Customer Service Sales Representative

Lucio Resume **** Update In Pdf

Sherri Page Lucio

**** * ******* **** ***** Alvarado, TX 76009

Cell 817-***-**** Home 817-***-****

* e-mail: ******@*****.***

WORK EXPERIENCE

October 2008-Present - Fort Worth, Texas LOAN PROCESSOR, PROCESSING DISBURSEMENT CENTER

UNITED STATES SMALL BUSINESS ADMINISTRATION (Call back for disaster appointment)

Processed all presidential disasters in DCMS web-based oracle database system that supported all ODA loan processing activities,

including the disaster management loss verification, legal, document management and portfolio maintenance tasks.

Assigned special projects of numerical filing of all U.S. and Puerto Rico disaster loan files.

Updated all incoming files from warehouse on all previous years disaster loans that had been processed and denied.

Mar 2008,-October 2008 - Arlington, TX GEOGRAPHIC INFORMATION SYSTEMS MANAGER

LIBERTY MARKETING

Compile, author, and use geographic information for the process of map layout and design in ARC view and ARC map.

Coordinated all map design, road updates and downloads of shape files from internet.

Updated all maps compiling, editing, proofreading and maintaining geographic information for multiple counties in Texas and other surrounding States and Counties.

August 2007 - October 2007 Arlington, TX MARKETING DIRECTOR

A TASTE OF CHINA (CHINESE RESTAURANT)

Marketing duties for local Chinese restaurant handing out marketing materials and flyers to local businesses in Arlington.

June-July 2007 Arlington, TX BUSINESS CARD DESIGNER

INK AND PAPER MAGIC

Designed and proofed business cards for huge corporate accounts, car dealerships, and other local individuals in the Dallas Fort Worth area.

Assisted print broker with orders for their customers.

Handled all customer assistance over the phone, fax and email for print proofs, approval work, and sent out PDF files to the customers for approval.

March-2006-Jan 2007 Fort Worth, TX LEGAL ASSISTANT

UNITED STATES SMALL BUSINESS ADMINISTRATION

Legal Assistant in the office of disaster assistance serving within the SBA as a member of the disaster reserve personnel responsible

for assisting in the disbursement of disaster loans to victims of hurricanes, fires, floods and other natural disasters.

Correspond with attorneys, loan officers and paralegals regarding legal sufficiency or need for correction on collateral documents.

Fully able to utilize all Microsoft Word applications for typing and managing work flow.

Knowledge of legal terminology related to real estate transactions. Analyze, research and proofread all collateral documents and process for mail to borrowers.

Familiar with all legal forms and documentation from multiple states, counties, and parishes on legal requirements for mortgages, deeds,

and all other collateral documents.

Closed loans and ordered disbursement of loan funds to be sent to borrowers.

Structured in team environment for our 90-in-45 campaign responsible for closing out 90,000 files in 45 days.

Extensive daily training in loan closing procedures for all aspects of deeds for all 50 states with extensive research and note taking.

Assisted with all other departments as needed handling research on borrowers background information, working within the payroll department

processing weekly paychecks and various other assigned duties.

SF-85 Government confidential security clearance on file with the Federal Government March, 2006, updated in 2008 and 2009

Nov 2005 - Feb 2006 Arlington, TX PRINT AND DIGITAL SERVICES ASSOCIATE

OFFICE MAX

Assisted in digital services department and front counter, processed all sales transactions, including cash,

credit cards and checks for customers print, digital and proofed all orders.

Processed business cards, blueprints, calendars, invitations and all other print related materials. restocked shelves with office supplies,

assisted customers with purchases of office furniture, computers, printers, digital cameras and all other office related needs.

Provided quality customer service to over 200 customers daily.

Organized all daily closing procedures for the store.

Monetary award as top sales representative in store for Max Assurance Insurance Plans for January, 2006.

Sept. 1999 - Mar. 2004 - Arlington, TX GRAPHIC DESIGN/TYPESETTER

UNIVERSAL AD COM

Coordinated graphic projects from conception through production and reproduction cycle onto large format plotter which included

county and city maps and sports related marketing materials.

Imported graphic images into Quark and integrated with text to produce ads.

Provided information to customers to ensure job requirements were to company s standards and customer satisfaction.

Worked closely with the advertising sales dept for quality setup of customers ads.

Assisted in proofreading department to ensure quality work performed.

Oct. 1998-Jan. 1999 - Fort Worth, TX ORDER ENTRY CLERK

REYNOLDS AND REYNOLDS

Performed data entry of print orders into Reynolds & Reynolds software database for automotive business forms and check printing.

Maintained computerized file system for customer jobs previously printed and tracking purposes.

June 1997- Dec. 1997 Helena, AR- CIRCULATION ASSISTANT

PHILLIPS, LEE, MONROE REGIONAL LIBRARY

Assisted at front desk checking and processing library materials, books, magazines etc.

Set up and maintained new computerized library software program that processed all shelved materials, patrons names, address information, late fees, etc.

Provided research assistance to patrons for genealogy research on computers and microfiche machine and general research on specific subjects.

Researched general library questions over the phone for library patrons, also internet research for grants for library director.

Maintained children's library reading hour and craft and puppet program on Saturdays, along with updating story time over the call in phone number.

Reorganized children's area for better accessibility to computers and reading materials.

Aug-1996 - June 1997 Helena, AR NEWSPAPER ADVERTISEMENT DESIGNER/PROOFREADER

HELENA WEST HELENA DAILY WORLD

Produced pre-press advertising and supplemental insert advertising utilizing Quark & Multi-Ad Software on Mac platform.

Received classified information from customers over the phones and at front desk processed credit card transactions, and typed up all classified ads.

Assisted Editor with messages, filing and proofreading advertisements and editorials.

Sent on special assignments for school functions for photography and news stories and managed promotional campaigns for local media events.

May 1995 - Oct. 1996 - Helena, AR BILLING CLERK, ACCOUNTS RECEIVABLE

HELENA MUNICIPAL WATER AND SEWER COMPANY

Processed customer accounts and all billing procedures for local water company.

Posted payments from mail and walk in customers into computer database.

Balanced cash payments into water, sewer and sanitation accounts and made deposits to bank daily.

Responsible for opening office, balancing cash drawers in mornings with correct amounts and safe opening procedures.

Communicated with meter readers in the field over the two way radio communications

Downloaded meter readings from hand held computers into computer database for processing

of customers meter readings.

Responsible for processing and mail out of all monthly bills, and processing books for end of month procedures.

EDUCATION & AWARDS

Phillips County College of the University of Arkansas Associates in Applied Science Degree

Graduated With Honors - cum-laude May 1993

Deans List Fall - 1992

Tarrant County Community College - Southwest Enrolled Fall - 2007 in Business Administration/emphasis on Marketing

WORK AWARDS AND TRAINING

Training in Arc GIS system for management, analysis and display of geographic information.

Extensive training in loan making duties with U.S. Small Business Administration

Computer Security Awareness Training (CSAT) course DCMS Training

Texas Deed Procedure Training Certificate of Completion - Loan Mod Training Certificate of Completion

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