sure they get home safe do chores, homework, eat (I sometimes prepare meals) cleaning. Etc..

References available on request

February 2010 to November 2012

Axiom Worcester, MA

RC

~Assist in the drug and alcohol rehab, detox and after care program of people in the age group of 12 to over 65.

~Communicated with public social and welfare agencies to obtain and provide information.

~Presented case history material for review and discussion with other staff members.

~Facilitated individual and group therapy sessions per week.

September 2004 to September 2009

Protocol Worcester, MA

Customer Service Rep

~Collected customer feedback and made process changes to exceed customer satisfaction goals.

~Made reasonable procedure exceptions to accommodate unusual customer requests.

~Demonstrated mastery of customer service call script within specified timeframes.

~Maintained up-to-date records at all times.

~Developed effective relationships with all call center departments through clear communication.

~Properly directed inbound calls in phone queues to improve call flow.

Education

2014 Ashworth Collage Norcross, Georgia

Associate Early Childhood Education

(Still Attending)

Coursework in Early Childhood Education

Coursework in Child Development

Coursework in Emergency Preparedness

Continuing education in Early Childhood Education

Continuing Education in Child Development

2012 Spa Tech Westborough, MA

Skin Care

Makeup Application seminar

Spa treatments training

Mud Wrap application training

Reflexology seminar

Course on Skin Diseases and Disorders

2010 USCI, Colorado

Personal Training and Nutrition

~Coursework in Nutrition, Psychology and Communications

~Coursework in Nutrition Science, Human Anatomy and Physiology

~Coursework in Child Nutrition

2001 Blackstone Valley Tech UPTON, MA

High School Diploma

Ref upon request

Location: 01607 Surrounding areas

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