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Customer Service Sales

Location:
Vienna, WV
Posted:
February 12, 2013

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Resume:

Confidential User

Email: abqkxi@r.postjobfree.com

Address: Address Withheld

City: Vienna

State: WV

Zip: 26105

Country: USA

Phone: 304-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Annette T. Sexton

OBJECTIVE

Seek employment with growth opportunities in the Management Field.

Provide Leadership skills through communicating, planning, and

executing Company goals. To provide a GREAT! CustomerFirst

environment by leading and engaging associates.

WORK EXPERIENCE

Provided Leadership through communicating, planning, and executing Company Programs to associates. Demonstrating poise and professionalism with strength for the Store, District and Company. Partner and collaborate with team to achieve goals. Possess a strong skill set in identifying and executing opportunities on driving top line sales. Strong work ethic and engaging the team involvement, I bring a contagious and fun factor that a team enjoys and responds to well.

EMPLOYMENT

2011-2012 JCPenney Company Vienna, WV

Merchandise Execution Manager

* Customer Service

* Achieve Store Sales Goal

* Plan and Execute Merchandise Set Sell Planograms

* Implement Door to Floor process in order to achieve productivity standard

* Implement and Execute Restock program

* Maintain all stockrooms

* Plan and Execute re-ticketing program for entire Sales Floor and Stockrooms

* Achieve Credit Goal

* Receiving merchandise, Defective merchandise, RTV

* Scheduling for all departments

* Evaluation of Associates

* Train new hires

2007-2011 JCPenney Company Vienna, WV

Sales Manager -

Women`s Apparel, Intimate and Accessory Department

* Customer Service

* Required to meet Sales Goals

* Achieve Credit Goal

* Merchandising Departments

* Accountable for Inventory

* Ensure all associates achieve goals

* Train all new hires for the departments

* Scheduling for Departments

* Evaluation of Associates

2004-2007 JCPenney Company Vienna, WV

Jewelry Supervisor

* Customer Service

* Required to meet Sales Goals

* Achieve Care Plan attachment rate

* Achieve Credit Goal

* Merchandising department

* Receiving new merchandise

* Returns of Defective merchandise

* Accountable for inventory

* Insure all associates are achieving their goal

* Train all new hires for the department

* Evaluation of Associates

2003-2004 Advanced Family Chiropractic Center Marietta, OH Support/Front/Back Office Employee

* Greet every patient

* Physical Therapist

* Answering Mail Requests for Medical Records

* Responsible for Doctor Credentialing

* Scheduling Patients, Insurance Verifications, Answering phones, Collecting and Sending Faxes, Posting Payments, Filing

* Scheduling patients out for testing requirements (MRI, X-Rays, etc.)

* Key holder

2002- 2003 JCPenney Company Vienna, WV

Family Shoes Sales Associate

* Customer Service

* Achieving Sales Goals

* Prospecting Customers

* Soliciting Credit Applications

* Responsible for pricing shoes during sales events

* Inventory

2001- 2001 Cracker Barrel Beckley, WV

Retail Manager

* Greet every Guest

* Purchasing Merchandise

* Merchandised Retail Store

* Payable and Receivable of goods

* Scheduling of retail/cashier employees

* Required to meet Sales Goals

* Achieve Target Item Goals

* Accountable for Inventory

1998- 2001 Cracker Barrel Cross Lanes, WV

Retail Manager

* Greet every Guest

* Purchasing Merchandise

* Merchandise Retail Store

* Payable and Receivable of goods

* Scheduling of retail/cashier employees

* Required to meet Sales Goals

* Achieve Target Item Goals

* Conducted new computer system conversions for the District

* Regional travel to teach Service Sells Programs

* Stockroom organization and merchandising retail shops for other retail managers in their stores District wide

1996- 1998 Montgomery Ward Charleston, WV

Home Store Manager

* Customer Service

* Sales Goals

* Credit Solicitation

* Extended Protection Sales

* Responsible for merchandising of three departments

* Responsible for delivery and setup of merchandise in customers homes

* Scheduling of each departments` associates

* Accountable for Inventory

* Defective merchandise

1994- 1996 Montgomery Ward Bridgeport, WV

Electric Avenue Manager

* Customer Service

* Sales Goals

* Credit Solicitation

* Extended Protection Sales

* Responsible for merchandising Electronics, Sporting Goods, and Appliances

* Scheduling of each departments` associates

* Accountable for inventory

* Defective merchandise

1991- 1994 Montgomery Ward Parkersburg, WV

Ladies Fashion Manager

* Customer Service

* Sales Goals

* Credit Solicitation

* Merchandising Ladies Apparel, Accessories, and Shoe department

* Scheduling of each departments` associates

* Accountable for inventory

* Defective merchandise

1985- 1991 Montgomery Ward Bridgeport, WV

Sales Associate

* Lead Sales Associate in Jewelry Department

* Ladies Fashions Associate



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