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Quality Assurance Customer Service

Location:
Farmville, NC
Posted:
February 12, 2013

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Resume:

Vivian Poetter MD MBA BSIE

Email: abqkyo@r.postjobfree.com

Address:

City: Farmville

State: NC

Zip: 27828

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Operations Management, Engineer, Business and QA professional with eleven years experience in one of the world's largest and most successful global consumer products manufacturers as well as a technology start-up. Team player recognized as a pragmatic leader, effective trainer, and data-based decision maker. Always willing to participate in creative solutions to problems, but never willing to jeopardize brand image or consumer safety in carrying out QA functions. Process specialist in the areas of Operations and Quality Assurance with interest in applying those skills to improving superior product delivery at lowest possible cost.

Educational Background:

High School Dipolma from Wake Forest University School of Medicine, Winston-Salem NC 1/2001 to 5/2007 (Allopathic Medicine)

High School Dipolma from Wake Forest University Babcock Graduate School of, Winston-Salem NC 1/2001 to 2/2013

High School Dipolma from Purdue University, Winston-Salem NC 1/2001 to 2/2013

Job History / Details:

Executive Profile

MANAGEMENT / QUALITY ASSURANCE / HEALTH CARE

QA, Compliance, Operations Management, Engineer, Business Owner, Health Care Provider

Manager, engineer, and quality assurance professional with eleven years experience in one of the world's largest and most successful global consumer products manufacturers as well as a technology start-up. Team player recognized as a pragmatic leader, effective trainer, and data-based decision maker. Always willing to participate in creative solutions to problems, but never willing to jeopardize brand image or consumer safety in carrying out QA functions. Process specialist in the areas of Operations and Quality Assurance with interest in applying those skills to improving superior product delivery at lowest possible cost.

Skill Highlights

Regulatory Affairs

Project management

Cost Reductions

Leadership/communication skills

Quality Management

Training and Development

Supply Chain Management

Change Implementation

Core Accomplishments

Regulatory Affairs

Maintained cGMP audit readiness by implementing internal 19 QA Key Elements program for two large manufacturing locations as QA Systems Manager at Procter & Gamble.

Assured all regulatory requirements met for each country involved in new product launches as QA Manager at Procter & Gamble.

Organizational Design

Reorganized quality organization transferring ownership for QC to the manufacturing departments while saving $150,000 annually at Procter & Gamble.

Cost Savings

Analyzed opportunities for streamlining the operation with a total of $1.5 million in annual cost savings projects as charter member of the Cost Reduction Team at Procter & Gamble.

Quality Improvement

Designed database system to track adverse quality events, resulting in product quality defect reduction of 50 percentage and quality capability improvement from 82 to 92 percentage in one year at Procter & Gamble.

Project Management

Spearheaded logistics system changes leading to 50 percentage inventory reduction and maintaining break-through customer service at Procter & Gamble.

Implemented flawless execution of formula optimization saving $700,000 annually with 100 percentage on-time delivery at Procter & Gamble.

Product Design and Implementation

Successfully designed and implemented the first client app at Mobile Data Tools with exceptional customer satisfaction.

Staff Development

Sponsored and advised several employees to well-deserved promotions. Extensive training and documentation experience at Procter & Gamble.

Professional Experience

June 2011 to Current

iThrive Wellness Center Winterville, NC

Physician, Owner

Engaging individuals with chronic health challenges, helping them lead healthier more fulfilling lives, through education and lifestyle medicine counseling.

Key Contributions:

Created medical practice and first holistic medical center in the Greenville area, offering physician services, yoga, therapeutic massage, chiropractic care, cooking demos and personal training.

Perfected 12-week intensive approach to teaching healthy lifestyle habits to chronically ill and obese patients.

Only Certified First Line Therapy Lifestyle Medicine Practitioner in the Greenville area.

Contributed articles for area publications, presenting medical journal breaking news to the public in understandable language.

July 2002 to July 2009

University of Utah / Wake Forest School of Medicine

Resident Physician / Medical Student

Internal Medicine Internship, PGY2 Neurology Residency, and medical school. Patient care in all areas of major university medical center and VA hospital with four-state catchment area. Independently cover 30-hour shifts in neurology, including emergency stroke victims, neuro ICU, Emergency Department, and all other in-patients with emergent neurologic problems.

