Customer Service Accounts Payable
Resume:
Lois Flaucher
Email: **********@********.***
Address: *** ******* **.
City: Huntsville
State: AL
Zip: 35811
Country: USA
Phone: 256-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lois J. Flaucher
115 Genesis Drive
Huntsville Al, 35811
E-mail **********@********.***
Home 256-***-****
Work Experience
8/07 to 5/12 Redstone Federal Credit Union
Job Title: Bank Teller/ Sales
* Customer Service/ Cashing Checks
* Process and sell money orders & Bank checks.
* File Western Union & Federal money Wires.
* Cross sell of all products and services the Credit Union Offers.
9/04 to 8/07 West Corporation, Huntsville, Al
Job title: Customer Service Rep. /COS Support Specialist (temp)
* Customer service/ Cingular Wireless
* Processed Payroll Issues/discrepancy, UTO,PTO
* Answered Phones/ routing calls to proper dept.
* Filing incoming departmental documents.
* Running reports in a timely fashion.
* Data entry in various programs.
* Activating new accounts, ordering new equipment and educating on contract terms and condition.
* Troubleshooting phone issues and wireless data cards.
5/03 to 5/04 Calvary Christian School and Childcare, Fairless Hills, PA
Job title: Accounting Assistant
* Customer Service
* Accounts payable/ Established, maintained and processed.
* Maintained departmental accounts.
* Reviewed purchasing trends.
* Researched cost effective solutions to over spending.
* Generated month-end reports and assisted in tax prep. for accountants.
* Organized and maintained current financial documents.
* Responsible for balancing & replenishing general office petty cash. (weekly)
* Payroll preparation & processing.
5/99 to 5/03 Calvary Christian School and Childcare Centers, Fairless Hills, PA
Job title: Administrative Assistant
* Customer Service
* Answered phones/ providing information
* Setting appointments / Management of Food Service Operation
* Conducting tours/ enrollment of new students
* Maintained records for children & staff
* Trained all incoming staff
* Prepared accounts payable,accounts receivable& payroll
* Maintained flexibility for school environment,substituting,
Lunch duty, assisting with meals, driving the bus, whatever needed to be done to continue smooth operation of both school & childcare.
12/95 to1/99 Kindercare Learning Centers Inc., Richboro, PA
Job Title: Center Director
* Customer Service
* Over all management of large for profit childcare center.
* Managed center budget, by analyzing P&L`s and effectively controlling labor cost and Cafeteria expenditures.
* Accounts payable & accounts receivable.
* Data entry - customer accounts.
* Researching and hiring contractors for all aspects of center operations, lawn care, cleaning service, plumbing, ...
* Inventoried & ordered all supplies needed for daily operation.
* Processed payroll and petty cash weekly.
* Keeping parents informed of policy and events, by writing a monthly newsletter & menu.
* Positively meeting the daily needs of Parents, children and staff.
* Employee recruitment and selection.
* Maintained on going staff reviews and performance appraisals.
* Conducted regular staff meeting and PTO meetings for parents.
* Organized and updated staff and children`s files to assure proper licensing requirements were maintained.
2/94 to12/95 Kindercare Learning Centers, Inc., Langhorne PA
Job title: Assistant Director - Center Trainer
Effective management of a safe and happy learning environment for children
* Customer Service
* Managed a center of 130 children.
* Analyzing and resolving parental concerns.
* Supervised a staff of 32 employees.
* Maintained a consistent, ongoing training program.
* Instructed and assisted employee on how to meet the needs of children.
* Inventory and ordering of goods; Data Entry - customer accounts.
* Managed center budget, including effective control of labor cost.
* Organized and updated all children and staff files.
* Assisted in payroll.
8/91 to2/94 Kindercare Learning Centers, Inc., Langhorne, PA
Preschool Teacher - Center Trainer
* Customer Service
* Created a safe loving, learning environment for children.
* Designed and implemented developmentally appropriate lesson plans.
* Maintained a positive professional relationship with parents.
* Training and mentoring of all new employees.
9/94 to 6/04 KF Cleaning Service
Job title: Co-owner operator of small cleaning business
Cleaning for large childcare centers
* Vacuum and sweeping all surfaces.
* Mopping and waxing floors.
* Sanitizing chairs and tables.
* Sanitizing bathrooms.
* Maintaining clean walls, door, windows and other common areas.
* Empty and maintain clean trash receptacles.
* Book keeping
* Purchasing
* Maintain tax records
EDUCATION
6/99 - 1/01 Bucks County Community College, Newtown, PA
Earned 24 credits toward an associate degree in liberal arts
* Six credits in American sign language
* Six credits in Psychology
* Six in health class
* Six in core degree class
9/94-6/95 Bucks County Community College, Newtown, PA
Leadership and Supervision Certification Program
* Curriculum consisted of 90 hours of classroom training(6 courses)
* Fundamentals of successful supervision
* Leadership styles and techniques
* Communication as an effective tool
* Group facilitation training
* Performance appraisal management for performance excellence
* Employee recruitment and selection
9/90-6/91 Bucks county Technical School, Fairless Hills, PA
Dental Assistant and Receptionist
* Received certificate with 99.3 GPA
* Obtained PA x-ray certification
8/91-present American Red Cross
I have been trained and certified in CPR and First-Aid
9/75-6/80 Pennsbury High School, Fairless Hills, PA
* Honor roll student, all required courses and credits
* Technical school program, enrolled in Horticulture/Floriculture
* Philadelphia Flower Show participant/ award winner
* Treasurer of the FFA club
* Currently Ready to Take Microsoft office Certification exam.
Contact this candidate