Customer Service Manager

Anna Evans

Email: ********@*************.***

Address:

City: Russellville

State: AR

Zip: 72802

Country: USA

Phone: 479-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced customer service associate/manager. Very friendly and hard working. Dedicated and Driven to succeed. Willingness to help at all times. Can handle most any situation. Extremely fast learner.

Educational Background:

High School Dipolma from McNeese State University, Lake Charles LA 1/2001 to 9/2011 (general)

Job History / Details:

Summary

Experienced customer service associate/manager.

Very friendly and hard working.

Dedicated and Driven to succeed.

Willingness to help at all times.

Can handle most any situation.

Extremely fast learner.

Highlights

Focused on customer satisfaction

Skilled multi-tasker

Deadline-oriented

Focused on customer satisfaction

Persuasive

Meticulous attention to detail

Team management

Management of remote employees

Accomplishments

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Creative Problem Solving:

Resolved product issue through consumer testing.

Experience

April 2009 to October 2012

Tobacco Plus Kinder, LA

Assistant Manager

As an employee of Tobacco Plus I had many job duties. Working the cash register while stocking merchandise and making sure the store was neat and clean; also accident free. All employees had to do just about everything around the store as far as maintenance and customer service. As Assistant Manager I also had to help with scheduling and hiring. I did daily paperwork and counted and dropped off daily cash deposits. Checking in vendors and paying them. Making sure all employees were properly trained and well groomed. Keeping customers happy and satisfied. Making orders for the store and special orders for customers. Loss Prevention in the store. I did just about everything there was to do in Tobacco Plus. I got awards for being there for three years and small achievements throughout the years with the company for customer service and sales.

September 2006 to June 2008

Sears Holdings Jennings, LA

Cashier/MCA

As a cashier I had to wait on customers on the sales floor and at the cash register. Checking the department I was working in for clean and neat isles. Stocking merchandise and having knowledge of the department I was working in as well as the other departments in the store. Watching for theft. Helping customers with any of their needs. Pricing for the store. Also I gave manager approvals for other associates when needed to complete a sale. I learned a lot from working at Sears and learning so much about the retail industry.

October 2005 to August 2006

Stage Jennings, LA

Sales Associate

At Stage I had many responsibilities. Waiting on customers on the sales floor and at the cash register. Helping customers with shopping, pricing, and anything else they needed help with. Doing returns/exchanges. Dealing with irate customers. Keeping the store stocked and clean. Making sure all pricing was up to date and correct.

December 2004 to September 2005

McDonalds Jennings, LA

cashier

At McDonalds I ran the register and prepared food for customers. Also I worked the drive-thru. I took orders and helped prepare them. Also I had to deal with disgruntled customers and correct mistakes. Counting down my register at the end of my shift.

Education

2011 McNeese State University Lake Charles, LA

GED general

Contact this candidate