Manager Customer Service

Location:

Hurricane, WV

Posted:

February 12, 2013

Contact this candidate

Resume:

Richard Bowles

Email: *********@********.***

Address: ** *** ******

City: hurricane

State: WV

Zip: 25526

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

18 Lee Circle

Hurricane, West Virginia 25526

Phone: 304-***-****

Richard Bowles

Work History:

1/2/13 - 1/13/13 Critchfield Utilities

Buckhannon, WV

Trial training period for installing cable, video and data

6/1/10- 12/31/12 Little Caesar Pizza

The VDM Management Group

5250 US Rt. 60 E

Huntington, WV 25705

304-***-****

Regional Supervisor: Over see six stores located between Hurricane and Charleston, WV

1988 - 6/1/10 Wendy's International, Inc.

P O Box 256

4288 W Dublin, Ohio 43017

General Manager: Store Location - Charleston, WV

Served as District Manager role, in charge of five stores when District Manager on vacation or out of town.

Pizza Hut

Parkersburg, West Virginia (store location)

Assistant Manager: Over saw store, employees, and building.

1978 - 1981 West Virginia Department of Housing

Charleston, WV

Runner: Made pick-ups and deliveries

Richard Bowles Resume

Page 2

Education 1976 - 1981 Nitro High School

Nitro, WV

High School Graduate

10/1/90 Pizza Hut Assistant Manager's Class

Columbus, Ohio

6/26/98 Wendy's Basic Program Training

Charleston, WV

8/22/01 The Educational Foundation National Restaurant

Columbus, OH

Ken Blanchard Companies - Leadership Training for Supervisors

start="2004"

Certificate of Completion - Presentation Skills

11/30/05 General Manager Core Program

Columbus, OH

3/21/06 SERSAFE Certification - National

Restaurant Association

Knowledge:

Operating systems and procedures

Policies and procedures

Finance Skills

Profit & Loss analysis and corrective measures

Complete weekly audits

Resolve customer service issues

Analyze weekly reports and create action plans for any profit area needing improvement

Ensure all employees are following company standards, procedures, and policies

Supervisory practices

Planning, organization, and budgeting

Communication

Problem solving and decision making

Interviewing practices

Richard Bowles Resume

Page 3

Recruit and development management teams in all locations

Training and development practices

Federal, State, and local employment laws

Scheduling, invoicing, and payroll records

Manage profit goals verses budget and prior year

Manage food, paper, labor cost, and other controllable expenses

Ensure execution of company policies and procedures of the control of cash, property, product, and equipment

Management of store inventory (counts, levels, targets, waste, etc.)

Recruiting, retention, and development

People Development (Current staffing levels, overall performance of managers, and ACE store manager in my area, and Co managers/assistants ready to be promoted)

Operations (current operations as a whole, quality of service, product, and cleanliness)

Finance Results (exceed sales goals, maintain cash variances, meet food and labor goals consistently, and maintain controls, utilities, supplies, and cleaning supplies)

Community:

Teays Valley Presbyterian Church (active member)

Involved with schools one day per month - between 5:00 PM - 8:00 PM

10 % of store sales donated to school

Car washes to help different community schools

Family Night at store location to promote sales

Awards Received:

SPARKLE (People Excelling in Quality, Service, and Cleanliness)

SPARKLE Certified Manager 1977 (Quarters 1, 2, 3, and 4)