May 2004 to May 2005

Mobile Data Tools Winston Salem, NC

Chief Marketing Officer

Develop strategic plans for technology start-up engaging health care providers in the adoption of patent-pending mobile, wireless, on-demand data capture and analysis solutions. Create dynamic applications for health care management. Train client development staff on features and benefits of Mobile Data Tools (MDT) solutions. Present MDT solutions to potential clients, partners, and investors. Design MDT corporate logo and website.

Key Contribution:

Successfully implemented first client app roll-out with exceptional customer satisfaction.

August 1998 to January 2001

Procter & Gamble Greensboro, NC

Site Quality Systems Manager and SAP QA Lead

Principle QA staff member implementing SAP ERP application, involving complete process re-engineering. Ensure compliance with all applicable federal and international regulations pertaining to cGMP's in the production of drugs and cosmetics, with special focus on compliance of electronic documentation systems across both Greensboro manufacturing sites. Manage site-wide Standard Operating Procedures, Validation, and Change Control Systems.

Key Contributions:

Developed quality training programs for 150 site managers and 1400 technicians at all levels, with focus on compliance, consumer satisfaction, and reduced impact of quality incidents.

October 1996 to August 1998

Procter & Gamble Greensboro, NC

Quality Assurance Manager

Manage all aspects of product quality and compliance with cGMP's and international regulations pertaining to health and beauty products. Manage 25 laboratory employees who test and release all packaging materials, raw materials, and finished products. Oversee for all laboratory compliance systems including full investigation and documentation of out-of-specification analytical results. Investigate and answer all consumer complaints. Lead internal corporate and external regulatory agency quality systems audits. Liaison with product development on all formulation changes and new products. Manage validation system.

Key Contribution:

Created Access Database for categorizing, tracking, and verifying completion of systemic actions identified as a result of significant adverse quality events.

Reduced Product Quality Defects by 50 percentage .

Saved $150,000 in cost of quality assurance by reorganizing staff.

Charter member of Cost Reduction Team, leading module to $1,500,000 savings.

Improved QA Capability from 82 to 92 percentage .

Redesigned and expanded lab space to reduce outside laboratory expenditures and optimize turn-around time.

Decentralized analytical work processes to manufacturing teams to increase line ownership for quality control and to improve customer service.

March 1993 to October 1996

Procter & Gamble Greensboro, NC

Operating Department Manager

Manage and develop 20 direct reports. Institute Process Audit Systems and Maintenance Pre-Planning Approval System. Create, staff, and train technical team leaders, resulting in accelerated skills acquisition of manufacturing line teams. Institute flexible scheduling opportunities to better meet customer service needs. Safety manager for operating and laboratory modules.

Key Contributions:

Spearheaded department execution of formula optimization saving $700,000 annually.

Achieved and sustained process reliability above 85 percentage .

Saved $115,000 in annualized operating expenses.

Earned coveted Strike Award for Break-through Process Reliability.

Reduced unplanned downtime by 25 percentage with Process Audit System.

July 1991 to March 1993

Procter & Gamble Greensboro, NC

Logistics Manager

Supervise and develop 3 direct reports who procure raw and packing materials, schedule production, and forecast seasonal demand for OTC drug products. Standardize planning systems through use of planning software.

Key Contributions:

Reduced inventory by 50 percentage while maintaining break-through customer service.

Successfully phased out production of low volume brands, improving overall profitability.

May 1990 to July 1991

Procter & Gamble Greensboro, NC

Associate Purchasing Manager

Purchase $20,000,000 in raw and packing materials for health care consumer products. Train P&G personnel and suppliers on new digital purchasing system. Coordinate efforts of marketing personnel, package engineers, product development, graphics designers and suppliers to deliver new products for consumer brands. Team manager for 12 direct reports.

Key Contributions:

Successfully reorganized to discontinue low volume consumer brand products and redeploy valuable staff to other areas.

Consolidated suppliers and negotiated price reductions.

Education

Wake Forest University School of Medicine Winston-Salem, NC

Doctor of Medicine degree Allopathic Medicine

Wake Forest University Babcock Graduate School of Management Winston-Salem, NC

MBA Masters of Business Administration

Purdue University West Lafayette, IN

BSIE Industrial Engineering

Additional Information

Member of Pitt County Medical Society

Member and current president of Holistic Health Practitioners of Eastern NC

Certified First Line Therapy Lifestyle Medicine Practitioner



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