Customer Service Training
Resume:
Liza Maddox
Email: abqlj9@r.postjobfree.com
Address: **** ******* ***
City: NAVARRE
State: FL
Zip: 32566
Country: USA
Phone: 850-***-****
Skill Level: Experienced
Salary Range: $65,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
EXPERIENCE
MacAuley-Brown Inc, Dayton, OH
Government Contractor to Hurlburt Field, AFB
February 2012-Present
*All Source Analyst Support. Provided expert knowledge in the areas of SIGINT, HUMINT, GEOINT, IMINT, Information Operations (IO), the intelligence exploitation processes, and associated Training Tactics and Procedures. Responsible for all-source intelligence analysis on issues supporting current and future areas of responsibility.
*Advised key leadership of intelligence issues and challenges as appropriate.
*Supported targeting, information operations, deliberate and crisis action planning, and 24/7 operations.
*Coordinated and interacted with analysts from service, component, DoD, and national-level intelligence agencies. Conducted other intelligence activities as assigned.
*Facilitated cross-cueing of multiple national-level assets within the Intelligence Community.
*Conducted research and analysis of information requested by the PED and coordinated with multiple agencies to facilitate a collaborative effort for the timely completion of sensitive intelligence products.
*Conducted research by request for outside agencies which reflects effectiveness of previous research coordination and collaborative efforts.
*Monitored at a minimum 100 chat rooms on a multiple server. The amount of chat rooms and servers monitored determined by daily mission and situation monitoring and can encompass over six servers.
*Primary web editor to include establishment, construction, and monitoring of at least three online SharePoint platforms. Consulting web editor over at least six online SharePoint platforms to AFSOC A2A office.
*Ensured web page products are maintained in accordance with the Office of the Director of National Intelligence (ODNI) policies and procedures.
*Performed IT duties that include in-office troubleshooting of systems and permission levels.
*Demonstrated excellent customer service skills in the performance of multiple tasks.
Average hours/week: 40+
Supervisor: Mr. Paul Wiese / Ms. LaNa Prosper / Mr. John Wolfe 850-***-****
Science Applications International Corporation, Hampton VA
Government Contractor to Hurlburt Field, AFB
February 2009-February 2012
*All Source Analyst, Knowledge Manager and Collaboration Coordinator for the Fusion Analysis Correlation Team (FACT).
*Demonstrated excellent customer service skills in the performance of multiple tasks.
*Point of Contact for the intelligence collaboration effort for a multiple agency effort to complete products supporting AFSOC customers. This also included completion of DNI Collaboration Bootcamp 101.
*Primary web editor to include establishment, construction, and monitoring of at least six online SharePoint platforms.
*Conducted research and analysis of information requested by the FACT and coordinated with multiple agencies to facilitate a collaborative effort for the timely completion of sensitive intelligence products.
*Conducted research by request for outside agencies which reflects effectiveness of previous research coordination and collaborative efforts.
*Monitored at a minimum 85 chat rooms on a multiple server environments providing the FACT with near real time items of interest for current and future analytical products. The amount of chat rooms and servers monitored determined by daily mission and situation monitoring and can encompass over six servers and over a hundred rooms. Acted as data liaison on multiple occasions when needed by other agencies due to their connectivity issues; commended for ability to provide near real time support to other agencies.
*Ensured web page products are maintained in accordance with the Office of the Director of National Intelligence (ODNI) policies and procedures.
*Performed IT duties that include in-office troubleshooting of systems and permission levels.
*Performed training on collaboration duties across four shifts that include one-on-one instruction for FACT Knowledge Managers and all FACT personnel. Training included: Web Usage, Research, Chat servers, Chat protocols. Expanded training to virtual support and exposure to other agency members.
*Commended repeatedly by the AFSOC A2 and Staff for the rapid establishment and standardization of the FACT Collaboration effort.
*Commended repeatedly by outside AFSOC personnel for collaborative and research capabilities while conducting live chat monitoring and intelligence research and ensuring the collaborative "sharing" environment based upon need to know and access.
Average hours/week: 40+
Supervisor: Mr. John Smith/Mr. Paul Wiese, 850-***-****
Science Applications International Corporation, Hampton VA
Government Contractor to Hurlburt Field, AFB
June 2008-February 2009
*Multiple Source Analyst Support. Provided expert knowledge in the areas of SIGINT, IMINT, Information Operations (IO), the intelligence exploitation processes, and associated Training Tactics and Procedures. Responsible for multiple-source intelligence analysis on issues supporting current and future areas of responsibility.
*Advised key leadership of intelligence issues and challenges as appropriate.
*Supported targeting, information operations, deliberate and crisis action planning, and 24/7 operations.
*Coordinated and interacted with analysts from service, component, DoD, and national-level intelligence agencies. Conducted other intelligence activities as assigned.
