Manager Management

paul johnson

Email: abql5z@r.postjobfree.com

Address: ** *********

City: hopkinton

State: MA

Zip: 01748

Country: USA

Phone: 508-***-****

Skill Level: Management

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Paul F Johnson

39 Blueberry Lane, Email: abql5z@r.postjobfree.com

Hopkinton, Massachusetts 01748 Cell: 508-***-****

PROFILE

Proven top performer with start-up and Fortune 500 experience. Unique blend of senior managerial and operational expertise with proven skills in all aspect of Technology Services inclusive of; service operations, reverse logistics, CRM, strategic planning, business develop and pricing. Solid team leader with well-developed employee relations, motivation, and management development skills with experience leveraging business acumen across diverse cultures and economies. Entrepreneurial but able to successfully operate both vertically and horizontally within global organizations.

CORE COMPETENCIES

Depot Operations, Repair & Refurbishment Outsourcing Managing Budgets & P&Ls

Global Re-Commerce & Recycling M&A, due diligence through integration Quality, Cost and Process Improvement

Growing Revenue & Profit Forming Strategic Partnerships Pricing Strategy

Customer Support Centers (CRM) Deal Structuring & Contract Negotiations Team Development & Leadership

Managed Services & Cloud Computing Growing Revenue & Profit Material Management & Distribution

ACCOMPLISHMENTS

Customer Relationship Management At 3Com, implemented a global multi-lingual technical support center 10 languages, level 1 and level 2 support, 7 x 24 x 365, met all SLA targets within first 120 days of operations

Repair, Refurbishment Depot Operations At Symbol; Established global repair and refurbishment operations (Brno, Czech Republic, Juarez, Mexico) for hand- held scanners. At Digital; establish an industry leading (24 hour turn) global laptop depot service (Memphis, Tennessee; Reading, England; Nijmegen, Netherlands; Tokyo, Japan; Sydney, Australia; Penang, Malaysia.

Outsourcing At Solectron; Launched, recruited, trained and mentored a global outsourced solution team that designed, priced, presented and implemented supply chain, product repair, and resale outsourcing solutions largest global cell phone re-manufacturer.

Strategic Planning & Growth At Recellular; Working with an Investment Bank developed a strategic investment plan to expand the re-commerce and re-cycling of consumer electronic products to a global footprint.

M&A & Integration At Solectron; Led due diligence, deal valuation, negotiation tradeoffs, and management of attorneys, outside auditors, and internal staff . Led integration teams post deal closure completing eight acquisitions in three years including IBM Global Asset Recovery Services, and Stream CRM Services.

Business Development At Solectron; Presented service outsource solutions, negotiated and managed contracts for major OEMs and Wireless Carriers ; Motorola, Sonny/Ericson, Nokia, Kyosera, Verizon, Sprint, Apple, IBM, Dell, Microsoft, Nortel, and Phillips, closed over $600M in new outsourcing contracts over a three year period.

Standard Costs Controls At Recellular and Symbol; Working with the CFO and site General Managers established a consistent cost methodology encompassing freight in and out, direct and indirect labor and plant overhead integrated into Collection and Sales Channel P&Ls.

Service Quality & Training At Monster Worldwide; Led the Global Quality and Training Teams establishing consistence training across Customer Support sites (Holtsville, New York; Brno, Czech Republic), establish a daily Quality Service Measurement Dashboard - driving consistent service delivery quality worldwide.

Inventory Controls At ReCellular; Designed and implemented process controls and reporting reducing inventory level by 50% over six month reducing levels from 945,400 units to below 500,000.

Pricing Strategy At ReCellular; Developed and implemented pricing model on both the buy and sell side improving bottom-line profitability by 6%.

EDUCATION

MBA: Yale School of Management MA Asian Studies: University of Arizona BA: Boston University

PAUL F JOHNSON

ReCellular Inc; Ann Arbor, Michigan: 2011 - Present

Privately held electronics sustainability firm with North American and Hong Kong based operations and outsource partners in Asia and Latin America providing solutions for the collection, resale and recycling of used mobile phones and personal electronics that generates financial return for our partners, quality products for our customers, funding for charity organizations, and protection of the environment

Director Business Operations

Brought in to define effective pricing strategies and drive strategic initiatives with the goal of positioning the company for national and global growth in the expanding technology re-commerce/recycling market.

Teamed with the CFO and VP of Sales constructing a long term global expansion/growth strategy in partnership with a large Investment Bank

Improved the cost to price ratio by 35% by revamping buy/sell pricing strategy and algorithms

Maximized sales revenue for each electronic device received by implementing routing, at point of receipts, to the highest value sales channel

Working with the depot general manager implemented process efficiencies and a standard cost system encompassing freight, direct and indirect labor and plant overhead.

