Customer Service Sales

Confidential User

Email: abqkuq@r.postjobfree.com

Address:

City: philadelphia

State: PA

Zip: 19149

Country: USA

Phone: 215-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Over 10 years in the hospitality industry.

Educational Background:

High School Dipolma from Missouri Western State University, St Joseph MO 1/2001 to 5/1995 (Accounting)

High School Dipolma from Gwinnett Technical College, St Joseph MO 1/2001 to 2/2013

Job History / Details:

Summary

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Over 10 years in the hospitality industry.

Highlights

Exceptional customer service

Communicates effectively

Conflict resolution

Relationship-building

Cash handling expertise

Customer service surveys

Reliable

Exceptional multi-tasker

Accomplishments

Earned Employee of the Month at the Residence Inn Center City in March of 2012.Nominated for 2012 Greater Philadelphia Hotel Association Stars of the Industry for Lodging Employee of the Year - Front of the House.

Experience

June 2005 to 2/11/2013 12:00:00 AM

Marriott Residence Inn Philadelphia, PA

Front Office Agent/ Night Audit Operator

Greeted all guests in a courteous and professional manner.Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.Monitored room availability using Fosse.Balanced all rebates and other miscellaneous charges.Processed credit card transactions during the checkout process.Recorded guest comments or complaints, referring customers to managers as necessary.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Assisted guests with any special requests during their visits.

August 2004 to November 2013

Quality Inn Pineville, NC

Night Auditor

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Processed guest payments for room charges, food and beverage charges and phone charges.Balanced all rebates and other miscellaneous charges.

April 2003 to July 2004

Extended StayAmerica Pineville-Matthews, NC

Assistant General Manager

Responsibilities included handling daily property operations in accordance to company standards but not limited to hiring,training,coaching and ensuring proper development of all staffed employees.Handling of auditing of company daily revenue including acquiring direct sales leads by phone and outside sales.Maintaining accounts payable/receivable sales revenue including collections.Purchasing of all hotels' inventory from maintenance to housekeeping needs for proper hotel production on a monthly basis.

Education

Missouri Western State University St.Joseph, MO

Accounting

Gwinnett Technical College Atlanta, GA

Hotel,Restaurant,Tourism Management

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