Customer Service Sales
Resume:
Arleen Fuller
Email: abqliz@r.postjobfree.com
Address: ** ******** ****
City: Newton
State: NH
Zip: 03858
Country: USA
Phone: 603-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ARLEEN M. FULLER
86 AMESBURY ROAD
NEWTON, NH 03858
HTTP://WWW.LINKEDIN.COM/PUB/ARLEEN-FULLER/3/588/BA2
abqliz@r.postjobfree.com
SUMMARY
Experienced Account Manager with a diverse background in corporate / retail sales and sales management. Demonstrated organizational and leadership skills with an emphasis on multitasking in fast paced work environments. An outgoing, relationship-oriented manager focused on employee development and outstanding account servicing. Strong presentation skills and effective customer relationship management utilizing PowerPoint and Salesforce.com.
PROFESSIONAL EXPERIENCE
IRON MOUNTAIN, INC., Boston, MA 2004 - 2012
ACCOUNT MANAGER
Managed $6M book of business including 250 mid-market accounts in financial, healthcare, manufacturing, pharmaceutical, insurance and legal industries in NH, MA and VT. Represented company`s information management value proposition and educated customers about solutions in records retention, data backup solutions, digital offerings and document conversion services.
- Exceeded lead target by 111% and exceeded closed lead target at 112% in 2011.
- Exceeded year end book of business growth goals for 2011 at 102% of plan and was on target to exceed 2012 goals.
- Built customer relationships through strategic communications with key decision makers to ensure customer satisfaction with products and services during monthly visits and phone communications.
- Negotiated all customer renewals and RFP processes by identifying gaps in current contract, understanding customer needs and resolving customer issues perceived as roadblocks to customer satisfaction.
- Won 2 extremely competitive and complex healthcare RFPs in 2012, retaining both customers for 5 year contract term.
- Proactively managed customer programs through opportunity identification and increased sales through solution based selling and uncovering projects that assisted customers in retention programs.
- Identified new opportunities and projects and acted as coordinator on customer programs for multiple internal departments such as operations, customer service, billing, and implementation, providing a customer advocate role.
- Fostered client loyalty and retention by providing customer education and training on company products, services and websites through onsite visits and use of WebEx.
- Communicated all major client analytics, formal business reviews and findings and made recommendations to C-levels of customers` organization about services, product suggestions and business / industry trends.
SHACHIHATA INC. USA, Harbor City, CA 90710 2002 - 2003
ACCOUNT DEVELOPMENT MANAGER
Managed territory with sales of $1.25M that encompassed New England and upstate NY selling custom pre-inked, self-inking stamps (XStamper) and custom signs and badges business to business and through office product dealers.
- Developed and conducted on-site training seminars and lunch and learns to educate clients on web solutions and other processes for ordering custom products through office product dealers and wholesalers.
- Collaborated with commercial dealers` sales force to successfully prospect and bid on office product contracts, identifying areas of growth within existing customers that were purchasing stamps through other area rubber stamp manufacturers.
- Created promotional programs for independent office product dealers through print-on-demand flyers and customer service incentives and attending commercial dealers, consumer Industry trade and product shows.
NORTHERN ESSEX COMMUNITY COLLEGE, Haverhill, MA 01830 2001 - 2002
CENTER FOR BUSINESS AND INDUSTRY
WORKFORCE DEVELOPMENT SPECIALIST
Sold customized on-site training to companies and coordinated customer contracts from initial contact through completion of services and future follow-up.
- Coordinated and assessed training initiatives for companies, found appropriate training instructors from the college database and coordinated customization.
- Assisted companies in process for applying for Massachusetts Workforce Training Fund Grants which resulted in more programs run through the Center.
- Attended all Business to Business Expos and Chamber of Commerce events to build relationships with area businesses.
NABISCO BISCUIT COMPANY (KRAFT FOODS), Haverhill, MA 01844 1988 - 2000
TRAINING AND RECRUITING SPECIALIST 1996 - 2000
Assessed all staffing needs for the New England sales region and tracked results for RVP. Staffed, recruited, and conducted training for a retail staff of 500 in the New England region.
- Developed various recruiting channels to fill all open sales and merchandising positions.
- Ensured the implementation, participation and coordination of regional training plans for all sales representatives and full-time merchandisers, creating consistency and reduced turnover in the position.
MERCHANDISER SUPERVISOR 1995 - 1996
ACCOUNT REPRESENTATIVE, Wholesalers 1993 - 1995
SALES REPRESENTATIVE 1988 - 1993
PROFESSIONAL DEVELOPMENT
- Internal Iron Mountain Training - Litigation Training, 2009, Smart Negotiations for Account Management 2005, Summit 2004
- Miller Heiman - Strategic Selling, 1996
EDUCATION
- BSBA, Marketing, Western New England University, Springfield, MA, Graduated May 1987
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