Customer Service Sales

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Tier One Help Desk Support (Baymeadows)

JOY LEVERETT 7241 Old Kings Rd S, #1602, Jacksonville, FL 32217

904-***-**** abqlih@r.postjobfree.com

CERTIFIED INFORMATION TECHNOLOGY PROFESSIONAL

Troubleshooting Customer Service Installations/Configurations

Dynamic IT Professional with extensive experience providing top level customer service coupled with a strong technical knowledge. High expertise in the support of network systems to drive company growth and technical innovation. Strong project management skills, with proven ability to direct large-scale development and installation projects. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills.

CORE COMPETENCIES

Network Design Network Administration Team Management

Mentor Trainer LAN/WAN

System Maintenance Network Enhancement Troubleshooting

Wireless Networks Project Design Deployment

EDUCATION

Western Governors University, Salt Lake City, UT

B. A. IT Management: 3/2015

PROFESSIONAL EXPERIENCE

Excelsior Services Group/Pinnacle Technical Staffing Jacksonville, FL 2012 - 2013

IT Support Specialist

Provided exceptional, customer focused technical support (Hardware and Software) within call center environment.

Diagnosed system hardware, software and operator problems quickly to increase end user productivity

Performed actions to correct problems or recommend actions to correct problems based on knowledge of system operation.

Installed, modified and facilitated the repair of desktop computer hardware and software systems.

Self-Employed Phoenix, AZ 2006 - 2011

Virtual Assistant

Provided excellent service and administrative Duties including data and financial research to key clients

Developed strong analytical skills when managing Accounting and Bookkeeping duties including report preparation and processing using Excel and Quickbooks

Contributed to sales and marketing campaigns including lead generation, SEO, and use of CRM tools: able to increase traffic and revenues by over 20%

Responsible for taking calls and increasing clients via telemarketing

Developed protocols to increase the efficiency of Business Emails, Faxes and Documents

Provided general data entry, scheduling, travel plans, event planning and meeting coordination

Global Equity Lending Tacoma, WA 2004 -02005

Mortgage Loan Agent

Provided excellent customer skills while providing clients with home based mortgage loan origination

Increased sales and referrals through good service and professionalism

Developed team building activities to increase the morale and overall productivity of the office

RPM Consulting Arlington, TX 2000 - 2002

Office Manager/Business Analyst

Administered daily business operations and general office activities for a computer consulting business.

Negotiated sales, handled customer service issues and provided help desk, software support and end user training.

Oversaw accounting department including bookkeeping, ledger maintenance, customer billing, accounts receivables, accounts payable, recordkeeping and filing.

Reconciled bank statements and prepared detailed financial statements and reports using Quickbooks and Excel.

TECHNICAL SKILLS

Operating Systems:

Windows XP, Windows 7

Hardware:

PC, MAC, Routers, Firewalls

Tools:

Citrix, Logmein, TeamViewer

Networking:

Routers, Hubs, Cabling

Applications:

Word, Excel, PowerPoint, Outlook, Access, C++, Quickbooks

ADDITIONAL CREDENTIALS

CERTIFICATIONS

Microsoft Word (Certified MOS 2002 Expert)

Microsoft Outlook (Certified MOS 2002 User)

IC3 Certification (Internet Core and Computing Certification)

A+ Practical Applications

VOLUNTEERISM

Prospective volunteer at Memorial Hospital, 2013

References: Available Upon Request

Location: Baymeadows

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