Led an inventory management process that reduced inventory levels from 900,000 SKUs to less than 400,000

Drove P&L clarity and performance by designing and implementing Collection and Sales Channels P&Ls

Sequel Capital Management; Atherton, California: 2010

Sequel Capital Management, LLC, formed in January, 2010 to invest in Managed IT Services companies. Partnered with William Mitchell, former CEO of Arrow Electronics and founder of Sequel Capital.

Procured $250M in equity funding from Morgan Stanley allocated to acquisitions in Management Services

Developed strategic acquisition and investment plan

Led due diligence process on four acquisitions

Monster Worldwide, Maynard, Mass: 2008 - 2010

$1Billion, Internet based recruiting company

Senior Director Business Development

Recruited by the EVP to develop and drive continuous performance and cost improvement initiatives across a global service operation while managing a the 30 head Quality, Training & Reporting Organization

In-sourced Customer Supports Centers (CRM) from India to Florence, North Carolina and established a pan-European Support Center in Brno, Czech Republic

Improved delivery processes and quality by establishing a unified global training curriculum

Design, implemented and managed Service Performance and Quality Dashboards leading to a reduced average speed of answer from 4 minutes to 2.5 minutes (Customer Support) and improving abandon percent from 5% to 3%

SYMBOL TECHNOLOGIES, Holtsville, New York : 2007 - 2008

$1.8B Enterprise Mobility Company, handhelds, bar code, scanners, wireless, data management.

Senior Director, OEM Services,

Created and launched a new OEM service business unit leveraging existing depot repair and CRM infrastructure in the Brno, Czech Republic and Juarez, Mexico focused on the consumer electronic market including laptops, printers, hand held scanners, and pagers

Developed, priced and launched a portfolio of services to drive top and bottom-line results

Closed first customer contract in 120 days

Integrated into Motorolas outsourcing operations upon sale of Symbol to Motorola

PAUL F JOHNSON

3Com CORPORATION, Marlborough, Mass : 2005 2007

$800M global data and voice network vendor, operating in over 50 countries

Senior Director, Global Logistics Services: 2006 - 2007

Requested to assume the leadership of the global service material organization with a $42M budget and 300+K annual material transactions in support of internal company process and external partners (VARs)

Improved service parts delivery in Asia and Latin America from 85%

Reduced global material expense by 35%.

Senior Director, Global Services Operations: 2005 - 2006

Recruited to re-engineer global service delivery and material operations with the objective of positioning 3Com to re-enter the enterprise communications market.

Partnered with VP Global Service and Director of Finance to identify, conduct due diligence, negotiate, and implement a 7 year, $150M strategic services agreement with Siemens Business Systems.

Established three centralize material distribution hubs Wilmington, Singapore, Paderborn

Implemented a worldwide field service presence integrating dispatch and call monitoring process

SOLECTRON GLOBAL SERVICES, Santa Clara, California: 2000 - 2005

Business Unit established in 1999 charged with expanding Solectrons EMS capabilities to include the reverse logistics/repair/refurbishment/CRM technology services market.

Senior Director, Business Management and Solution Support

Established and led a global solution development and business management team of 30 process engineers located in Amsterdam, Singapore and Boston challenged with designing, pricing, implementing and managing outsource solutions including customer call centers, reverse logistics, refurbishment and repair, material warehousing and distribution.

P&L and operational control of $800M in client revenue 7% PBT

Developed outsource solutions for a wide range of consumer electronics; cell phones, gaming consoles, monitors, disk drives laptops, scanner, fax machine, routers, PDA, DVD, set-top boxes and boards.

Presented solutions and negotiated/close contracts with a wide variety of OEMs; Motorola, Sonny/Ericson, Nokia, Kyosera, Apple, IBM, Dell, Microsoft, Nortel, and Phillips

Closed over $600M in new business over eight quarters achieving a CAGR of 60%

Led major M&A and due diligence operational teams for strategic acquisitions valued at >$350M Streams CRM operations and IBMs Global Asset Recovery business.

COMPAQ COMPUTER CORPORATION, Houston Texas: 1998 2000

$38B Fortune 100 manufacturer of computer systems and services in over 200 countries.

Director of Operations, Warranty Services

Retained following acquisition of Digital to lead operations for the $1.5B worldwide warranty service program; managed eight staff in the US, Europe, Latin America, and Asia.

Teamed with the Director of Finance establishing consistent Third Party operational delivery processes, cost methodology, reporting, and reserve management process to control and reduce warranty delivery expense for a $1.5B global warranty business, saving over $200M+in product warranty costs

DIGITAL EQUIPMENT CORPORATION, Maynard, MA and Atlanta, GA: 1984 - 1998

$14B global computer manufacturer and multi-vendor services provider, with operations in over 100 countries.

Director of Warranty Services 1995-1998

Business Operations Manager, Desktop Integration Services, 1990 1995

Senior Product Manager, Unix/Workstations, 1988 1990

Consulting Manager, 1984 1988

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