Janet Strohl

Email: abqkuy@r.postjobfree.com

Address:

City: StMarys

State: GA

Zip: 31558

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To secure a permanent position that allows me to utilize my customer service skills as well as my ability to work unsupervised.

Educational Background:

High School Dipolma from University of Hawaii, Honolulu HI 1/2001 to 6/1986 (Business Management)

Job History / Details:

Summary

To secure a permanent position that allows me to utilize my customer service skills as well as my ability to work unsupervised.

Highlights

Microsoft Office proficiency

Order processing

Meticulous attention to detail

Self-directed

Time management

Excellent communication skills

Customer service oriented

Experience

September 2012 to Current

Bennett Chevrolet

Body Shop Advisor

Perform estimates on vehicles Setting appointment for customers Ordering parts for vehicles Overseeing body work done by technicians Keeping customer updated on vehicle repair status.

March 2010 to September 2012

Gedeons Auto Body Shop

Office Manager

Ordering parts Responsible for AR/AP Opening and closing shop daily Assisting customers Performing estimates on vehicles.

March 2009 to January 2010

Dollar General

Asst. Manager

Cleaning and stocking store.

Assisting customers with purchases.

Handling aany and all issues with vendors and cashiers.

Receiving shipmentsl.

February 2006 to January 2008

Citgo Mart

Cashier

Responsible for cleaning and stocking store.

Assisted customers with purchases.

October 2007 to June 2008

ASI, Inc

Customer Service Representative

Handled inbound calls from consumers and addressed concerns with their appliances.

Met daily requirements for call taking.

Assisted in special offline projects.

October 2006 to October 2007

Concoa Corporation

Sales Associate

Managed client base.

Received inbound calls from clients who placed orders for our products.

Filing, typing, general office duties.

September 2005 to May 2006

Krisp-Pak Co

Sales Associate

Maintained daily contact with large customer base.

Called customers daily for orders for delivery.

Keyed in and printed all orders taken.

General office duties, answering phone, filing.

January 2003 to December 2004

APAC, Inc

Workforce Analyst

Managed numbers in 15 minute intervals Adjusted staffing as needed according to projected call volume Monitored agents remotely to ensure proper status Monitored agents in Real Time using various programs in system Ensured agents took breaks and lunches in timely manner Kept management and client informed hourly of whether goals were being met.

August 1999 to January 2003

The Faneuil Group, Inc

Workforce Analyst

Managed numbers in 30 minute intervals.

Adjusted staffing to allow for call volume.

Hourly reports to management, client etc...

Kept management and client abreast on all issues pertinent to achieving daily goals.

Education

May 1986 University of Hawaii,

Business Management

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