Customer Service Manager
Resume:
Janet Strohl
Email: ********@******.***
Address:
City: StMarys
State: GA
Zip: 31558
Country: USA
Phone: 912-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To secure a permanent position that allows me to utilize my customer service skills as well as my ability to work unsupervised.
Educational Background:
High School Dipolma from University of Hawaii, Honolulu HI 1/2001 to 6/1986 (Business Management)
Job History / Details:
Summary
To secure a permanent position that allows me to utilize my customer service skills as well as my ability to work unsupervised.
Highlights
Microsoft Office proficiency
Order processing
Meticulous attention to detail
Self-directed
Time management
Excellent communication skills
Customer service oriented
Experience
September 2012 to Current
Bennett Chevrolet
Body Shop Advisor
Perform estimates on vehicles Setting appointment for customers Ordering parts for vehicles Overseeing body work done by technicians Keeping customer updated on vehicle repair status.
March 2010 to September 2012
Gedeons Auto Body Shop
Office Manager
Ordering parts Responsible for AR/AP Opening and closing shop daily Assisting customers Performing estimates on vehicles.
March 2009 to January 2010
Dollar General
Asst. Manager
Cleaning and stocking store.
Assisting customers with purchases.
Handling aany and all issues with vendors and cashiers.
Receiving shipmentsl.
February 2006 to January 2008
Citgo Mart
Cashier
Responsible for cleaning and stocking store.
Assisted customers with purchases.
October 2007 to June 2008
ASI, Inc
Customer Service Representative
Handled inbound calls from consumers and addressed concerns with their appliances.
Met daily requirements for call taking.
Assisted in special offline projects.
October 2006 to October 2007
Concoa Corporation
Sales Associate
Managed client base.
Received inbound calls from clients who placed orders for our products.
Filing, typing, general office duties.
September 2005 to May 2006
Krisp-Pak Co
Sales Associate
Maintained daily contact with large customer base.
Called customers daily for orders for delivery.
Keyed in and printed all orders taken.
General office duties, answering phone, filing.
January 2003 to December 2004
APAC, Inc
Workforce Analyst
Managed numbers in 15 minute intervals Adjusted staffing as needed according to projected call volume Monitored agents remotely to ensure proper status Monitored agents in Real Time using various programs in system Ensured agents took breaks and lunches in timely manner Kept management and client informed hourly of whether goals were being met.
August 1999 to January 2003
The Faneuil Group, Inc
Workforce Analyst
Managed numbers in 30 minute intervals.
Adjusted staffing to allow for call volume.
Hourly reports to management, client etc...
Kept management and client abreast on all issues pertinent to achieving daily goals.
Education
May 1986 University of Hawaii,
Business Management
Contact this candidate