Customer Service Manager

Kyle Cashion

Email: ********@*****-*******.***

Address:

City: Bellingham

State: WA

Zip: 98225

Country: USA

Phone: 682-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Merchandising Manager adept at problem solving, customer service and training hardworking, quality staff.

Educational Background:

High School Dipolma from Tarrant County College, Hurst TX 1/2001 to 5/2011 (Associates)

Job History / Details:

Summary

Experienced Merchandising Manager adept at problem solving, customer service and training hardworking, quality staff.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

MS Office proficient

Flexible schedule

Reliable

Team-oriented

Outstanding communication skills

Exceptional leader

Accomplishments

Supervision

Supervised team of 40 staff members.

Promoted to Merchandising Manager after 12 months in the Head Cashier position.

Experience

December 2011 to Current

Barnes and Noble Booksellers Bellingham, WA

Merchandising Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Fulfilled customer shipping needs using UPS and USPS methods.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Contributed to merchandising ideas at team sale meetings.

January 2011 to January 2012

Barnes and Noble Booksellers Hurst, TX

Head Cashier

Contributed to merchandising ideas at team sale meetings.

Trained staff to deliver outstanding customer service.

Maintained daily record of all transactions.

Completed a series of training sessions to advance from Head Cashier to Merchandising Manager.

Stocked and restocked inventory when shipments were received.

Addressed customer inquiries and resolved complaints.

Delivered excellent customer service by greeting and assisting each customer.

June 2007 to January 2011

Barnes and Noble Booksellers Hurst, TX

Bookseller

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Education

Tarrant County College Hurst, TX

Associate of Arts Associates

Schooling is incomplete until Residency status can be gained in the state of Washington.

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