Customer Service Representative

Sarah Mansfield Masfield

Email: abql7v@r.postjobfree.com

Address:

City: Louisville

State: KY

Zip: 40059

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have over 15 years experience with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from University of Louisville, Louisville KY 1/2001 to 6/1981 (Public Relations)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have over 15 years experience with proven ability to establish rapport with clients.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Large cash/check deposits expert

Customer service expert

Top sales performer

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

August 2011 to Current

Bluegrass Uniforms Louisville, KY

Customer Service Representative

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Responsible for sizing and placing uniform orders for Louisville Fire, LMPD, Jefferson County Sheriffs, and several other local departments. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

July 2009 to January 2010

Republic Bank Louisville, KY

Customer Service Representative

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Educated customers on the variety of loan products and available credit options.Established new customer accounts including checking, savings, lines of credit and loans.

December 2008 to March 2009

Republic Bank Louisville, KY

Tax Refund Specialist

Addressed customer service inquiries in a timely and accurate fashion regarding their tax refunds. Built customer loyalty by placing follow-up calls for customers who reported product issues. This was a seasonal position during tax time.

April 2006 to January 2008

Commonwealth Bank & Trust Louisville, KY

Bank Teller

Processed sales referrals and promoted bank services and products, resulting in branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.

March 2000 to June 2006

BB&T Louisville, KY

Customer Service Representative

Received regional branch recognition award for outstanding customer service.Delivered prompt, accurate and excellent customer service.Examined checks for identification and endorsement.Processed cash withdrawals.

August 1997 to June 2000

Dillard's Department Store Louisville, KY

Sales Specialist

As a bridal consultant, I Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.Communicated information to customers about product quality, value and style.

Educational Background

University of Louisville Louisville, KY

Bachelor of Arts Public Relations

Coursework in Business, Marketing and Communications

Top 10 percentage of Class

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