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Project Manager Customer Service

Location:
Amarillo, TX
Posted:
February 27, 2013

Contact this candidate

Resume:

Samantha Mason

Email: abqlmx@r.postjobfree.com

Address: PO Box 50783

City: Amarillo

State: TX

Zip: 79159

Country: USA

Phone: 806-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SAMANTHA MASON

P. O. Box 50783 ~ Amarillo, TX 79159

806-***-**** abqlmx@r.postjobfree.com

IT Project Manager

Director of Information Technology

IT Solutions ~ Acquisition Integration ~ Project Management

An accomplished IT Executive whose creativity thrives at the intersection of technology and the healthcare industry. Brings exceptional depth and breadth of technical expertise in implementing state of the art information technology systems. Uniquely talented in managing cross-functional teams, facilitating a smooth acquisition integration. A creative and dynamic hands-on leader who inspires and motivates the team to excellence. Exceptional interpersonal and communication skills. Additional expertise in:

* Strategic IT Planning * Cross-Functional Leadership * Regulatory Compliance

*Healthcare System Development *Project Planning * Budgeting & Cost Analysis

*Visionary & Creative Thinking * Holistic Solutions * Business Planning

PROFESSIONAL EXPERIENCE

Hastings Entertainment, Corporate 07/11/2012 - 02/15/2013

Network/Windows Project Manager

* Project planning and scheduling.

* Managing the Network and Windows Infrastructure Team.

* Managing the Desktop Support Team.

* The Manager's role is to plan, organize and manage staff overall production support to ensure the stable operation of the organization's IT infrastructure. Including: developing, maintaining, supporting and optimizing key functional areas, particularly Windows server and network infrastructure for the entire Hastings organization, including both retail and corporate locations.

* Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

* Providing end-user support, training, and system documentation.

ALL Service, Amarillo, TX

Director of Sales & Service/Owner 01/01/2011-Present

Electrical and Construction Contractor Company for Homes and Small Businesses

NORTHWEST TEXAS HEALTHCARE SYSTEM, Amarillo, TX

Director / Information Services / Telecommunication / Patient Communications 11/2003 - 06/2010

* Currently director of over 2000 LAN devices plus all telecomm hardware and nurse call systems spread

across 5 campuses.

* Hand-picked at corporate level to train all facilities on Sarbanes Oxley Act reporting and audit trails.

* Led the team that successfully upgraded antiquated phone system.

* Designed WLAN for four towers featuring 227 access points and oversaw the implementation.

* Implemented OPUS OM Bedside Patient Charting System for acute care.

* Designed and implemented entire IT infrastructure for 4-story 90-bed Heart Hospital.

* Implemented OPUS ClinDoc Wireless Nursing Documentation system for Behavioral Medicine Building.

* Planned and implemented Radiology PACS system.

* Installed Swearingen Radiology Information System, Avreo Telerad System, OPUS Healthcare Solutions,

OPUS Lab System, Lotus Notes Office System, Siemens Pharmacy System, Quadramed Records System, 3M

Encoding System, Siemens Document Imaging System.

* Annually integrate the JCAHO Information Management Needs Assessments.

* Meet performance bonus thresholds annually and achieve all corporate budget and productivity standards

with staff receiving many services excellence awards.

* Developed reputation for Corporate as the place to introduce new systems and as a team very proficient

at planning, testing and implementing applications on time with minimal problems. Northwest is often

chosen for the Corporate Beta Site.

SAMANTHA MASON Page Two

PROFESSIONAL EXPERIENCE (Continued)

Network Manager 04/2000 - 11/2003

* Chairperson for the Team for Information Processing in preparation for Joint Commission on the

Accreditation of Healthcare Organizations (JCAHO).

* Served as Manager of Information Services, Telecommunications and Patient Communications.

* Drove the project for redesign and implementation of the expansion and upgrade of hospital Nortel and

Cisco LAN/WAN infrastructure for Gig backbone in preparation for systems such as PACS, Document

Imaging, OPUS OM, and Siemens Pharmacy System.

* Coordinated and planned extended infrastructure for new Heart Hospital.

* Collaborated with Directors and Administrators for departmental system upgrades.

* Organized and prioritizing daily activities and projects for a staff of 14 to include Techs, Analyst,

Communication Specialists, Programmer and Help Desk personnel.

* Analyze information to recommend and plan implementation of computers and peripheral equipment or modifications of existing equipment and systems that will provide capability for proposed projects.

* Provide excellent Customer Service and train staff on the importance of quality customer service.

* Plan, organize and draw floor plans/wiring diagrams, for computer and phone line moves or adds to

accommodate new departments or the relocation of existing departments. Involved working closely

with Plant Engineering staff. Proficient in CAD and Visio Applications.

MERCY HEALTH SYSTEM, Ardmore, OK

System Specialist / LAN/WAN Manager 12/1996 - 04/2000

* Responsible for upkeep and maintenance of approximately 600 devices spread across 3 campuses.

* Responsible for the upkeep and programming of several small peer to peer networks for five clinics.

Platforms used are Windows 95/98/NT 4.0.

* Planned and implemented a printing solution for time and attendance thus saving over $30K per year.

* Responsible for maintenance and upkeep of 7 Novell Servers and 4 NT 4.0 Servers.

* Lead member of the Year 2000 Compliance Team. Responsible for the conversion of Windows 3.1 to

NT 4.0 Workstations house wide. Responsible for one PC Tech and duties for two Help Desk personnel.

BANCFIRST OKLAHOMA, Oklahoma City, OK 01/1996 - 12/1996

Technical Writer / Departmental System Administrator

* Carried out technical design and layout on procedural manuals adhering to FDIC and OBA Regulations.

* Systems Administrator for department using Novell Netware.

HM PROFESSIONAL DESIGNS, Oklahoma, OK 04/1995 - 01/1996

Owner / Operator

* Contracted work in technical design and layout for procedural/service manuals for medical equipment.

* Wrote and edited original documentation; researched technical information.

SMITH & NEPHEW DYONICS, INC., Oklahoma, OK 11/1989 - 04/1995

Systems Administrator / Documentation Analyst

* Manage/program Engineering network system using Novell Netware.

* Wrote policies and procedures adhering to Regulatory Compliance.

* Reviewed and approved engineering documentation and drawings for compliance with FDA

Regulations and ANSI Standards.

MERCURY MARINE, A DIVISION OF BRUNSWICK, Stillwater, OK 02/1985 -11/1989

Engineering Technical Assistant / Mainframe Programmer

* Managed plant wide capital budget appropriation tracking system for all phases of Engineering

with an annual budget of approximately $10 million.

EDUCATION

OKLAHOMA STATE UNIVERSITY, Stillwater, OK DOS, OS/JCL, TSO (Statistical Analysis System) (GPA 4.0)

UNIVERSITY OF WISCONSIN, Oklahoma City, OK

Configuration Management (GPA 4.0)

SMITH & NEPHEW DYONICS INC., Oklahoma, OK

Novell Netware Intermediate and Advanced Classes

Mechanical Design / Printed Circuit Board Design

Design & Layout of Operations and Service manuals,

Marketing Literature

GMP & OSHA Training MERCY MARINE, Stillwater, OK

Custom TSO (SAS) Programming

EPA, GMP & OSHA Training

APICS/MRP

INDIAN MERIDIAN VO-TECH SCHOOL, Stillwater, OK

SPC (Statistical Process Control) (Made Top Gun) & Legal Contracts



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