Management Customer Service

Kyle Malinowski

Email: ********@*********.***

Address:

City: Eureka

State: IL

Zip: 61530

Country: USA

Phone: 309-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient museum professional trained at the University of Kansas while also interning for two summers at the United States Holocaust Memorial Museum focusing on Visitor Services and Collections Management. Comprehensive experience performing Collections Management tasks including: Data Entry, Cataloging, Photography, Exhibit Installation, Artifact Preservation, Grant Writing, and Exhibit Label Design. Motivated and driven investigator of history as an undergraduate and graduate student not only to broaden my knowledge base and increase my proficiency in research and writing, but also to provide the museum objects under my care a more complete and richer history.

Educational Background:

High School Dipolma from University of Kansas, Lawrence KS 1/2001 to 5/2012 (Museum Studies/History)

High School Dipolma from Illinois State University, Lawrence KS 1/2001 to 2/2013

High School Dipolma from University of Leicester, Lawrence KS 1/2001 to 2/2013

Job History / Details:

Professional Overview

Proficient museum professional trained at the University of Kansas while also interning for two summers at the United States Holocaust Memorial Museum focusing on Visitor Services and Collections Management.

Comprehensive experience performing Collections Management tasks including: Data Entry, Cataloging, Photography, Exhibit Installation, Artifact Preservation, Grant Writing, and Exhibit Label Design.

Motivated and driven investigator of history as an undergraduate and graduate student not only to broaden my knowledge base and increase my proficiency in research and writing, but also to provide the museum objects under my care a more complete and richer history.

Summary of Skills

Grant Writing

Preservation of Fine Art

Loan Procedures for incoming and outgoing loans

Researching and Writing Papers, Labels, Condition Reports, and Artifact Histories

Public Speaking

Goal Setting and Implementation

Active Listening

Specialist in Holocaust and Genocide Studies while majoring in American 20th century history

Education

2012 University of Kansas Lawrence, KS

Master of Arts Museum Studies/History

Trained by experts in the museum field through classes centered on Museum Education, Conservation Practices, Archiving Principles, Museum Exhibits, Museum Management, Collections Management, and New Museum Theory.

Key Activities performed during the 2 year program include:

Wrote a detailed Docent Training Manual for a tour of the Abraham Lincoln Museum in Springfield, IL for 4th graders.

Created a conservation guide for the Ronald Reagan Museum in Eureka, IL.

Performed a thorough investigation into the advantages and disadvantages of paper versus electronic records being the preferred methods of storage in archives.

Created a comprehensive multi-stage exhibit plan and proposal for the Spencer Research Library for the North Gallery.

Composed a mock grant request to the Lawrence, Kansas community board detailing why they should continue to financially support the Watkins Museum of History.

Explored the ethics of Collections Management through an exploration of the case of the Elgin Marbles housed in the British Museum.

Investigated historic house museum sustainability and incorporated findings to develop and present grant and fund raising strategies.

2009 Illinois State University Normal, IL

Bachelor of Arts History

Developed and honed research and writing skills in several areas of history, predominantly focusing on 18th to 20th century American and European history.

Named to the Dean's List three times, receiving a 3.8 GPA in history.

Completed an introductory course in Museum Practices that provided a well rounded examination of the current museum field and its history.

Achievements while in the class include:

Collaborated with classmates to organize and create a database for Illinois State University's museum collection stored away and forgotten for over 20 years.

Designed and installed a Japanese Tea Room exhibit using pieces from the collection. Process included label writing, preservation procedures, and research in order to provide an effective and safe environment for the display of the objects as well as to ensure they were displayed in their proper context.

Exhibit was featured in school newspaper for the service provided for the school.

University of Leicester Leicester,

Study Abroad History

Gained insight of international history, art, and architecture by visiting over 20 museums while traveling throughout Scotland, England, France, The Netherlands, Germany, Switzerland, and Italy.

Professional Experience

April 2012 to Current

Best Buy Peoria, IL

Lifestyles Sales Associate

Counsel customers to make informed and pressure free decisions on their electronics purchases.

Relied on to sell frequently in every department in the store, which demonstrates leadership by action skills as well as the ability to learn quickly and adapt to the different needs of customers in the various departments.

Skilled at relationship building with customers to the point that many who come back will only purchase from me.

Key Achievements:

Attained the highest mystery shop score in the home theater department with a score of 94, demonstrating outstanding attention to detail and customer service mastery.

Achieved a perfect score of 36 on the Best Buy Induction Training Seminar Exam.

Lead the store consistently in total volume and the highest percentage scores on Customer Satisfaction Surveys in which customers rate the services I provide.

Recognized by Geek Squad Management in an email to store leaders expressing their satisfaction with the comments the installers received from their clients about the excellent service I provided.

May 2009 to August 2011

United States Holocaust Memorial Museum Washington, DC

Visitor Services/ Collections Management Intern

Visitor Services:

Conducted educational orientations 5 to 7 times daily to 750 individuals or more in order to educate diverse groups of adults and children about the impact of the Holocaust.

Mentored fellow museum interns to exceed organizational objectives.

Selected from 500 candidates to serve as a Visitor Services Intern and requested to return for a second term in 2011 due to exceptional performance.

Performed informal training and mentoring to first time interns.

Raised funds for the museum by soliciting and requesting donations.

Led an emergency evacuation following a shooting, which kept 200 visitors safe while also providing crisis management to resolve security and various issues.

Collections Management:

Managed, edited, and consolidated over 700 museum records and migrated the collection from Voyager database to Electronic Museum database to provide accurate record-keeping and storage.

Took photographs for promotional materials.

Created new storage containers to house several hundred artifacts located at the collections storage facility.

Collaborated with curators to rotate exhibit artifacts in various galleries.

Transferred and stored museum artifacts, while also completing temporary object removal forms.

Attended lectures on museum fine art insurance and international loan policies. Discovered valuable information regarding risk management and the importance of proper insurance coverage.

Memberships and Affiliations

Phi Alpha Theta History Honor's Society

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