*Facilitated cross-cueing of multiple national-level assets within the Intelligence Community.
*Documentation assistance shall include, but not be limited to, the development of CONOPs, Tactics, Techniques, and Procedures (TTPs) and SOPs.
*Operated in current and future AFSOC PED SIGINT tools, and train government personnel to operate these systems, as well as, in the SIGINT analysis, reporting and dissemination processes.
*Liaison with internal and external SIGINT organizations to plan, execute, and coordinate issues related to SIGINT TPED.
Average hours/week: 40+
Supervisor: Mr. Andre Lazo
Integrated Resource Technologies, Falls Church, VA
Government Contractor to Defense Intelligence Agency, Operations Support,
February 2006 - February 2008
*Responsible for the issuance and tracking of over 2000+ items to include items deemed essential to completion of operations.
*Responsible for the creation and maintenance of over 500 web related profiles in accordance with Director of HUMINT (DH) directive.
*IT Support and Tracking POC for local and OCONUS elements.
*Responsible for the tracking of the Asia Pacific personnel currently at the deployable/deployed/non-deployable status.
*Security and Investigation POC.
*Administrative Support to STONY BEACH POW/MIA mission.
*Commended by OCONUS and CONUS elements for superb Customer and Mission support style.
Average hours/week: 40+
Supervisor: Mr. John Brogniez, 202-***-****
National Security Agency Hawaii, Schofield Bks, HI
Warfighter Support Analyst, January 2002 - December 2005
*Member of SIGINT Support Package Team (guided by USSID 204)
*Primary POC for high interest information gathering deployment in areas of high interest.
*Warfighter Support Liason. Coordination with 2nd party affiliates to increase communication and
cooperation between agencies which led to a massive overhaul of out-of-date information in areas of interest.
*Creation and development of specified data in areas of interest that provide specified information to
deployed forces.
*Provided tailored Cryptologic Coverage Plans (CCPs) resulting in a higher probability of collection on high priority PACOM targets of interest.
*Responsible for the creation, maintenance, incorporation, processing, and posting data on local hard drive web folder for over 50,000 web-based information pages.
Average hours/week: 40+
Supervisor: Mr. Edward Arneson, 443-***-****
SYSTEM ACCESS:
Familiar with the following database systems: BANYAN, AMHS, HOT-R, MATCHLITE, MAUI/ANCHORY, METRICS, SEABORNE, WISE, eZHR, JTIP, QUERYTREE, M3, LNI, multi-agency portal systems (A,J,Q-Space)
EDUCATION
Currently enrolled in Bachelors of Science in Management from the University of Phoenix
Mobile Foreign Exchanges and Disclosures Course
AFSOC Enterprise Information Management Training
DIA-IST-2007: Web Security Course
Sharepoint Administrator 3.0
DIA-CMP-2049: Intelligence Community (IC) Information Assurance (IA) Awareness
DIA-CMP-2039: 2010 Manual Data and Cross-Domain File Transfer Training
DISA-CL2: Cyber Law 2
ArcGIS Training Course
Nuclear Technology for Analysts
Bioengineering and Production Course (CIA) Course
DIA-FAS-2012: Middle East Cultural Study
Combined Joint Task Force Course-NATO
HVI Personality Targeting Analysis
Air-to-Surface Weapons
Imagery Interpretation Techniques
OPSEC 1301, OPSEC Fundamentals
CLAS1198, Introduction to Classification
CLAS1199, Classification Principles
Module 15-Analysis and Reporting
Module 20-Technical Control
IAEC-1150, Introduction to Information Security
SIGG1045, Multiplexing
TTG001B, Support to Joint Targeting
TTG001A, Introduction to Joint Training
TTG001C, Target Intelligence System
RF1001A, USPACOM Request for Information (RFI)
PT009A, NSA Support to Military Operations
FPR003A, DoD Terrorist Threat Levels
BDA005A, Introduction to Hardened and Underground Facilities
JFC011C, Introduction to Terrorism-Group Support
JFC011B, Introduction to Terrorism-Structure and Motivations
JFC011A, Introduction to Terrorism-Definition and History
44007, Excellence in Service: Working with Upset Customers
Records Management Course
Internal Controls Awareness Course
Microsoft Frontpage 98 Proficient User
Microsoft Frontpage 98 Design and Imp Pt 1
C2PC001A, C2PC Installation Procedures
C2PC002A, C2PC Gateway Applications Course
C2PC003, C2PC Toolbars Course
C2PC004, C2PC Chart Options and Functions
C2PC005A, Loading Converting and Retrieving Digitized Maps
C2PC006A, Using C2PC File Menu
C2PC007A, C2PC Map Menu
Languages
Vietnamese - basic proficiency; DLPT IV score of 2/2 on 31 May 2005
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