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Rosita

LuceroRosita Lucero

Rosita E. Lucero

***** * **** ***

Commerce City, CO 80022

720-***-****

abqkww@r.postjobfree.com

Objective:

To obtain a position where I can further advance my skills and assert myself

within a highly supportive, working environment

Qualifications:

Performs well in a team-oriented, high stress environment with all levels of

personnel

Proficient in Microsoft Excel and PowerPoint

Passionate and Intense worker

Experience in supervising associates

Excellent verbal/phone communication skills

Proficient in handling multiple roles with different responsibilities

simultaneously

Valued as a quick learner with an eagerness to gain knowledge and obtain new

skills

Computer Skills and Applications:

Proficient in Microsoft Windows ME 98, 2000, Word, Excel, PowerPoint, Outlook

Express, Internet

Experience with working with system utilities and other various software,

hardware peripherals

Education:

Parks Junior College

Thornton, CO 2002

Medical Administrating and Communications I have taken off school to focus on work among other things.

Work Experience:

05/07-09/11 PepsiCo, Denver CO.

Customer Service Representative

I have worked with customer from the West Coast and Canada. Work with up to 265 customers a day - resolving simple to complex issues both on phone and through emails. Maintained multiple excel spread sheets that allowed the department to be more efficient when dealing with product for the customer. Answered and managed all repairs issues for customers.

10/05 - 03/2007 Wal-Mart Super center, Thornton CO.

Overnight Stocker

I work on the sales floor and stock the food on to the shelves for the next day to be sold and clean the shelves well stocking them and working in all the old freight from the other nights that we don't finish. Also pulling back all non worked freight to be worked on the next nights and working with dollies and pallet jacks to work the freight.

12/03- 09/05 United States Postal Service, Denver CO.

Mail Processing Clerk

I work on the floor with rotating track built into the floor to place the OTR's and in houses to be put on a truck at the right time of the pick up of the mail and work about 30 to 35 chutes filled with mail and the mail was to go into the bags and right into the OTR's and the in house for the mail to be picked up. I work on an induction line, distributing mail to the destination by postal zip code. Dispatch mail containers to docks for distribution to mail stations.

05/05- 07/05 Chubby' s Mexican Food, Northglenn, CO.

Cashier and Customer Service

I work on the registers and made sure orders got out in time and cleaned the

lobby and the back by the registers and opened and close the place for the next

business day.

.

05/03 - 08-03 J Kent Staffing, Denver, CO

Medical Billing Professional

Start-up files for management and supervision for new billing office

Assisted management with implementing a successful flow chart for follow up for

all non-responsive insurance companies approaching the 30-day limit.

I organized record keeping and aging reporting timely and efficiently.

10/02-05/03 KB Toys.com Denver, CO

Data Entry Specialist

Work with up to 200 customers a day - resolving simple to complex issues.

Maintained multiple excel spread sheets that allowed the department to be more

efficient when dealing with product for the customer

Answered and managed all sales and customer complaint calls.

05/00-08/02 Xcel Energy, Denver, CO

Customer Service Representative

Responsible for opening new accounts, wire transfer and stop payment

Prepared daily sales orders and invoices for multiple accounts

Handled sales calls and follow ups to pursue and develop new accounts.

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