Quality Assurance Manager

Danny Copley

Email: abqlji@r.postjobfree.com

Address: ***** ******* **

City: Little Rock

State: AR

Zip: 72210

Country: USA

Phone: 501-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

EXPERIENCED FINANCIAL PROFESSIONAL

A dynamic financial analyst with a demonstrated commitment to ensuring revenue stream integrity and continuity through business process analysis, process control audits and recovering incident-related revenue losses. Assets include financial expertise, strong analytical and technical skills and acute business acumen.

* Offer seven years of telecommunications experience with expertise in Revenue Assurance, process improvements, cost controls and quality assurance

* Integral part of Revenue Assurance team that averaged over $25M in annualized revenue recoveries

* Strong organization, prioritization and time management skills; consistently meet or exceed critical deadlines

Areas of expertise:

Revenue Assurance

Process Controls

Project Management

Billing Administration

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS, Little Rock, Arkansas

Verizon Wireless operates the nation`s fastest and most advanced 4G network and largest and most reliable 3G network. Headquartered in Basking Ridge, N.J., Verizon Wireless is a joint venture of Verizon Communications and Vodafone.

Senior Analyst, Revenue Assurance 2006 to 2012

Responsible for monitoring and processing weekly switch-to-bill processing of more than 90 individual network audits. Created, processed and implemented SQL-based billing system audits to prevent revenue leakage and improve customer experience. Assisted with billing conversion activities and subsequent network element cleanup. Provided financial and billing system analyses and reports to varied BSO organizations.

Major Achievements:

* Created and implemented a robust end-to-end Revenue Assurance automation tool with a 3rd party vendor to further ensure prevention and mitigation of lost revenue estimated at $3M in year one

* Served as RA lead on data roaming projects by validating test calls in Syniverse (using Analyzer tool)

* Developed and implemented SQL-based audits to mitigate existing risks and gaps found in existing business processes to prevent revenue leakage from occurring

* Served as Revenue Assurance sub-plan owner for all data product projects to identify and mitigate revenue leakage risks

* Created a process to identify and align Alltel accounts on data plans with VZW billing system parameters prior to major conversions

* Identified and led correction efforts of $250K/month revenue leakage incident related to Prepaid BREW activity

* Assisted with developing and implementing an ATT credit balance transfer process to migrate $3.5M in account credits from VII to corresponding ATT accounts

* Directly responsible for monitoring and evaluating usage, revenue and fallout for all data products contributing to an annual revenue stream of more than $150M (2008)

Analyst I/II, Billing Administration 2005 to 2006

Responsible for managing the billing and rating application within the Alltel prepaid billing platform and the Cellware billing system. Served as the Billing Admin SME for Cellware and Prepaid-related projects and billing conversions.

Major Achievements:

* Assisted with implementing the Alltel in-house prepaid billing system

* Recruited for transitioning Cellware billing platform table maintenance from 360 Communications (Chicago) to Alltel

* Responsible for leading group in configuration and maintenance of product offerings (rate plans, features, promotions etc.) to reflect current business direction and goals

* Served on cross-functional teams tasked with developing and launching new products by providing analysis and guidance on platform capabilities and limitations

Staff Sergeant, Personnel Manager, U.S. Army Reserves

1998-2004

Provide leadership and professional development to personnel group responsible for legal, financial, medical and general administrative support to 460 soldiers located throughout the state of Arkansas and overseas.

Major Achievements:

* During a departmental split, was asked to assume a leadership role two grades above my rank for an extended period of time. Met or exceeded expectations in this role

* Coordinated and participated in delivery of critical supplies, food, fuel and mail to troops located in remote locations of Iraq

* Received Army Commendation Medal for leading the transition process on personnel returning from overseas deployment

* Created process to house and report on soldier personnel information within databases to increase productivity and improve tracking efficiency

* Developed and implemented physical training plans for the group resulting in 100% success rate in the Army Physical Fitness Test requirement

EDUCATION

Bachelor of Arts in Computer Information Systems

The University of Central Arkansas

Contact this candidate