Customer Service Manager

Laurel Lawson

Email: ********@****************.***

Address:

City: Tacoma

State: WA

Zip: 98407

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Decisive owner who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Manager with four years in marketing and advertising. Brand development and management expert with skill in market forecasting and projections.

Educational Background:

High School Dipolma from University of Utah, Salt Lake City UT 1/2001 to 12/1996 (Environment & Behavior)

Job History / Details:

Summary

Decisive owner who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns.

Manager with four years in marketing and advertising. Brand development and management expert with skill in market forecasting and projections.

Highlights

Public relations expert

Quality leadership

Excellent written and verbal communicator

Customer service-oriented

Start-up background

Deadline-driven

Advertising

Self-directed

Problem solving

Trade shows

Cross-functional team leadership

Sales promotions

Pricing strategies

Decisive

Problem solving

Accomplishments

Launched aggressive growth plans that helped increase customer base.

Hired, trained and managed a team of three successful product managers.

One employee went on to be accepted to the San Fransisco Fashion Design Institute and now runs the blog.

Experience

2/11/2013 12:00:00 AM

Orange on Sixth Tacoma, WA

Manager/Owner Retail Store

Manager/Owner of Fashion Resale/ Vintage Clothing

Orange on Sixth 3715 6th Ave. Tacoma, Wa.

Opened shop in Oct of 2008 - Closed Nov. 2012

Merchandise Buying, Selling, Display, Marketing, Books, Taxes, Advertising, Hiring, Training, Social Media, Ad design

This shop proved to be a Tacoma success story winning Best Vintage Store by Weekly Volcano Magazine 2012.

Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Collaborated with advertising and promotion managers to promote products and services.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.

Spearheaded the creation of blogs and social media content.

2007 to 2/11/2013 12:00:00 AM

Art Teacher

December 2007 to June 2007

Tacoma Public Schools Tacoma, WA

Substitute Teacher

Tacoma Public Schools Phone #253-***-****.

Follow lesson plans.

Teach current curriculum.

Discipline.

2/11/2013 12:00:00 AM

MMSC Day School Seattle WA Phone

Head Art Teacher

for grades K-10.

Created /Implemented lesson plans for art classes twice weekly for this private Seattle school.

Customer Service.

2008 to 09

2007 to 08

PTA Vice President Membership Chair

2005 to 2007

Tacoma Art Museum Tacoma, WA.

Guest Services

Running Front Desk, Selling Memberships, Working galleries, Docent tours, School tours, Opening & closing museum.

Supervisor/ Reference Kristy Worthie 253-***-****.

December 1999 to December 2001

Olympic Outdoor Center Poulsbo, WA

Summer Camp Instructor

Taught Kids Kayak Camp ages 8-13.

Responsible for safety and responsibility of up to 10 kids.

Taught kayak skills and safety skills.

In the winter worked in the retail shop selling kayaks and equipment.

Opened and closed store and cash register.

Contact owner for reference John Kuntz 360-***-****.

December 1995 to April 1995

Youth Services State of Utah Salt Lake City, WA

Youth Case Worker/ Student Intern

On call employee during senior year/fall quarter of college.

Entailed watching kids, intake counseling, and supervising recreational activities.

Did intakes with parents and children in order to help resolve their conflicts.

Volunteer work.

Boys and Girls Club of Washington 2004 Taught Art weekly through the entire school year at Kingston Junior High, Kingston WA.

Education

1996 University of Utah Salt Lake City, UT

Bachelor of Science Environment & Behavior

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